We appreciate the time you took to let us know your experience with us. Coleman® is known for its durable and quality outdoor products. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would love nothing more than to correct the issue and restore your faith in us.
This item is under the licensed product and you may reach our manufacturer to better assist especially in terms of parts replacement inquiry under warranty.
Coleman Duffel/Sports Bags - Manufactured by Traveler's Choice (2007-2011)
Toll-free: 800-237-0387
Email: tcinfo@travelerchoice.com
Website: www.travelerchoice.com