Hi there – we hope that you are doing well. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. With this said, we would like to apologize for the aspects of this cooktop cleaning kit that didn’t meet your expectations. If you continue to experience issues with this cleaner, we highly recommend reaching out to us on social media, and we’ll be happy to investigate this situation further. Thank you for all that you do; we hope that there will be an opportunity in the future to regain your trust. All the best – Matthew@GEA