CC, Thank you for your thoughts. I am so sorry that you experienced some challenges with installation. I will definitely pass your comments along to our Engineering Team, and please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care We very much appreciate your feedback. Best, Victoria with Customer Care