Dear 9934, thank you for your review of this shower head. I apologize for the issue that you have experienced and I am glad to help. This product is covered under a lifetime limited warranty that covers any parts, manufacturing, or finish issues that occur. Feel free to contact us directly and we will be glad to help you get this resolved. Best regards, Tyler
Phone: 1-800-345-3358 | Email: customerservice@deltafaucet.com | Facebook/Twitter: @deltafaucet