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Customer Reviews for Defiant Hartford Matte Black Single Cylinder Keyed Entry Project Pack Combo Pack

Internet #315477999

Model #BGX9L1BD

Store SKU #1006004048

  • Locks resist drilling, sawing, picking and prying
  • Can be re-keyed to match an existing KW1 key
  • Easy to replace and install with a Phillips screwdriver

Customer Reviews

  • 4.6
    out of 178 reviews
  • 76% recommend this product
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Showing 1-30 of 178 reviews
Great lock and deadbolt! My one and only complaint is that the round deadbolt plate needs to be a tad bit bigger to cover up any existing holes that may be larger. Mine didn’t quite cover the existing hole that was there, so I’m going to have to paint..
by
Response from Defiant Door LockSep 6, 2023
Thank you for your review and thank you for choosing Defiant.
  • Verified Purchase
Broken Door Knob
One of the door knob internal mechanism failed. Definitely not satisfied and definitely cannot get my money back either.
by
Response from Defiant Door LockJun 13, 2023
Hi Tonio, We are very sorry to hear about this problem with this lock. We recommend giving our customer service team a call at 877-663-5625 for more help with this issue. Or if you still have the receipt, it does come with a limited lifetime warranty and can be returned to your local Home Depot with the receipt. Thank you for your review.
    Good hardware, poor threads
    The knobs and dead bolts themselves are nice, but the screws the knobs were sent with didn't match the knobs' internal threads. Could barely hand tighten them, attempted using a screw driver but the heads were so soft that they stripped almost immediately. Ended up having to drill the knob apart to get it off and put my old one back on the door.
    by
    Response from Defiant Door LockJan 2, 2023
    We're sorry you've had this issue with one of our products. We will pass along this information to our quality control team to provide improvements. Thank you for your review.
      Love This Set
      It was time to change the locks, I saw this on sale at Home Depot, and I knew what to do. It's all you need to get going for two entry doors, includes 4 keys, and all of it is easy to adjust based on your situation. In minutes you have new locks. The turning of the knobs and locks are smooth and sturdy. The matte black style looks really cool. Overall this is a perfect product and I definitely recommend it.
      by
      Response from Defiant Door LockNov 23, 2022
      Thank you for your review and thank you for choosing Defiant.
      • Recommended
      Bought on sale and was very happy with the quality of the product,
      by
      Response from Defiant Door LockMar 14, 2024
      Thank you for your review and thank you for choosing Defiant!
      • Verified Purchase
      by
      • Verified Purchase
      Replaced all exterior door locks and deadbolts with these. I wasn’t sure about black, as they were replacing brass, but they look great. They are high quality and feel great and tight. Good choice!
      by
      Response from Defiant Door LockMar 14, 2024
      Thank you for your review and thank you for choosing Defiant!
      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      The locks work very well. Great value.
      by
      Response from Defiant Door LockFeb 16, 2024
      Thank you for your review and thank you for choosing Defiant.
      • Verified Purchase
      These are 3 pin not 5 pin locks. I also needed hd to rekey to my current house key and Hd apparently can’t be bothered. After a week they wanted to charge half the price of the lock to rekey and then couldn’t do it that day. Needless to say I have a bunch of locks if anyone wants them as they are useless to me.
      by
      Response from Defiant Door LockNov 29, 2023
      Hi Andrew,

