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Customer Reviews for Champion 4 Slow-Close Elongated Closed Front Toilet Seat in Bone

Internet #307823405

Model #5321A65CT.021

Customer Reviews

  • 3.8
    out of 86 reviews
  • 58% recommend this product
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Showing 1-10 of 86 reviews
Terrible Plastic Attachment Hardware!!!
The plastic attachment system is terrible! The seats won’t stay tight and then wiggle from side to side. We bought an aftermarket attachment kit which helped but now one of the plastic bolts sheared off. The toilet is good but the seat attachment system doesn’t work!!!
by Alaska
Original 4-yr old slow-close seat lid broke, hoping this one isn't a disappointment either.
Like other reviews for the original seat (which just broke about 2 weeks ago), and apparently for this replacements well, this seat-lid combo is somewhat of a conundrum... the seat really doesn't fit as well as it could, but it's not terrible. Both the seat and lid (while sitting on either) does "slide" from side to side, if you make an effort (more so on the seat and less so on the lid - so with that, just don't sit on the lid) but I think this has something to do with the relatively easy "click/lock" set up. So with that, other than the "weak/iffy click/lock" set up, we clearly did something wrong, as the slow-close pin for the lid broke (seat still works though - note, lid has one pin, seat has the other pin) and unfortunately there is no way to repair it. C'mon American Standard... it's not that hard! We did end up replacing the whole darn thing (seat/lid combo) and fingers crossed we don't break it anytime soon again! Other than that, we really do love our American Standard toilets throughout the house (x3).
by MotoBella
1 person found this helpful
NOT THE SAME SEAT
This replacement seat is definitely NOT the seat that came with the toilet. This seat is super cheap and is garbage. If you have the money, buy the entire toilet to get the good seat then return the toilet with the cheap one. It also has an edge on it and the original seat does not.
by Keith
1 person found this helpful
The slow close feature is great. Color perfect for our...
The slow close feature is great. Color perfect for our bisque toilet. It’s a little weak if you sit on the lid but should be ok.
by Joy
It doesn’t fit the toilet I ordered for it to...
It doesn’t fit the toilet I ordered for it to go on (American Standard Champion 4, chair height with elongated seat), but of course, the seat arrived about a month before the toilet, so I couldn’t tell until last week when the toilet had finally arrived, and was installed, that there was a problem. But now I’m living with it, because I don’t know how to find/fit another toilet seat. So I’m disappointed, but living with it.
by GERTI
Response from AmericanStandardBrandsApr 5, 2021
3ChampionFours,
Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Consumer Connection Team AmericanStandard
The bowl of the Champion 4 that I purchased had...
The bowl of the Champion 4 that I purchased had a slow fracture leak on the underside of it. I tried returning it to the store and they would not accept it because I did not have the box anymore. It was installed in a customer's home and found to be leaking from a fracture crack days later after the box was already disposed of. Now I am stuck with a defective toilet (an expensive one at that) with what I am told is no chance of a refund.
by HomeDepotCustomer
Response from AmericanStandardBrandsMar 22, 2021
HomeDepotCustomer,
2. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
1 person found this helpful
For the price I think it lacks some quality
For the price I think it lacks some quality
by eddiebear
Doesn't fit the Standard Toilet very well. It is...
Doesn't fit the Standard Toilet very well. It is workable.
by Pat
Response from AmericanStandardBrandsMar 14, 2021
I'm sorry to see you aren't completely satisfied with your Champion 4 Slow Close seat. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Your American Standard Consumer Connection Team. AmericanStandard
It looks nice. Its all plastic so we'll see how...
It looks nice. Its all plastic so we'll see how long it lasts.
by NANCY
Response from AmericanStandardBrandsMar 6, 2021
As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Your American Standard Consumer Connection Team. AmericanStandard
I like the construction of it. It is not plastic...
I like the construction of it. It is not plastic that can scratch easily.
by DWM924
Showing 1-10 of 86 reviews