I switch from a different model from the same company because i was experiencing the same issues ...
September 8, 2020
I switch from a different model from the same company because i was experiencing the same issues as this one. The light only works a few times during the day and that’s it! Only difference with this one is, that it has a backup battery. But from the looks of it, it has been working on backup battery only because the light is no longer working. I have to change the batteries! The light is mounted on the side of the house, but the solar panel is on the front of the house since on the side of the house i have a lot of tree and not much sunlight.
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Response from HeathCoSeptember 16, 2020
Hello, If you set the unit to the OFF position for 3-5 sunny days does it then begin to function normally? It may need time to charge the internal battery. Please contact technical support at 1-800-858-8501 if you need further assistance and they will help find a solution.
Check the box to make sure all the pieces are present, before you leave the store.
I bought this light last week. I plugged in the solar panel and propped it in a sunny window so the solar battery could charge for several days before installation, as the instructions recommend.
I went to install the light and noticed that the mounting plate is missing. You cannot attach the light to a surface without the mounting plate. The light I purchased was brand new, the box was sealed, and the pieces were all still in their plastic wrap; I didn’t get one that someone else had returned.
The front cover of the instruction manual has a 1-800 number to call for “questions, problems, missing parts”. I called to let them know about the missing mounting plate, and see if they could mail me a spare. Customer Service rep stated they didn’t have any inventory in stock, and that I would have to take the light back to the store and exchange it for a new one. Customer Service rep told me to “make sure” I open the box in the store, to verify that all the pieces are present. Rep was worried that a “bad batch” of lights may have been sent to the store, and other boxes could be missing other pieces.
I think it’s lousy that Defiant has such lousy quality control that they have a special 1-800 number printed on the very front of the owner’s manual for people to call when parts are missing. It’s lousy that it’s my responsibility as a customer to open the box in the store and make sure I’m getting everything I’m paying for. For $70, I’d expect all the parts to be present, and not to roll the dice and hope I’m getting what I’m paying for.
The extra trip to the store was highly inconvenient, especially when the unit I purchased had been charging for a full week and was ready to go. Now I have to wait another week before install while the replacement unit charges.
I bought two of these security lights for the side of the house and backyard. About 1 - 2 months...
July 12, 2018
I bought two of these security lights for the side of the house and backyard. About 1 - 2 months after they were installed, one of them stopped illuminating the large distance or space it once did, even one of the small LEDs appeared to have burned out. This particular light still lights-up but certainly not as bright as it once did. I would not recommend this brand of outdoor solar powered lights. It's not like I have the boxes, receipt or within a time period in which I can return them to THD.
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Response from HeathCoJuly 17, 2018
Hello Mark, Sorry to hear you are having issues with your Solar Light. Sounds like the internal battery is low. Just turn the light off for 3-5 days of good sunlight to recharge the battery. If you need additional assistance please call our Technical Support Team at 1-800-858-8501.
Outstanding product at price point. Two bright LED lights, adjustable to your desires, solar powered, requires 3 "C" type batteries for backup. Easy installation. Initially purchase one, after installation, when back to HD and purchased two more.
It feels nice to enter my driveway and light automatically comes on. Adjustable time for light to stay on, up to 5 minutes. If someone is in sensor zone, light stays on.
This light is the perfect solution to place light in dimly lite areas without the expense of running electrical power for the light.
The light is easy to install.
The nice option of solar power means the batteries will last longer.
The light puts out a great field of lighting to safely see any obstacles in your path.
We added bird spikes to keep unwanted birds from nesting and resting on the light.
Each light can be adjusted individually.
Pros: Easy to Assemble, Fast / Speed, Functional, High Quality of Material, Looks Great, Lots of Features, Nice Design, Stylish, Very Bright, Well Made