      Thank you for taking the time to post your review of our products. We are sorry to hear that you're unable to have your local Home Depot rekey your locksets in a time-frame that is acceptable for you. We would suggest calling out customer service at 1-877-663-5625 (Monday - Friday; 8:30 am - 5:30 pm EST). We may be able to assist you further to get this issue resolved. We would also like to note that our deadbolts and entry locks are 5 pin keyways. You can tell this by the bitting code stamped on your keys and count the number of cuts on your keys as well. Again, thank you for your review, and thank you for choosing Defiant.
      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
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      • Verified Purchase
      Everything worked great.
      by
      Response from Defiant Door LockAug 17, 2023
      Thank you for your review and thank you for choosing Defiant.
      • Verified Purchase
      by
      • Verified Purchase
      I love the locksets. Nice looking and easy to install.
      by
      Response from Defiant Door LockAug 3, 2023
      Thank you for your review and thank you for choosing Defiant.
      • Verified Purchase
      Lock set arrived very quickly and were easy to install. They look and feel well built and both the lock and dead bolt open and close smoothly.
      by
      Response from Defiant Door LockAug 7, 2023
      Thank you for your review and thank you for choosing Defiant.
      • Verified Purchase
      by
      • Verified Purchase
      Wonderful set we are so happy. The only issue I had was when ordering multiple sets they all wasn’t keyed the same and had to go in store and wait an hour to have them keyed the same
      by
      Response from Defiant Door LockJul 31, 2023
      Thank you for your review and thank you for choosing Defiant.
      • Verified Purchase
      by
      • Verified Purchase
      These suck!
      These locks are not it. They feel flimsy and the screws strip so easily. The holes within the lock you are supposed to screw into are not always deep enough to get both sides flush. I wouldn’t recommend these.
      by
      Response from Defiant Door LockJul 12, 2023
      Hi Alyssasw,

      We are sorry you've experienced an issue with one of our products. Based on your description, we believe there may be an easy fix. Please call our customer support team at 1-877-663-5625 (Monday - Friday; 8:30 am - 5:30 pm EST) and we will be happy to assist you further to resolve this issue.

      Thank you for your review and thank you for choosing Defiant.
        Great and easy to install
        by
        Response from Defiant Door LockJun 29, 2023
        Thank you for your review and thank you for choosing Defiant.
        • Verified Purchase
        Only one door knob worked… the second one broke into...
        Only one door knob worked… the second one broke into two pieces when the door was pulled shut. The knob just completely popped off. There was not a way to fix it.
        by
        Response from Defiant Door LockJun 22, 2023
        Hi Defective doorknob, if one of the knobs was broken and would not stay attached to the base, sounds like the catch on the inside might be broken. If that is the case we recommend taking this lock back to your local Home Depot with the reciept to get exchanged under the limited lifetime warranty. Or you can give our customer service team a call at 877-663-5625 for more help with this issue. Thank you for your review.
        • Verified Purchase
        Unbeatable Value
        I just bought another set of these to replace the same, which lasted about 6 years at a residential rental property. They are attractive and hold up fine in normal use. However the finish is light and wear will show on knobs after a year or two. Mechanisms are basic in quality and lock strength, but they meet the minimal residential security/strength standard. I like that they use the standard Kwikset keyway and they can be rekeyed just as easily as any other brand.The huge stand-out is cost/value. You aren't going to find a better value for basic two-door security. For me, it's as inexpensive to simply replace them between tenants rather than rekey them.
        by
        Response from Defiant Door LockJun 22, 2023
        Thank you for your review and thank you for choosing Defiant.
        • Verified Purchase
        Products as expected.
        Quick processing and shipping.
        by
        Response from Defiant Door LockJun 19, 2023
        Thank you for your review and thank you for choosing Defiant.
        • Verified Purchase
        • Recommended
        Showing 1-30 of 178 reviews

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        Door Locks & Knobs Product Type

        Knob Combo Packs

        Knob Combo Packs

        Knob Combo Packs

        Project Pack

        Finish Family

        Matte Black

        Stainless Steel

        Oil Rubbed Bronze

        Stainless Steel

        Security/ANSI Grade

        ANSI Grade 3 (Good)

        ANSI Grade 3 (Good)

        ANSI Grade 3 (Good)

        ANSI Grade 3 (Good)

        Features

        Adjustable Backset, Easy Installation

        Adjustable Backset, Easy Installation

        Adjustable Backset, Easy Installation

        Adjustable Backset, Easy Installation