Customer Reviews for Contractors Wardrobe 72 in. x 96 in. Tranquility 5-Lite Espresso Wood Frame White Back Painted Glass Panels Interior Sliding Closet Door
Hello - Thank you for your 5-Star Review, we hope you enjoy your new Tranquility Door!
Verified Purchase
Dec 27, 2021
Looks great and easy to install
Bought and installed these today, and they look great! I think the 30-minute installation estimate in the instructions was wishful thinking on the manufacturer’s part, and they’re a bit pricey for the quality, but overall I’m very happy with the result.
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Recommended
Aug 8, 2021
classy doors
They came out beautifully. They flow perfectly with my modern concept in my home. The only thing is they took a while to come but thats because they are custom built.
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Response from ContractorsWardrobeTeamAug 9, 2021
Hello Rich - Thank you for your 5-Star Review, enjoy your Tranquility Doors!
Recommended
Mar 8, 2021
Pros and Cons
Ordered a pair of Contractors Wardrobe 'Tranquility' closet doors around the end of 2020, picked them up from Home Depot about five or six weeks later.
Pros:
- The doors were special-ordered to a custom size, and they did fit the space properly.
- They glide nicely
Cons:
- I was surprised to find that the cardboard protecting the rim of the doors had not even been shaped to the doors' size.
Rather, some stock size packaging had been used and was flopping loosely at one end, inviting breakage and tearing - which of course had occurred somewhere in shipment (photo1)
- I was also dismayed that CW apparently finds it too expensive to so much as add a sheet of thin cardboard to cover and protect the glass, and more importantly the woven-mesh material on the backside of the doors. Because of this lack of protection, somewhere in shipment the doors were apparently exposed to some dirty rain or other liquid, resulting in the soiled drip pattern seen across the entire height of the doors (photo2)
- The glide rollers were difficult to adjust, and when I tried to lower the door they would not reverse downward, even with heavy pressure applied. I had to remove two of the brackets to pry open the friction dimples enough to permit travel (photo3)
- The company provides tiny, tiny bumpers to soften contact between door and wall. But they apparently believe that the right door will contact only the right wall and the left door will contact only the left wall, so they give you exactly two of these things (photo4)
- Also, do not expect these panels to transmit light in the way frosted glass does. As you can see from the above photo, this is a woven plastic mesh of the type used in rice bags, somehow glued to the backside of the glass. It does not look nice, but I guess they don't expect anyone to be looking from the inside of the closet.
- The doors do not have any recessed handle to permit easy opening and closing, one must grab the frame itself somewhere.
- Lastly, though I know that the plastic guides at door top are designed to glide at their sides and not their top, they are also designed to be attached by four small screws through the countersunk holes in their tops.
Instead, these were attached by a slew of sloppy staples. This is just shoddy workmanship (photo5)
I sent most of these comments to Contractors' Wardrobe about a month ago, in an email. Their Support department said they'd pass the info to their production department. That's the last I heard from them.
Altogether, for a price of just under $1000, I am less than impressed by both the product and the company.
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Response from ContractorsWardrobeTeamMar 10, 2021
Hello Mark - Please email social@cwdoors.com in order for us to learn more about this experience. Thank you!
3 found this review helpful
Nov 30, 2020
Awful!!!!!
Every cross beam has a gab of about half inch. It was a pain to pick up and it will be a pain to return. Zero quality control. For homedepot unacceptable.
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Response from ContractorsWardrobeTeamDec 2, 2020
Hello - We apologize for this situation, and would like to help you in this manner, especially because we value quality control. Please contact us directly at reviews@cwdoors.com (also, please provide pictures of the doors as well) in order to begin the process. Thank you.
3 found this review helpful
Apr 25, 2020
Stellar Doors!!!!!
These doors are absolutely amazing for the price and the quality is there they were delivered within a week straight to my garage easy to carry and and install myself in about 30 minutes and the measurement I got was 81 x 96“.
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Recommended
2 found this review helpful
Mar 16, 2020
Having read some not-so-great reviews, I was nervous to inspect and install these doors dreading ...
