Customer Reviews for Cafe 30 in. Gas Cooktop in Stainless Steel with 5 Burners including 20,000 BTU Triple Ring Burner

Hello, We're sorry to hear that the knob on your stove melted. We're constantly working to improve our products and will share your feedback with our product team. We know how important it is to have a cooktop that is functional for your needs and we are sorry that we let you down with this model. Let us know if you have additional questions as we're here and always happy to help! -Charlie@Cafe

Hi, Thanks for sharing! It's a pleasure having you in the Cafe family and we're thrilled to hear you're enjoying this cooktop. If you have any questions about using the griddle, feel free to call us at 1-800-692-6630. Thanks again for leaving a review! -Sylvia@Cafe

Hi there! It's a pleasure having you in the Cafe family, and we're delighted to hear you're enjoying the cooktop. We appreciate your comments on the performance of this unit as well. Thanks for leaving us a review! -Sylvia@Cafe

Hello there - while we're glad to hear that you like some of the features on your unit, we're also sorry to know that the cooktop's design has not fully met your expectations. -- We value this feedback, and we will share your thoughts with our product and design teams for future consideration. -- Also, we recommend referring to the article titled "GE Appliance - How to Clean Stainless Steel" on our GE Appliances website (under the "Support" section) to learn more about keeping the stainless steel finish on your unit looking new. -- Please let us know if there are other questions or concerns that we can assist you with. Have a great one. - Pablo@Café

Hi there, Thanks for taking the time to leave a review for your cooktop. So sorry to hear about the issues you've had with the knobs. If you're needing to purchase replacement parts for your unit, you can see the various section breakdowns for it, here: https://www.geapplianceparts.com/store/parts/assembly/CGP95303M1S2 You can view the replacement knobs in the Café Customization section. We do hope this is helpful. If you've got other questions or concerns, know that you're always free to reach out. Best wishes, Michael@Cafe

Hi there, Thanks for taking the time to leave a review for your cooktop. We're glad to hear that it's heating well and that you're a big fan of the light up area around the knobs! Sorry to hear about the scratching, we can understand how that'd be disappointing to see. You're free to take a look at this article to see if it helps with those scratches: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16697&_ga=2.11654391.2133713530.1658924115-1822528338.1658924115 If you have other questions or concerns in the future, know that you're always free to reach out. All the best, Michael@Cafe

Thanks so much for this review! We're so glad that you're happy with this cooktop's appearance and burners. That's awesome! We understand it can be tricky to keep this model clean. We do offer a cleaning guide on pages 9 through 12 of the owner's manual that may come in handy for you: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000965.pdf&_ga=2.129606412.1481216450.1649708825-112271007.1646059893. We hope this is helpful! Happy cooking, Kelsey@Café

Hello - We appreciate your review. We're happy to hear you are pleased with the appearance and performance of this gas cooktop! We're also glad to hear it's easy for you to clean. We can certainly understand the joy it is to switch to something new. We welcome you to the Café appliances family! If you ever have questions, please know we are always here to help. Have a great day. -Shayla@Café

Hello there, thank you so much for reaching out with this review. We are so disappointed to read that you are not satisfied with the quality, cleanability, and features of this cooktop, and it is completely understandable how frustrating these things would be. For this experience, we sincerely apologize. We wanted to assure you that we are passing along this feedback to our product development teams for further review, and we appreciate this insight and for bringing these issues to our attention. Also, you may find our cleaning guide useful. It is available on page 9 of the use and care manual, linked here: https://images.thdstatic.com/catalog/pdfImages/c1/c12f5813-49b5-4af1-a14b-996ac946b77a.pdf - If you have any questions or require further assistance, we are available on social media and would be happy to assist you. -Elliot@Cafe