Check the box to make sure all the pieces are present, before you leave the store.
I bought this light last week. I plugged in the solar panel and propped it in a sunny window so the solar battery could charge for several days before installation, as the instructions recommend.
I went to install the light and noticed that the mounting plate is missing. You cannot attach the light to a surface without the mounting plate. The light I purchased was brand new, the box was sealed, and the pieces were all still in their plastic wrap; I didn’t get one that someone else had returned.
The front cover of the instruction manual has a 1-800 number to call for “questions, problems, missing parts”. I called to let them know about the missing mounting plate, and see if they could mail me a spare. Customer Service rep stated they didn’t have any inventory in stock, and that I would have to take the light back to the store and exchange it for a new one. Customer Service rep told me to “make sure” I open the box in the store, to verify that all the pieces are present. Rep was worried that a “bad batch” of lights may have been sent to the store, and other boxes could be missing other pieces.
I think it’s lousy that Defiant has such lousy quality control that they have a special 1-800 number printed on the very front of the owner’s manual for people to call when parts are missing. It’s lousy that it’s my responsibility as a customer to open the box in the store and make sure I’m getting everything I’m paying for. For $70, I’d expect all the parts to be present, and not to roll the dice and hope I’m getting what I’m paying for.
The extra trip to the store was highly inconvenient, especially when the unit I purchased had been charging for a full week and was ready to go. Now I have to wait another week before install while the replacement unit charges.