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Customer Reviews for DEWALT 21.5 in. 20-Volt MAX Lithium-Ion Cordless Battery Walk Behind Self Propelled Mower

Internet #314297685

Model #DCMWSP244U2

Store SKU #1005658471

  • Self propelled feature allows for a controlled cut
  • Push Start for easy operation
  • 21.5 inch durable metal deck to cut large areas

Customer Reviews

  • 3.5
    out of 573 reviews
  • 62% recommend this product
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Showing 1-30 of 573 reviews
So far, so good
I’m a fan of Dewalt and figured I’d give this mower a shot despite the bad reviews. Having two huge 10ah batteries wouldn’t hurt since I have other Dewalt tools that demand the bigger batteries. I was able to mow my front yard twice (800 sqft) on a single charge. I had to go over it twice because it didn’t mulch as well as I’d hope. It’s very light and kind of tricky to keep the lines straight. I’m used to a heavier gas mower that doesn’t move around as much. It is very quiet, did cut my grass well, and not having to mess with the gas was a plus. The second pass through I did attach the bag and it picked up most of the debris it left behind from the first pass. Not sure about the issues on the negative reviews, so far the mower has done it’s job without any major issues.
by Garrett
    • Recommended Product
    It works but it is a little under powered....
    It works but it is a little under powered.
    by George
      Charged and installed batteries. Mower would not cut grass. It...
      Charged and installed batteries. Mower would not cut grass. It just stalled, no power. Maybe just a bad one but never tried to get a new one. My opinion is that it stinks. Waste of time.
      by Just Dav I lost my ID
      Response from DewaltProductExpertNov 5, 2021
      Hello

      We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information.

      We look forward to hearing from you.

      Thank you
      Deeris
      DEWALT
        No, mower was very weak and batteries run time was...
        No, mower was very weak and batteries run time was less than 10 minutes. Mower was returned.
        by phonse00
          Not enough lift
          I've owned since May 2021. I cut my Midwest mixed cool season grass lawn weekly, when possible, used where lawn tractor would be a pain. I've cut at various heights along with mulch and side discharge combinations, no bagging for me. Good Quiet, solid feel, fits my DeWalt ecosystem, and takes up minimal space. Not-so-good Handle/knobs too wide, knobs catch fencing especially if the ground isn't perfectly level. Although I walk slowly, I have not had a one-time pass where all the grass down the center is cut, 2 up to 4 passes are required. The blades don't seem to have enough speed to lift the grass consistently for a good cut. Leaves in bare and or low spots may not pull up to be mulched. The cord is starting to get in the way when folding for storage.
          by DrAnoel
            Very QUIET, plenty of power for steel deck, don’t need...
            Very QUIET, plenty of power for steel deck, don’t need the self propelled function as much. Nice that the batteries can be used for other dewallt tool around the house
            by HomeDepotCustomer
              The batteries don’t last long enough to finish a 1/4...
              The batteries don’t last long enough to finish a 1/4 acre yard. It’s nice and light and works nice.
              by HomeDepotCustomer
                Love the fact of no oil or gas. Performs great...
                Love the fact of no oil or gas. Performs great and just as stated. I am pleased with the performance so far. No problems. I use silicone spray under to keep the grass from sticking. Easy cleanup.
                by HomeDepotCustomer
                  Won’t start after one use
                  First time using it was great. The 2nd time it won’t start even though the batteries were fully charged.
                  by JoeB
                  Response from DewaltProductExpertOct 8, 2021
                  Hello

                  We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information.

                  We look forward to hearing from you.

                  Thank you
                  Deeris
                  Customer Support
                    Does everything I need for my home. I use the...
                    Does everything I need for my home. I use the mulch and only dies if it’s couple weeks overgrown. The set of batteries that come with it will almost do while yard if I keep up on it, but I have another set of 60v batteries that finishes it up when they die. I won’t go back to gas mowers unless a rider is required.
                    by sassyninja
                      by Kris
                        Self propelled
                        Front wheel drive is worthless for going up hill
                        by Dick
                        Response from portercableProductExpertOct 6, 2021
                        Hi Dick, We appreciate your feedback on the DCMWSP244U2. We are sorry to hear about the issue you are having with your product.  We would like to get some more information to determine if there is an issue with the product.  Please email me at wecare@sbdinc.com and reference case # 2998369.  I look forward to hearing from you.

