Customer Reviews for Daltile QuicTile 12 in. x 24 in. Calacatta Marble Polished Porcelain Locking Floor Tile (11.52 sq. ft./case)

We apologize for the complications you had with the installation and appreciate your feedback. We offer our toll-free customer assistance line for anyone having difficulties during installation. You do not say how the breakage occurred. The tiles are difficult to break unless dropped. If chipping on the edges, this is normally not a problem unless you were tapping directly on the tile. NEVER HAMMER OR TAP DIRECTLY ON TILE. Use a two-headed hard plastic hammer and a click floor tapping block. If against a wall, use a pullbar (note: wrap the end of the pullbar with tape to prevent chipping). If the tiles are breaking during cutting, we can help you with that. Here are some common suggestions we make that can help out those having installation difficulties:
- Making sure your subfloor is clean, smooth and dead-flat is one of the best things you can do to ensure an easy installation.
- Be sure your starting rows are as straight as possible. It is very common for walls to snake in and out which can make the first 2 rows of any click flooring difficult. So line up the tiles with themselves, do not try to follow a curvy wall.
- Be sure to use the “guide piece” every time when connecting tile end-to-end. (Instructions page 2, sec. 10).
There is a comprehensive YouTube/HomeDepot video that can be very helpful at https://www.youtube.com/watch?v=KikfOrCcvgs. If you contact us, we can assist you with figuring out why you may be having the troubles you are. For these and all other questions, please call us at 1-877-757-8421.

We apologize for the delay you had with receiving your product and appreciate your feedback. We offer our toll-free customer assistance line for anyone having difficulties and this includes ordering and shipping. For these and all other questions, please call us at 1-877-757-8421.

: Hello Homer, we appreciate you selecting QuicTile for your project and sincerely apologize for your frustration during installation. Our patented system has gone through rigorous rounds of testing to ensure quality and performance of the tile as well as the accessory materials – and that system needs a flat floor. However, for many this is a tradeoff for not having to go through the mudded floor process. We realize your installation is complete, but had you contacted us during the process, here are some suggestions we might have made:
- Regarding trying to click around corners: QuicTile can be installed flat (no swiveling in) and tapped in with the pullbar. For many this is easier than angle clicking in the piece.
- Regarding the unlevel subfloor: That is a requirement with any click flooring, however the “cracking” you hear is a concern if it is the subfloor moving or just the tile. Like with traditional tile, we would assist you differently in either way.
- Regarding contractors: As this is a new method and system, some embrace it and some prefer the traditional way. We at DalTile supply & support both areas.
There is a comprehensive YouTube/HomeDepot video that can be very helpful for those considering QuicTile at https://www.youtube.com/watch?v=KikfOrCcvgs. For these and all other questions, please call us at 1-877-757-8421.

Hello AvidDIYer, we appreciate you having tried QuicTile for your project and sincerely apologize for the complications you had with the installation. We also appreciate your feedback. We offer our toll-free customer assistance line for anyone having difficulties during installation and put a lot of effort into trying to assist people like you and figuring out why they are having the troubles they are. We are generally helpful in achieving successful installations. If you still have questions or would like to give it another try, please contact us.
There is a comprehensive YouTube/HomeDepot video that can be very helpful for those considering QuicTile at https://www.youtube.com/watch?v=KikfOrCcvgs. For these and all other questions, please call us at 1-877-757-8421.

Hello, DIY Dad. Thank you for your feedback and we sincerely apologize for any frustration during installation. Our patented system has gone through rigorous rounds of testing to ensure quality and performance of the tile as well as the accessory materials – and that system needs a flat subfloor. The grout problems were likely directly linked to the subfloor issue. An unlevel subfloor can cause the tile to move during and after installation, causing the newly drying grout to break apart and fail. If you are having trouble getting the QuicTile to lay flat, please call us to help you work through the problem. There is a comprehensive YouTube/HomeDepot video that can be very helpful for those considering QuicTile at https://www.youtube.com/watch?v=KikfOrCcvgs. For these and all other questions, please call us at 1-877-757-8421.

Hello William, we appreciate you selecting QuicTile for your project and are delighted to hear you are pleased with your end result! As with all porcelain tile, this tile can be heavy, so care must be taken during installation to avoid cracked or broken locking edges. It can also be installed with some of the edges broken off, see instructions for details. Our patented system has gone through rigorous rounds of testing to ensure quality and performance of the tile as well as the accessory materials. There is a comprehensive YouTube/HomeDepot video that can be very helpful at https://www.youtube.com/watch?v=KikfOrCcvgs. You can also always contact us for these and all other questions, please call us at 1-877-757-8421.

Hello Moondeep, we appreciate you selecting QuicTile for your project and sincerely apologize for any frustration during installation. Our patented system has gone through rigorous rounds of testing to ensure quality and performance of the tile as well as the accessory materials – and that system needs a flat floor. However, for many this is a welcome tradeoff for not having to go through the whole mudded floor process. There is a comprehensive YouTube/HomeDepot video that can be very helpful for those considering QuiTile at https://www.youtube.com/watch?v=KikfOrCcvgs. For these and all other questions, please call us at 1-877-757-8421.