Having read some not-so-great reviews, I was nervous to inspect and install these doors dreading I would find damage or encounter problems. 100% opposite!! The doors arrived in perfect condition and installation (aided by the manufacturer's YouTube video and instruction downloaded from Home Depot) was a breeze. Total installation time was about 2 hours and 15 minutes and the results are amazing. Highly recommended!!!
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Recommended
5 found this review helpful
Nov 10, 2019
Looks very nice and of good quality. Glass panels make room like bigger and open and allow light...
Looks very nice and of good quality. Glass panels make room like bigger and open and allow light to the inside of the closet. Would definitely purchase again.
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Verified Purchase
Recommended
2 found this review helpful
Aug 15, 2018
NEVER ever buy this product. Please read this before you buy it. You will regret if you buy it wi...
NEVER ever buy this product. Please read this before you buy it. You will regret if you buy it without reading along. I am really disappointed that HD sells this kind of product with bad quality. Why? They shouldn't get the product from this vendor. I would have given zero star if I can.
If you are paying this pricey door and get the super bad quality, you are wasting your money and time.
In July, I purchase these doors. One is fine and the other was broken when it was delivered. (see the picture)
I called HD and they say I can only do return and make a separate purchase. No problem. I return and purchase again.
The second time it was delievered, it was BROKEN as well. (see the picture)
I was frustrated and called HD again. Similary, I was told to return it and purchase it again. Fine. I did it again.
Then today I got the door delivered. This time, I opened the box when the delivery guy was right here. It is broken again. Three times. Really!!?
The deleivery guy wrote "broken" on the receipt and took it away because I refused to accept this broken piece.
I am so mad. Each time I need to schedule for the pick up for the broken piece and schedule a delivery for the new one. It is really waste of my time.
Also, the quality is really low compared to the price you pay. You can see that there are several dry paint on the glass. You need to clean it up by yourself. Again, do not buy this door!
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3 found this review helpful
Apr 19, 2017
Somehow between my wife and the store the special ordered white doors for a 78 1/2 inch opening c...
Somehow between my wife and the store the special ordered white doors for a 78 1/2 inch opening came in a week or so ago with doors 79 inches high! Special orders are non refundable even with something that would not fit, how is that! So Home Depot stuck me with these $700 doors I had to make fit. Fortunately, these are actual solid wood doors and the construction is such I could unscrew the top and bottom pieces and rollers and deepen the glass holding slot to shorten the door a full 2 inches (1" top and 1" bottom). Would have worked by shortening them 3/4" top and bottom it appears now. It took a full day to do and was tricky but now that they are hung they really do look good in the bedroom (see photo). Can't really tell the top and bottom panels are a bit shorter than the middle ones. Make no mistake, you are paying for the nice looking glass in these doors. Track and guide seem to be powder coated aluminum or a nice thick paint which is good and finish on wood is nice too. They move easy and look real good. Just make sure if you special order you have Home Depot measure the door height before you take delivery.
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6 found this review helpful
Nov 8, 2016
Not impressed with the vendor of the closet doors which is Contractors Wardrobe. Let me say this,...
Not impressed with the vendor of the closet doors which is Contractors Wardrobe. Let me say this, the doors are beautiful and are perfect for the space I needed for a 96 in. x 96 in. opening. I had read previous reviews about the vendor and how other people experienced missing or damaged parts; however, I decided to give the benefit of the doubt when ordering my doors. I guess I thought spending nearly $1,000, I expected more from Contractors Wardrobe (the vendor of this product) and the expectation of customer service. The tracks were not included with my doors as they should have been with the initial delivery. After contacting Home Depot online and receiving a case number, I contacted the vendor myself on three different occasions requesting an update on the hardware. I asked for the hardware to be expressed to me and emails with a tracking number. None of which happened. We received the hardware two weeks later and still were missing a piece to complete the installation. We ended up going to the hardware store to try to locate something that would work and retro fit into the installation of the closet doors. We decided to do this out of our own pocket rather than wait another two weeks before we could install the doors. The doors are beautiful now after we installed them; however due to the poor customer service of Contractors Wardrobe and the missing parts I will not order anything from this vendor again.
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Verified Purchase
13 found this review helpful
Jun 22, 2016
Poor quality, poor service
These doors are super flimsy, and not made well. They came with dings in them and were poorly finished. They also only sent one tracking for two sets of doors, so we have to wait another three weeks to install. The tracking is not made to size, you have to cut it yourself.
