Chris, Thank you for taking the time to leave us your thoughts on the Crestfield Towel Ring in SpotShield Brushed Nickel. I am glad that you think the product looks nice but sorry that you have found an irregularity. This is very unusual for our products. I have passed this along to our Quality Team to see where this could have originated from. If you would like you, you may exchange this product for another one at the store or give us a call and we would be happy to further assist. Our Customer Care Specialists are available Monday - Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or at customersolutions@libertyhardware.com. I apologize for the inconvenience and appreciate your feedback. We look forward to resolving this for your as quickly as possible. Best, Corinne with Customer Care