Customer Reviews for CANOPIA by PALRAM Yukon 11 ft. x 13 ft. Dark Gray Large Garden Outdoor Storage Shed

Hi, we regret any reason that lead you post this negative rating and wish you could elaborate more on that. We are positive that we could help resolve any difficulty you may have experienced with the product. Your complete satisfaction is our goal ! please give us a call at 877-627-8476 from Monday through Friday 8-4:30 MST or send us an email anytime at customer.service@palram.com.

Hi,
please contact us at 877-627-8476 from Monday through Friday 8-4:30 MST or send us an email anytime at customer.service@palram.com.

and we will be more than happy to assist solve any difficulty.

Hi,
we created a step by step assembly video that should help greatly with the entire assembly process here is a direct link: https://www.youtube.com/watch?v=7j7qnRDxX_k&t=2s
If you have any further questions or concerns, please let us know. You can reach us at +1 877-627-8476, M-F 8-4:30 MST, or send us an email at customer.service@palram.com. We are always happy to help :)

Hi, we created a step by step assembly video that should help greatly with the entire assembly process here is a direct link: https://www.youtube.com/watch?v=7j7qnRDxX_k&t=2s
since we know visuals can help.
If you have any further questions or concerns, please let us know. You can reach us at +1 877-627-8476, M-F 8-4:30 MST, or send us an email at customer.service@palram.com. We are always happy to help :)

Hi Paul, we are very sorry to hear about your unfavorable experience with the Shed.
there aren't supposed to be any leaks once or ever. we will be happy to advise and help with any action that could resolve this. please give us a call at 877-627-8476 Monday through Friday 8-4:30 MST, or send us an email anytime at customer.service@palram.com.

Hi,
We are sorry to hear you had troubles assembling the Yukon Shed.
We do specify two people min are needed for the assembly process & recently issued a step by step assembly video, which can be found at the following link:
https://www.youtube.com/watch?v=7j7qnRDxX_k&t=2s
if you have any questions or concerns, please feel free to contact us at 877-627-8476 Monday through Friday 8-4:30 MST, or send us an email anytime at customer.service@palram.com, we would be more than happy to help.

Hi,
Thank you for taking the time to reach out. We are sorry to hear you were missing parts of your Yukon Shed. We would love to help speed things up and resolve this as soon as possible. please give us a call at 877-627-8476 Monday through Friday 8-4:30 MST, or send us an email anytime at customer.service@palram.com.

Hi Goodcan,
We are sorry to hear you are unhappy with the Yukon Shed material.
we assure you the Shed is made of highly durable and resilient materials. it's not without reason we provide 15 years warranty for it.
regarding going through summer storms, the Yukon is tested to withstand 62 ml/h winds & 15 lbs/ft² snow load.
if you have any other questions or concerns, please feel free to contact us at 877-627-8476 Monday through Friday 8-4:30 MST, or send us an email anytime at customer.service@palram.com, we would be more than happy to help. Thank you for your feedback!

Hi Jorge,
since this is highly unusual complaint, we asked our team to contact you ASAP in order to get to the bottom of the issue and help resolve any difficulties swiftly.

Thank you.

Hi, we regret any reason that lead you post this negative feedback rating and wish you could elaborate more on that. We are sure we could help resolve any difficulty you may have experienced with the product. Your complete satisfaction is our goal ! please give us a call at 877-627-8476 from Monday through Friday 8-4:30 MST or send us an email anytime at customer.service@palram.com.

Hello,
The Yukon Shed's external measurements are 10'11" x 8'10" ,
you might have measured the base size only ( 8'5" x 10'1"), which is slightly lower than the roof's overhang measurements, as described in the product info & the measurements drawing, located in the product's gallery.
We would love to explain the difference between both types of measurements, please give us a call at 877-627-8476 Monday through Friday 8-4:30 MST or send us an email anytime at customer.service@;palram.com

Hi hj, thank you for your feedback.
There are two versions of the Yukon Shed. The Shed without the dedicated WPC floor, and the version with it..
you chose to purchase the Yukon Shed version without the dedicated WPC floor.
fortunately, there is an option to purchase the WPC floor separately.
You can find it in the following link:
https://www.homedepot.com/s/palram%2520yukon%2520with%2520floor?NCNI-5
If there is anything we can do to help, Please give us a call at 877-627-8476 Monday through Friday 8-4:30 MST, or send us an email anytime at customer.service@palram.com.

Hi! We are so sorry to hear you were unhappy with the material of the Yukon storage shed.
The polycarbonate is extremely durable, and its strength and resilience come from its flexibility! This quick video will give you an idea of what we mean: https://www.youtube.com/watch?v=3G4gew-idUg

If you have any further questions or concerns, please reach out Monday through Friday 8-4:30 MST at 877-627-8476 or send us an email anytime at customer.service@palram.com.

Hi MV,
Thank you for taking the time to write a review.
it is unfortunate you ended up returning the Shed and shouldn't be able to enjoy it.
The Yukon Shed is made of highly durable and resilient materials and we are very sorry to hear that some parts were not marked and the confusion it caused! Likely, the stickers came off during transportation. Please send us your Purchase Order number so we can report the incident to our Quality Control team.

Please give us a call with any other questions or comments at 877-627-8476 Monday through Friday 8-4:30 MST, or send us an email anytime at customer.service@palram.com, we would be more than happy to help. Thank you for your feedback!

Hi, we regret any reason that lead you post this negative feedback rating and wish you could elaborate more on that. We are sure we could help resolve any difficulty you may have experienced with the product. Your complete satisfaction is our goal ! please give us a call at 877-627-8476 from Monday through Friday 8-4:30 MST or send us an email anytime at customer.service@palram.com.