                        Thank you

                        Roxy

                        DEWALT
                        • Verified Purchase
                        Just more garbage for the landfill!
                        It feels and acts like a toy. Plastic top to bottom, even the height adjusters - which was depressing and unexpected. The whole thing wobbles, handles are loosey goosey. The actuator cables/wires get tangled up in the handle hinge & bag. Won't even drive forward when set to the lowest height. It just "peels out" essentially. After one trial I just drove it right back to Home Depot.
                        by Sticks
                        Response from portercableProductExpertOct 6, 2021
                        Hi Sticks, Thank you for your feedback regarding your DCMWSP244U2.  We sincerely apologize for the inconvenience and can assure you this type of performance is not typical of our products. Please contact our Customer Service Team by e-mail at wecare@sbdinc.com if you would like to speak to us about your experience. Please reference case #2998629.

                        thank you

                        Roxy

                        DEWALT
                        • Verified Purchase
                        Grass catcher bag was never supplied...
                        Grass catcher bag was never supplied
                        by Pete
                        Response from DewaltProductExpertOct 7, 2021
                        Hello Pete,



                        We appreciate your feedback. We would like to speak to you about the experience you had.

                        Please email us a wecare@sbdinc.com and reference ticket #3006699​. I look forward to hearing from you.



                        Deeris

                        DEWALT Customer Support
                          by Ashley
                            Would not even mow 1/3 acre without running out of...
                            Would not even mow 1/3 acre without running out of a charge. I returned it and got a full refund after using it twice. I bought a Honda gas mower and I am very pleased.
                            by HomeDepotCustomer
                            Response from portercableProductExpertOct 8, 2021
                            Hi HomeDepotCustomer. We appreciate your feedback on the DCMWSP244U2.  We would like to speak to you about the experience you had.  If you would like to speak to us, please contact us at wecare@sbdinc.com and reference case # 3011461.  I look forward to hearing from you.

                            Thank you

                            Roxy

                            DEWALT
                              by HomeDepotCustomer
                                by ADAN
                                  by ALLYSON
                                    by LUIS
                                      by GREGORY
                                        Great product
                                        Easy to use and folds up for storage. We have a small-ish yard and batteries show 2/3 after both front and back are done. .
                                        by CElia
                                        • Verified Purchase
                                        • Recommended Product
                                        Brilliant, light weight, but powerful mower....
                                        Brilliant, light weight, but powerful mower.
                                        by Yardguy
                                          Amazing how well this does, I have about a 1/2...
                                          Amazing how well this does, I have about a 1/2 acre area I mow and two batteries isn’t quite enough, wish additional batteries were not so expensive. But this is a great tool!!
                                          by Bill
                                            I'm sorry but the dewalt mower did not meet my...
                                            I'm sorry but the dewalt mower did not meet my expectations. It turns off anytime the grass is a little thick. The 2 batteries just do not last long at all, especially if you are trying to bag the grass. I'm sorry for bad review but it's the truth.
                                            by Cory
                                            Response from DewaltProductExpertSep 23, 2021
                                            Hello

                                            We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information.

                                            We look forward to hearing from you.

                                            Thank you
                                            Deeris
                                            DEWALT
                                              I was a little nervous switching from gas to electric,...
                                              I was a little nervous switching from gas to electric, the mower has gone through any grass I have asked it to, Highly recommend it !!!
                                              by HomeDepotCustomer
                                                Very quiet operation, but batteries need charging for large yards....
                                                Very quiet operation, but batteries need charging for large yards. So we do it in piece work, on of the best yard tool I have perched
                                                by ROBERT
                                                  Blade dulls out quick, and chargers should be rapid chargers...
                                                  Blade dulls out quick, and chargers should be rapid chargers because the ones that come with it do not charge battery correctly . For the $600 price tag it needs some fine tuning. Like the mower but should have a $350 tag on it. Ty
                                                  by Flip
                                                    Batteries stopped working
                                                    Batteries die after cutting grass for 10 mins. Happened just after 90 day full money back guarantee so Home Depot wont cover under warranty. DeWalt told me the batteries are defective. Unknown production/shipment date for new ones. Do not purchase now.
                                                    by Nick
                                                    Response from portercableProductExpertSep 23, 2021
                                                    Hello

                                                    We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information.

                                                    We look forward to hearing from you.

                                                    Thank you
                                                    Deeris
                                                    DEWALT
                                                      Really great mower. Lasts long enough to mow my small...
                                                      Really great mower. Lasts long enough to mow my small yard 4-5 times. When you go to charge the batteries though, make sure you push them in for the last click or they won't charge!
                                                      by HomeDepotCustomer
                                                        Showing 1-30 of 573 reviews