Very expensive for poor quality. Cant' return them b/c they are a special order. Would not recommend!
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19 found this review helpful
Mar 28, 2016
Expected more
Ordered the custom version for about $1000. Frankly, I expected more.
Pros- Installation was easy, though cutting the Aluminum channel whe proper measurement had been taken would have been difficult without the right blade on the power saw. The doors also look good (see below).
Cons- Materials seem pretty, well, cheap. Frame appears to be MDF with a coating. Shortcuts on workmanship fit and finish. While taking off the protective tape I pulled one roller off, a couple of kids would destroy these things. Roller designed for 4 screws, only 2 used. I'll be removing all 4 rollers and embedding in Silicon (clear bathtube calk). A small push from inside the closet and the rollers come off.
For an espresso wood frame, there's a lot of white showing...
Glass had a scuff that a razor did not remove. I was able to polish out with optical glass polish, but not everyone has that.
Top "slide" is a plastic piece that has been stapled on, even though there are no staple hole (prior to stapling (humm) but there are screw holes. Will be adding screws next time I have them down. Also very light weight, no sure how long they will last.
I need another door for another closet. Will be looking elsewhere or making my own.
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DIY
9 found this review helpful
Dec 13, 2023
The closet doors were broken in shipment. Waiting for replacement doors to arrive I’m very disappointed
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Verified Purchase
Oct 11, 2023
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Verified Purchase
Jul 6, 2023
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Verified Purchase
Mar 29, 2023
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Verified Purchase
Mar 8, 2023
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Verified Purchase
Nov 24, 2022
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Verified Purchase
Oct 27, 2022
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Verified Purchase
Oct 19, 2022
This is a great product. It transformed an ugly...
This is a great product. It transformed an ugly wall into an attractive wall closet. It’s easy to install and use.
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Response from ContractorsWardrobeTeamOct 20, 2022
Hi Pelton - Thank you for your 5-Star Review, we hope you enjoy your new Tranquility Doors!
Verified Purchase
Oct 6, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from ContractorsWardrobeTeamOct 6, 2022
Hello - Thank you for your 5-Star Review, we hope you enjoy your Tranquility Doors!
Verified Purchase
Sep 10, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from ContractorsWardrobeTeamSep 12, 2022
Hello - Thank you for your 5-Star Review, we hope you enjoy your new Tranquility Doors!
Verified Purchase
Jul 10, 2022
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from ContractorsWardrobeTeamJul 11, 2022
Hello - Thank you for your 5-Star Review, enjoy your Tranquility Doors!
Verified Purchase
Jul 2, 2022
Pretty doors
Gorgeous! The doors slide well and the look is perfect for many decor styles. The glass panes with the light blue-green panels are *chef's kiss*.
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Response from ContractorsWardrobeTeamJul 6, 2022
Hello Olivia - Thank you for your 5-Star Review, enjoy your new Tranquility Doors!
Verified Purchase
Recommended
Apr 27, 2022
For the price, there were gaps in the wood where...
For the price, there were gaps in the wood where it’s nailed togeather by the glass, after a little work it got better but not perfect. won’t be ordering the same doors again like I had planned.
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Response from ContractorsWardrobeTeamApr 29, 2022
Hello Tyler - Thank you for your business. We value your feedback and if there is anything else you would like to share about your experience, please email support at cwdoors dot com.
Verified Purchase
Apr 5, 2022
Beautiful doors, excellent quality. Very easy to install...
Beautiful doors, excellent quality. Very easy to install
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Response from ContractorsWardrobeTeamApr 5, 2022
Hi Terry - Thank you for your 5-Star Review, enjoy your new Tranquility Doors!
Verified Purchase
Oct 17, 2021
A lot of dents on the paint...
A lot of dents on the paint
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Response from ContractorsWardrobeTeamOct 18, 2021
Hello - We are sorry to hear about this, if you would like to share anything else about your experience, please contact support @ cwdoors dot com.
Sep 21, 2021
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Jun 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from ContractorsWardrobeTeamJun 11, 2021
Thank you for your 5-Star Review - enjoy your Tranquility Doors!