The product was delivered without hardware - no door hinges,...
The product was delivered without hardware - no door hinges, no door pullers, no bolts, no screws, etc. All the components are resting on my living room floor with no help from Home Depot almost 2 months later. They knew that the hardware was on backorder so why did they sell it to us?
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Response from Product SpecialistDec 9, 2020
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Nov 25, 2020
Took a while to put together and we had to...
Took a while to put together and we had to order a part. Very nice looking and it really heats up the room. Would definitely recommend.
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Response from Product SpecialistDec 2, 2020
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Oct 24, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Product SpecialistOct 27, 2020
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Aug 18, 2020
Loved it except it came disassembled with no instructions on...
Loved it except it came disassembled with no instructions on putting it together.
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Response from Product SpecialistAug 19, 2020
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Mar 3, 2020
Very nice ...
Very nice
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Response from Product SpecialistMar 4, 2020
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Feb 18, 2020
It is ridiculously loud...
It is ridiculously loud
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Response from Product SpecialistFeb 19, 2020
We are so sorry to hear of this issue, you can contact Twin Star Customer Service 866-661-1218 and they can help resolve the issue.
Verified Purchase
Jan 8, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Product SpecialistJan 8, 2020
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Jan 7, 2020
Nice piece. ...
Nice piece.
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Response from Product SpecialistJan 7, 2020
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Dec 19, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from Product SpecialistDec 20, 2019
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Dec 17, 2019
It was easy to assemble but the fireplace doesn’t heat...
It was easy to assemble but the fireplace doesn’t heat the room as good as I thought
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Response from Product SpecialistDec 20, 2019
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Aug 27, 2019
Was exactly what I wanted.
Was exactly what I wanted.
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Response from Twin-StarAug 29, 2019
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Recommended
Jul 2, 2019
I put this together yesterday, after ordering it for my new house a few weeks ago. I like the app...
I put this together yesterday, after ordering it for my new house a few weeks ago. I like the appearance, it's bright white and the lines are nice. I have a large TV on a stand, and it is balanced nicely on this.
It was mostly easy to assemble, though time consuming. There were a few issues: there were no instructions included in the box, I used the pdf from Home Depot's website off of my laptop. For the thin back screens, only the small middle section has holes for the screws to go into on the unit, you have to guess on the two larger side pieces. For this I used a power drill, as trying to "cold screw" into wood with no pre-drilled holes is not easy. Because of this it also becomes difficult to line up the back side pieces correctly. The holes for the hinges on one door were not correct, as they didn't line up. We had to drill new holes, which worked, however, now that door doesn't fit as well as the other one, there is a gap on the side. I'd like to see if I can get it replaced. There are also no pre-drilled holes for the two metal tabs that hold in the insert; I had to drill these myself as well (there seemed to be a lot of do-it-yourself with this item). The instructions for assembling the inside of the fireplace are non-existent; it's pretty much guesswork, though easy. We finally figured out there are two options to it, either the fake wood or the glass beads on the tray (they don't go together). I went with the glass beads, I might switch to the logs in the winter. I turned the unit on, both the light and blower, and it heats up pretty well.
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Response from Twin-StarJul 5, 2019
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Recommended
Jun 11, 2019
The heater function does not work. ...
The heater function does not work.
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Response from Twin-StarJun 12, 2019
We are sorry this fireplace is not living up to your expectations for heat production. Please contact Twin-Star customer service as soon as possible at 1-866-661-1218 so we can work with you to determine if there is a malfunction with this unit or to otherwise help you reach a satisfactory resolution.
Verified Purchase
May 1, 2019
5 Star Review
Rating provided by a verified purchaser
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Response from Twin-StarMay 1, 2019
We are glad you are happy with your TV stand. Please don't hesitate to contact Twin-Star customer service at 1-866-661-1218 if you need replacement parts or if you experience any other issues. Thank you.
Verified Purchase
Feb 7, 2019
5 Star Review
Rating provided by a verified purchaser
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Response from Twin-StarFeb 9, 2019
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Aug 28, 2018
Absolutely lovely!...
Absolutely lovely!
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Verified Purchase
Jul 11, 2018
Love this console. Looks great and is very sturdy. Some...
Love this console. Looks great and is very sturdy. Some directions could be a little clearer
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Verified Purchase
May 22, 2018
Easy assembly and looks very nice!...
Easy assembly and looks very nice!
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Response from Twin-StarMar 28, 2019
We are happy to hear that you are enjoying your TV stand with fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218.
Verified Purchase
Apr 18, 2018
Really nice piece of furniture for the money. The glass...
Really nice piece of furniture for the money. The glass crystals look high end while fireplace is on.
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Verified Purchase
Apr 10, 2018
This product is very cheaply made not worth it at all.
This product is very cheaply made not worth it at all.
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Verified Purchase
Mar 29, 2018
Excellent quality. It took four hours to assemble alone. Everything...
Excellent quality. It took four hours to assemble alone. Everything lined up and fit snugly without any hassle. The instructions were clear and each bag of parts and the furniture pieces were clearly marked. However,the fireplace is small and low, the light is dim and the flames flicker quickly
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Verified Purchase
Mar 21, 2018
Easy to put together. It looks great in the sitting area of our bedroom.
Easy to put together. It looks great in the sitting area of our bedroom.
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Verified Purchase
Recommended
Mar 13, 2018
All in all really good buy for the price. My...
All in all really good buy for the price. My only issues were one of the bottom screw in peg stripped which was an easy fix. Also we bought a humidifier since the space gets really dry once heat is turned on for a while.
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Verified Purchase
Mar 8, 2018
I love it!...
I love it!
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Verified Purchase
Feb 27, 2018
4 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Jan 2, 2018
We LOVE our console!! It is exactly what we thought...
We LOVE our console!! It is exactly what we thought it would be! It is beautiful and the heater actually puts out a lot of heat.....
Very happy customer!!
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Verified Purchase
Dec 26, 2017
Great product. On time shipping....
Great product. On time shipping.
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Verified Purchase
Dec 19, 2017
This looks amazing in my home and works very well....
This looks amazing in my home and works very well. No problem with assembly!
Adjustable Flame Colors, Flame Works With or Without Heat
Adjustable Flame Brightness, Adjustable Shelves, Adjustable Thermostat, Cable Management, Flame Works With or Without Heat, With Thermostat
Adjustable Flame Brightness, Adjustable Thermostat, Automatic shut-off, Flame Works With or Without Heat, LED, Thermostatic Control, Timer, With Thermostat