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Customer Reviews for Cafe 27.4 cu. ft. Smart 4-Door Quad French Door Refrigerator in Platinum Glass, ENERGY STAR

Internet #312293330

Model #CQE28DM5NS5

Store SKU #1005155629

  • Quad style design offers unmatched organization
  • Convertible zone with settings to Freeze, Refrigerate, or Chill
  • LED light wall illuminates every item in the fresh food section

Customer Reviews

  • 4.5
    out of 497 reviews
  • 89% recommend this product
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Showing 1-30 of 497 reviews
Showstopper.
This refrigerator is quite simply a work of art. The “wow” features begin at first glance and only escalate throughout the entire fridge. Well done GE.
by
    • Recommended
    such a beauty!
    I really wanted 4-door that is easy to clean. This is a little lower than my old one, so a short person like me can reach easily.
    by
      • Recommended
      So much space inside, and a wonderful ice maker!
      This is a beautiful and perfect refrigerator and freezer. I like the "flex" space that can be freezer or refrigerator, it holds so much. The shelves for the doors hold a lot of items, and the Led lights inside is just icing on the cake. We love the ice maker, we have ice on demand, it is awesome.
      by
        • Recommended
        Extremely disappointed
        I absolutely love this refrigerator and researched it for months as I tried to track a place that I could see it in person as the price is not cheap. I was elated when I saw it person. The day it was delivered the doors were uneven, ice maker spilled over with large amounts of water laying on our floor which we never saw for hours. All the meats in the freezer got freezer burn and had to be discarded. So we cannot use the one freezer because of the uneven doors. Tech came out and could not fix the door, ice maker broken, auto fill not working properly, the noise when running louder than any refrigerator prior. We did not realize there is lifting under the door that dispenses the water. That would be because that does not work. GE sent out parts but instead of sending the hinge that allows the door to go up and down, they sent door stopper. I am requesting from the appliance place I purchased this from to come get it. Cannot get replacement because apparently this is out of production, at least that’s what I am told. If this refrigerator makes it to you in one piece it is beautiful. We will now be without a refrigerator until we can find new one living from coolers. I never expected a GE product to ever be like this for the money.
        by
        Response from Café AppliancesNov 9, 2021
        Hello, thank you for taking the time to leave us your review. We hate to hear that you experienced so many issues with your refrigerator and are looking to return it. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@Café
          Perfect fRidge
          Love it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’!!!!!!!!!!!!!!!!!!!!!!!
          by
            • Recommended
            Best looking fridge out there
            Been looking for a fridge that would fit perfectly in our space. All quad-door refrigerators were too big...until this little gem came along. We have extra refrigerator space for the lower right hand door when needed. Love the cafe line.
            by
              • Recommended
              Great quality modern refrigerator
              It’s well made and roomy with large drawers for produce. I love the way the whole back lights up. The glass panels on the outside doors are so easy to clean. This is the best refrigerator I’ve ever owned.
              by
                • Recommended
                Beautiful refrigerator!
                So happy with my purchase! Just delivered today and it looks amazing in my kitchen.
                by
                  • Recommended
                  Behind the glass
                  We have a spot that’s developed behind the glass on the top left quad door. It’s only 5 months old. Does the warranty cover this?
                  by
                  Response from GE_AppliancesAug 30, 2021
                  Hi, Thanks for the feedback! We're sorry for this spot that has developed on your refrigerator door. We hope you will take full advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm We're confident our technician will take good care of this for you. Thanks so much for making GE Cafe appliances a part of your home! - Sharon@GEA
                    Excellent flexibility
                    The freezer bins are great for organizing food. The right side works great as a refrigerator
                    by
                      • Recommended
                      Love the Autofill and the third compartment being
                      Love the Style, the Autofill and the convenience that the third door gives
                      by
                        • Recommended
                        Amazingly modern
                        So many compartments, so many features, glass door, wine chiller. I love everything about it
                        by
                          • Recommended
                          Awesome refrigerator
                          We bought this refrigerator via our favorite membership club. In a time when everything is on back order due to shortages, we surprisingly received it in a reasonable amount of time. It is very elegant and clean looking, yet very functional and well thought out. The quad door style works great since we need more fridge space than freezer in the kitchen area. We shopped competitors and they were either out of stock or too tall to fit our cabinets. The glass exterior is fantastic and super easy to clean. The lighting/interior is so much above the average appliance in aesthetics. Wifi connection and auto sensing water is totally unnecessary, but it is "cool" to show off to friends & family. We love all of our GE/Cafe appliances and hope this one is as durable as the others. I have added photos of it fully loaded with items so you can get an idea of what fits on the doors.
                          by
                          Response from Cafe_AppliancesJul 9, 2021
                          Hello- Thank you for taking the time to share your review. We are so happy to hear you were able to get this in your home in a reasonable timeframe. We appreciate your purchase and want to thank you for sharing your photos. It looks beautiful in your home and it is truly very helpful for other consumers to see how much food can fit. We are so glad you are enjoying the spacious lighted interior. If you have any questions in the future, please let us know. We are here to help! Joyce@Cafe
                            • Recommended
                            Cafe Modern Refrigerator Model CQE28DM5NBS5
