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Customer Reviews for Delta 24 in. Towel Shelf with 3 Towel Hooks in Venetian Bronze

Internet #303361111

Model #HEXTN32-VBR

  • Beautiful alternative to traditional towel bars
  • Plenty of bathroom storage with top shelf and hanging hooks
  • Mounting hardware and instructions included for your convenience

Customer Reviews

  • 3.9
    out of 156 reviews
  • 60% recommend this product
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Showing 1-30 of 156 reviews
Instructions showed a different mounting hardware than what was supplied...
Instructions showed a different mounting hardware than what was supplied not a big deal for me cause I used my own mounting hardware but the average diy person may have issues
by
  • Verified Purchase
After many mixed reviews on $30-$80 dollar towel racks, found...
After many mixed reviews on $30-$80 dollar towel racks, found this and it is excellent in fit and finish, lower towel hanging bar stands off from wall surface approximately 3 inches, which will do well with dampness.
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  • Verified Purchase
Towel shelf is a perfect choice and design. Purchased an...
Towel shelf is a perfect choice and design. Purchased an additional on in store.
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  • Verified Purchase
This shelf is exactly what we were looking for. It...
This shelf is exactly what we were looking for. It went together fairly easily with two people. You definitely need an extra set of hands to get it on the wall.
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  • Verified Purchase
Good overall features for small bathrooms with limited storage space....
Good overall features for small bathrooms with limited storage space.
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  • Verified Purchase
My installer (who is a genius as far as I'm concerned) almost had a stroke trying to get this thi...
My installer (who is a genius as far as I'm concerned) almost had a stroke trying to get this thing on the wall. He followed the guide that came with it, including putting it right on the wall and outlining from there. One of the challenges was that the material provided didn't match the template. One of his observations was that while the instructions called for a (high-quality) screw assembly, the stuff included with the towel shelf was of inferior quality. So, on my dime, he had to drop everything, go to the store, and buy the right ones. He got so frustrated that I told him to stop work, repair the damage to the wall, and I would return the shelf. But by that time, he was in that "do or die" place, so I stepped back and left him to it. (Will he ever forgive me?) All this being said, it is a gorgeous thing and...with luck, it will adhere to my wall for a long time to come.
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    1 found this review helpful
    4 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Average score because a screw was missing but my handyman...
    Average score because a screw was missing but my handyman was able to improvise. Looks nice.
    by
    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Missing alien screws, some of them dont fit right out...
    Missing alien screws, some of them dont fit right out of the box. Its ok, but for the price I was expecting better quality control
    by
    • Verified Purchase
    DO NOT BUY THIS!!! The template is wrong and we spent 4 hours trying to put this up and it is imp...
    DO NOT BUY THIS!!! The template is wrong and we spent 4 hours trying to put this up and it is impossible. The template in the box is dated from 2016 and it doesn't match up with the product. To make matters worse, we also bought the 5 bar towel rack and the SAME THING is wrong with the template. This is just too lame to deal with. This is a terrible design and way to mount these racks. It is just ridiculous and so frustrating so don't bother with buying it. Seriously.
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    Response from DeltaSupportJul 5, 2019
    Littlebird, Thank you for your thoughts. I am so sorry that you experienced some challenges with installation. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care Delta-Masco
      1 found this review helpful
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Looks nice!...
      Looks nice!
      by
      • Verified Purchase
      Such a pain to install. I taped the leveled template to the wall, marked and drilled the holes, p...
      Such a pain to install. I taped the leveled template to the wall, marked and drilled the holes, put in the anchors and nothing lines up. The wall mounts need to be exactly in line for the towel bar to mount. Thanks for nothing but holes in my wall.
      by
      Response from DeltaSupportJul 3, 2019
      JunkyardPoodle, Thank you for your thoughts. I am so sorry that you experienced some challenges during installation. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care Delta-Masco
        Very poorly made. Not easy to install...
        Very poorly made. Not easy to install
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        Response from DeltaSupportJun 14, 2019
        CC, Thank you for your thoughts. I am so sorry that you experienced some challenges with installation. I will definitely pass your comments along to our Engineering Team, and please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care We very much appreciate your feedback. Best, Victoria with Customer Care Delta-Masco
        • Verified Purchase
        It fit into the space! Works wonderful in are master...
        It fit into the space! Works wonderful in are master bathroom.
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        • Verified Purchase
        Worse ever
        Does not secure to wall. Tiny Allen wrench screws connect to well secured brackets. Looks great but don't put anything on it
        by
        Response from DeltaSupportMay 13, 2019
        Redman, Thank you for your thoughts. I am so sorry that you experienced some challenges with installation. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. If at any time you would like to change your product, please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care Delta-Masco
          It looks great now that it's up. But installation...
          It looks great now that it's up. But installation was a pain in the but and I'm still not all that confident that the rack is secure on the wall. Firstly, the sheet rock anchors that they supplied were not the heavy duty nice ones pictured in the instructions. They were wee wimpy ones, two of which collapsed upon pressure of screwing them in. Secondly the "template" they provide is the instruction sheet itself. Thin paper. Ever tried to level thin paper on a wall? Thirdly the allen wrench for the set screws (if and when you ever actually get the rack "feet" properly mounted to it's brackets is tiny and will not turn all the way because the set screw is too close to the wall. Zero maneuvering room. I dropped it no less than 6 times. Super frustrating. All and all, I think it's worth the trouble... it's really nice looking. But I have to say I'm afraid to put any real weight on it....lol.
          by
          • Verified Purchase
          It’s beautiful and looks great in my new bathroom...
          It’s beautiful and looks great in my new bathroom
          by
          • Verified Purchase
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Very sturdy and looks beautiful...
          Very sturdy and looks beautiful
          by
          • Verified Purchase
          4 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Purchased two units, one for each bath. Overall we...
          Purchased two units, one for each bath. Overall we like them. Good quality, but one was missing the six set screws that hold it together. I'm waiting to hear back Libertyhardware.com on whether I should return the unit to Home Depot or if they'll send the screws us. We live 40 miles from the nears Home Depot. I know Home Depot will exchange the unit if necessary. My wife really likes the one that is installed.
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          • Verified Purchase
          The only issue I had with this product was the vertical connection pieces between the upper rack ...
          The only issue I had with this product was the vertical connection pieces between the upper rack and the lower hook bar. There are set screws to hold the lower hook bar in place but no set screws in the upper bar to hold the the rack together while testing to make sure it all aligns with the paper template and while actually fastening the full rack to the wall. I guess the argument could be make that this design is intentional to allow some "play" while mounting the rack on the wall... but since it has the typical set screw flanges for attaching it to the wall mounts I think the upper set screws could be added without complicating the wall mounting process. The rack actually got away from me while I was testing alignment and part of it hit the toilet tank quite hard... fortunately no damage was done! Had it not been for this I would have given it 5 stars.
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          • Verified Purchase
          • Recommended
          I am giving this an average because the fixtures are...
          I am giving this an average because the fixtures are horrible. I love the rack itself but we have not been able to install it because the brackets will not hold. I have dealt with these kinds of fixtures without any issues but this one is not working for us.
          by
          • Verified Purchase
          1 found this review helpful
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Great towel rack for bathroom. Price 1/3 that of home...
          Great towel rack for bathroom. Price 1/3 that of home good stores. Value is excellent and has all the features we were looking for.
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          • Verified Purchase
          3 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          3 found this review helpful
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          4 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          Showing 1-30 of 156 reviews