Hello Cill,
Thank you for contacting AHF Products.
We apologize for the inconvenience you experienced. It is our aim to provide quality products and services to our customers and to meet your expectations.
Wood is a natural material containing distinctive differences in color and grain configurations. It is these differences, caused by nature, which create the warmth, beauty and originality of each hardwood floor.
The Plano collection is part of Bruce’s Natural Grade category which features a greater amount of visual character, such as wider color and grain variation, mineral streaks, knots and small holes as well as minor milling imperfections.
If you feel this is a manufacturing issue, you may go back to the flooring retailer where the material was purchased. You would need your sales receipt, as it serves as your proof of purchase. The sales receipt is required by both the retailer and AHF Products. If this is a warranted issue, the retailer will then be able to file a claim with AHF Products.
Again, we apologize for the inconvenience you have experienced.
Once again, thank you for contacting AHF Products. I hope this information is helpful. If you have any further questions, please feel free to contact us again by e-mail at productsupport@ahfproducts.com or by phone at 1-866-243-2726, Monday through Friday from 9am to 4:30pm, EST. Additional information may also be found at our technical website FloorExpert.com.