We appreciate your feedback. This product is made for both professionals and DIYers due to the simplicity of the process, however we offer our toll-free customer service line for anyone having difficulties during installation. If you contact us, we can assist you with figuring out why it cracked and to help fix that. Suggestions for those perhaps experiencing some of the same things you were, is that if grout lines are cracking, check that the flatness of your subfloor surface meets the specs listed in page 1 of the instructions. Waiting a full 24 hours prior to light foot traffic helps too.

It sounds like the floor clicked together well, but if the subfloor is not flat, the tile can flex when walked on, especially if it’s less than a couple days old. That can cause cracking. Another is if the floor is installed in a grid pattern (instead of staggered tiles). If the grout has not fully cured, try spreading some fresh grout and letting it fully dry. This could be enough to help it withstand some flexing. If not, the only real cure is to correct the subfloor. For these and all other questions, please call us at 1-877-757-8421.

Hello DaMiller, we apologize for the difficulty you had with the installation and appreciate your feedback. This product is made for both professionals and DIYers and we offer our toll-free customer service line for anyone having difficulties during installation. There is a comprehensive YouTube/HomeDepot video that can be very helpful at https://www.youtube.com/watch?v=KikfOrCcvgs. If you contact us, we can assist you with tile placement and figuring out why you may be having the troubles you are. For these and all other questions, please call us at 1-877-757-8421.

Hello Robert, we apologize for the difficulty you had with the installation and appreciate your feedback. Since large format porcelain tiles can weigh over 10 pounds each, care is required in handling regardless of whether you are clicking them in or laying them into mortar (the traditional method). We offer our toll-free customer service line for anyone having difficulties during installation. For example, if angling the heavy tiles in is hard for you, we might advise tapping them in. If you contact us, we can assist by figuring out why you may be having the troubles you are. For these and all other questions, please call us at 1-877-757-8421. There is also a comprehensive YouTube/HomeDepot video that can be very helpful at https://www.youtube.com/watch?v=KikfOrCcvgs.

Hello JRB, we apologize for the difficulty you had with the installation and appreciate your feedback. This product is marketed towards both professionals and DIYers and we offer our toll-free customer service line for anyone having difficulties during the installation. If you contact us, we can assist you and try to figure out why you may be having the troubles you are. For these and all other questions, please call us at 1-877-757-8421. There is also a comprehensive YouTube/HomeDepot video that can be very helpful at https://www.youtube.com/watch?v=KikfOrCcvgs.

Please understand that until we speak with you, we have no idea what specific problems you may have been having, so the suggestions we give here are just general. So here are some common suggestions we make that can help out those having installation difficulties similar to yours:
- Making sure your subfloor is clean, smooth and dead-flat is one of the best things you can do to ensure an easy installation.
- Be sure your starting wall is as straight as possible. It is very common for walls to snake in and out which can make your first 2 rows very difficult (call us to learn workarounds).
- Be sure to use the “guide piece” every time when connecting tile end-to-end. (Instructions page 2, sec. 10).
- Yes, all 12”x24” porcelain tiles are very heavy and care must be used when handling. Some amount of broken/missing click edges are acceptable. Call us if this is a concern.

Hello Jason, we apologize for the difficulty you had with the installation and appreciate your feedback. This product is marketed towards both professionals and DIYers and we offer our toll-free customer service line for anyone having difficulties during installation. If you contact us, we can assist you with tile placement and figuring out why you may be having the troubles you are. For these and all other questions, please call us at 1-877-757-8421. There is also a comprehensive YouTube/HomeDepot video that can be very helpful at https://www.youtube.com/watch?v=KikfOrCcvgs.

We apologize for the difficulty you had with the installation and appreciate your feedback. This product is marketed towards both professionals and DIYers and we offer our toll-free customer service line for anyone having difficulties during installation. If you contact us, we can assist you with tile placement and figuring out why you may be having the troubles you are. Note that to reduce waste, the common practice with floating floor installation is to take the leftover cut piece from the end of one row and use it as the starting tile for your next row. For these and all other questions, please call us at 1-877-757-8421. There is also a comprehensive YouTube/HomeDepot video that can be very helpful at https://www.youtube.com/watch?v=KikfOrCcvgs.

We apologize for the difficulty you had with the installation and appreciate your feedback. This product is marketed towards both professionals and DIYers and we offer our toll-free customer service line for anyone having difficulties during installation. Yes, you are correct that the subfloor must be flat, which is a common requirement for floating floor installation. And yes, leveler can be very helpful if you are faced with a rolling subfloor. This is the trade-off for not having to go through the whole messy, costly, mortar bed process. If you contact us, we can assist you with all aspects of QuicTile installation. Please call us at 1-877-757-8421. There is also a comprehensive YouTube/HomeDepot video that can be very helpful at https://www.youtube.com/watch?v=KikfOrCcvgs.