                            We shopped a long time looking for the perfect appliances and read numerous reviews for competitor brands versus GE. When we saw this Café series we looked no further. We purchased the refrigerator, oven & microwave. The classy & unique design & color of their refrigerator immediately caught our eyes; even the colors inside are artistically classy. The 4-door design offers great access and view of items inside. We feel like we no longer are wasting food. The larger trays on the doors offer amazing space! Three milk containers can be in one section and there is still a lot of room to spare (great for a big family). The ability to utilize the lower right drawers as a freezer, refrigerator or cooler was one of our top priorities. We LOVE this refrigerator. The issues we are sharing so far have not changed our opinion of this product. We assume all appliances have “burps” that need to be worked out and nothing is ever perfect. GE is sending a service man to look at the items shared here and we are optimistic they will be resolved. Our issues relate to (1) water auto-fill function sporadically malfunctions; (2) the ice dispenser is messy; (3) the amount of time it takes to notify you a door is open (15 minutes) seems too long; and (4) at the time of delivery the bottom doors did not align. (The delivery company suggested it might be a matter of replacing both the seals to get them to be even.) Ice dispenser: You have to hold a cup right up against the top of the area where ice is dispensed to avoid ice/water flowing out into the room. It doesn’t matter how large the cup is. Placing the cup on the tray, as you normally would, and pushing the ice button always develops into ice and water spewing out into the room. I’m sure your design engineers can resolve this issue for future models. This is not something we’ve experienced with other refrigerators. Water dispenser: The water autofill does not seem to be calibrated correctly. Some days, water only disperses a small amount at the bottom of an empty cup. We removed the cup & tried starting from scratch thinking it would reset the scale. Four tries later, the cup never filled up correctly. Other days the auto dispense feature does not calibrate correctly & water overflows over the top of the cup. When the cup overflows, it typically occurs when ice is in a cup. When manually adding additional water, if you push a cup against the back plate, it puts the cup at a slight angle. The way to avoid this is keep the cup sitting on the shelf and pushing the back plate with your hand to add additional water. (Not user friendly.) Water Dispenser/Ice Maker Design: Visually we feel this area does not match the classy design of the rest of the refrigerator. It’s “uneventful. Perhaps next time implement the colorful gold trim shown inside the refrigerator into the outside of the water/ice dispenser area. We wondered if making this area deeper and offering a different style control/button at the back of the dispenser might avoid some of the issues discussed above. Open door notification: It takes 15 minutes before technology notifies you a door is left open. Our suggestion for future models is to allow an adjustment for less than this time; even 5 minutes seems too long to leave a door open/ajar. Give customers a shorter choice. We still love this refrigerator! To anyone reading this review, we truly hope the issues addressed above do not discourage you from purchasing the Café Series appliances. We read numerous reviews for many other appliance companies before deciding on this series. I doubt there is any appliance that offers a perfect story. We are optimistic these things can be corrected. It is truly a beautiful appliance line!
                            by
                              • Recommended
                              The sleekest of all refrigerators!
                              I’ve had the Cafe modern glass refrigerator for about a month. It is amazing! Sleek glass front, no handles. Inside is beautiful also. Quite and beautiful.
                              by
                                • Recommended
                                Excellent Exceeds Expectations
                                We haven’t had new appliances in 13 years, and wanted to pick out appliances before we renovate our kitchen. Not only is it beautiful its functional capabilities exceed our expectations. It’s easy to use - and clean. The lower right compartment can be used as a freezer or refrigerator or chiller. We choose the refrigerator setting. We were thinking about a model with a drawer but this changed our mind. The water and ice are very easy to use. Interior back lighting is adjustable. The interior inside is spacious and the materials are very solid compared to other models. Its going on 3 weeks and we are still giddy about them when we are in the kitchen preparing meals
                                by
                                  • Recommended
                                  Nicest refriderator we've ever owned.
                                  We've only had it 2 weeks. It has way more freezer and fridge space than our old 25 cu.ft. side by side. this one is 27.4 cu. ft. with the same outside dimensions. We like the french door style ( easier to find items on the shelves). Our only issue is, the dairy bin door broke off but with a quick call, they're sending a new one out. Another small issue is, the lower fridge drawers can pull out but not all the way out without opening both doors but not a big issue. I see why these refrigerators are back ordered everywhere (not to mention Covid issues), they are great refridgerators
                                  by
                                    • Recommended
                                    Love it. Reliable and Beautiful
                                    We have had this awesome refrigerator for about 6 months. It replaced a problematic Samsung refrigerator, which replaced an LG refrigerator that leaked and caused massive damage to our house. The design is awesome. Every inch is well thought out. The 4 door design is brilliant. The amount of food that it holds is impressive. The best part, it just works. No longer is our refrigerator the center of attention in our house. Neither of the previous refrigerators lasted more than months without problems. It’s nice to be able to admire the refrigerator for doing its job, while not living under the imminent threat of flooding, refrigerator heat flashes, and ice everywhere other than it belongs.
                                    by
                                      • Recommended
                                      Most excellent purchase
                                      I have this to refrigerator for a month now and am very pleased!!! From it’s look to the amount of storage to the flexibility of the multi-use section. Btw, this unit runs very quietly!! Love the auto-fill H2O feature!!
                                      by
                                        • Recommended
                                        Super amazing
                                        I bought this around 1 month ago and is so perfect nice and elegant
                                        by
