Customer Reviews for Cal Flame Adjustable Black Universal Grill Cover
Customer Reviews
Jul 30, 2023
Junk!!
First I'll say I did not buy this from HD. I got one when I bought a CalFlame BBQ. As I'm looking for a new one I saw HD sales them.
This cover is terrible! I have owned the BBQ for just over a year. The cover started failing at about 6mos. First it faded at about 4mos. Then it started to tear. It never would stay on even in the slightist breeze.
Don't buy this.
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Response from Product SpecialistSep 1, 2023
We're very sorry that you had this experience. Cal Flame aims to provide quality products and the Cal Flame warranty team is happy to help you resolve your issues. Please give one of our warranty representatives a call at at 1-800-225-7727. Thank you, Cal Flame Customer Satisfaction Team
Nov 9, 2022
Cover ripped after 2 months....
Material got very brittle after being in the sun for a few months. Very easily torn.
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Response from Product SpecialistSep 6, 2023
We're so sorry to hear the cover ripped. Cal Flame aims to provide quality products and the Cal Flame warranty team is happy to help you resolve your issues. Please give one of our warranty representatives a call at at 1-800-225-7727. Thank you, Cal Flame Customer Satisfaction Team
Jun 8, 2022
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Apr 27, 2022
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Apr 13, 2022
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Apr 6, 2022
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Apr 5, 2022
Looks great n my cal flame charcoal grill
Thank you...
Looks great n my cal flame charcoal grill
Thank you guys
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Oct 24, 2021
Good fit. The elastic band makes it fit well....
Good fit. The elastic band makes it fit well.
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Oct 17, 2021
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Sep 27, 2021
Faded terribly within 3 months, the stitching for the buckle...
Faded terribly within 3 months, the stitching for the buckle on the side came unraveled, and the seam ripped at the bottom of the cover.
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Response from Product SpecialistSep 5, 2023
We're sorry to hear that you've experienced these issues. Cal Flame aims to provide quality products and the Cal Flame warranty team is happy to help you resolve your issues. Please give one of our warranty representatives a call at at 1-800-225-7727. Thank you, Cal Flame Customer Satisfaction Team
Jun 1, 2021
Good material, easily adjustable for snug fit.
Good material, easily adjustable for snug fit.
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Jun 1, 2021
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May 4, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Apr 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Mar 18, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Jan 9, 2021
I haven't had a chance to use it yet because...
I haven't had a chance to use it yet because they still haven't sent my grill Island. No information from the company! No time-line ETA, no nothing! I'm ready to cancel my order and send the grill cover back!
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Response from Product SpecialistSep 6, 2023
Hi Steve, we're very sorry to hear you had a bad experience with the delivery. We are happy to help you resolve any issue you might have, please contact our customer support team at 1-800-225-7727 Ext. 777 to help you. Thank you, Cal Flame Customer Satisfaction Team
Jan 9, 2021
Good quality workmanship, good website snd chat delivery updates...
Good quality workmanship, good website snd chat delivery updates
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Nov 14, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Oct 23, 2020
Well made of strong material and good fit with adjustable...
Well made of strong material and good fit with adjustable straps
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Sep 14, 2020
Have had this on my grill for only a 3 months. While I know the Phoenix metro sun can be brutal,...
Have had this on my grill for only a 3 months. While I know the Phoenix metro sun can be brutal, I expected something in this price range to last at least a year. It has completely faded and one of the straps has broken. I was able to tie the strap elsewhere and I can deal with the fading, but I don't expect this to last 6 months. For the price, I can order 2-3 other covers that last as long (if not longer).
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Response from Product SpecialistSep 5, 2023
We're sorry to hear you've experienced these issues. Cal Flame aims to provide quality products and the Cal Flame warranty team is happy to help you resolve your issues. Please give one of our warranty representatives a call at at 1-800-225-7727. Thank you, Cal Flame Customer Satisfaction Team
Aug 15, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Dec 17, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Aug 21, 2019
1 Star Review
Rating provided by a verified purchaser
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Response from Product SpecialistSep 5, 2023
Hi Richard, we're sorry to see you've had a negative experience with Cal Flame. We are happy to help you resolve any issue you might have, please contact our customer support team at 1-800-225-7727 Ext. 777 to help you. Thank you, Cal Flame Customer Satisfaction Team
Jul 31, 2019
It didn’t fit properly as stated in the descriptions. ...
It didn’t fit properly as stated in the descriptions.
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Response from Product SpecialistSep 6, 2023
Hi Miriam, we're sorry to see the cover did not fit properly. We are happy to help you resolve any issue you might have, please contact our customer support team at 1-800-225-7727 Ext. 777 to help you. Thank you, Cal Flame Customer Satisfaction Team
Jul 23, 2019
Looks great. ...
Looks great.
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Jul 3, 2019
5 Star Review
Rating provided by a verified purchaser
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Jun 26, 2019
5 Star Review
Rating provided by a verified purchaser
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Mar 12, 2019
Nice I like the cover. However I wish it...
Nice I like the cover. However I wish it came in a gray color.
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Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
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Feb 6, 2019
4 Star Review
Rating provided by a verified purchaser
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