                                          • Recommended
                                          Lovely
                                          I needed a large refrigerator, I wanted style as well. I purchased this refrigerator over a month ago. It took awhile to get it. Well worth the wait. Plenty of room. Four adults in this home love it.
                                          by
                                          Response from Cafe_Appliances Feb 25, 2021
                                          Hello Dots- Thank you for taking the time to share your review. This is a beautiful refrigerator and it looks so great in your kitchen. We apologize for your wait and are so happy to hear you feel it was worth it. We are so pleased that you are loving it. Please let us know if you have questions in the future. We are here to help! Joyce@Cafe
                                            • Recommended
                                            Just Elegance!
                                            I ordered the platinum glass cafe and it is beautiful. I have not messed around with the temperature to see how the bottom changes into a refrigerator but I have noticed my fruits and the vegetables stay fresh for a long time. Overall I am satisfied with this purchase.
                                            by
                                              • Recommended
                                              AWESOME BEAUTIFUL
                                              I love the Cafe appliances. They are beautiful, functional, couldn't have asked for better.
                                              by
                                              Response from Cafe_AppliancesFeb 10, 2021
                                              Hello Hendsjk- Thank you for taking the time to share your review. This is a beautiful refrigerator and it looks amazing in your kitchen. We are so happy to hear you are loving your Café appliances. Please let us know if you have any questions in the future. We are here to help! Joyce@Cafe
                                                • Recommended
                                                Gorgeous Refrigerator!
                                                Incredible style, great storage layout and cool features. I love the modern, grey interior with the beautiful lighting. And thank you for the ability to convert one whole door/section to either a freezer, wine chiller or refrigerator.
                                                by
                                                Response from Cafe AppliancesFeb 18, 2021
                                                Hey MomKnows, your new refrigerator looks stunning in your kitchen! Welcome to the Cafe Appliances family. Guy@Cafe
                                                  • Recommended
                                                  Great Finish
                                                  Love the finish and the dual option for one of the freezer doors.
                                                  by
                                                    • Recommended
                                                    So far so good!
                                                    We bought this refrigerator 3 weeks ago and we love the features like auto-fill, LED lights inside..all of it. Hopefully we will be able to use this as it’s quality is really good for so many years or lifetime! I am highly recommending everyone to buy this refrigerator. It’s worth of an investment.
                                                    by
                                                      • Recommended
                                                      Absolutely stunning!
                                                      Love the space and storage in this refrigerator. The platinum glass makes this a show stopper.
                                                      by
                                                        • Recommended
                                                        Love the style
                                                        I ordered this 2 months ago and it was worth the wait. The sleek design, 4 doors with tons of room. Love my new beverage center.
                                                        by
                                                          • Recommended
                                                          Love my cafe Refrigerator
                                                          I waited a few weeks in much anticipation and it was WORTH the wait! I love how versatile the options are and the storage room has been unexpectedly great! Love this and would purchase it again.
                                                          by
                                                            • Recommended
                                                            Looks great but doesn’t work
                                                            Waited 4 months for this fridge to come and it’s full of issues. 1) Shelves came loose and back panel is scratched 2) Doors were completely misaligned by half an inch on the whole left side. Good luck adjusting it - the ones on the upper side are somewhat simple, but on the bottom they mention to use a 9/16 wrench which doesn’t fit the nut (nut is slightly smaller, enough not to fit any wrench). What tool are you using? 3) I’ve had this for 2 to 3 days already and no ice was made on the dispenser. 4) bottom left freezer doesn’t freeze - same temperature as the fridge although the settings are correct to 0 (it liquified my ice cream). the bottom right as a freezer is working though. 5) plastic feet and rollers scratched my new floor! 6) plastic feet are also cheap and tricky to adjust What a waste of my time. Here I go again waiting 3 more months for a part or something else :-(
                                                            by
                                                              Showing 1-30 of 497 reviews

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                                                              Refrigerator Width (in.)

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                                                              Depth (Excluding Handles) (in.)

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                                                              Height to Top of Refrigerator (in.)

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                                                              Ice/Water Dispenser

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                                                              Installation Depth

                                                              Standard Depth

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                                                              Counter Depth

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