This expensive premium product comes with a cheap plastic hose that won’t unravel nor hang straight. It unusable.
For that reason I give it 1 star and I will be returning it.
Response from Customer Solutions Oct 3, 2018
We appreciate the feedback on the Delta hand held shower. We apologize for the difficulty with the hose. It is normal for the hose to be firm at first due to it being packaged but it should loosen over time. You can also carefully run hot water through the hose for a few minutes to loosen it up. Please reach out to us if further assistance is needed.
Customer review from deltafaucet.com
Oct 2, 2018
Unusable plastic hose
The cheap plastic hose is completely unusable. Like other reviews note, the hose won’t unravel and does not hang straight. unacceptable for a product in this price range.
by GB Home Handyman
Customer review from homedepot.ca
Nov 16, 2017
Would be great if came with a quality hose
The overall unit is good however the product name indicates that this is a "Premium" product and it would be if not for the generic plastic hose. The hose is unmanageable and should not be part of this or any other Delta package. To make this a premium product you will need to order a Delta heavy duty stretchable metal hose in the proper finish to match your personal shower assembly.
Response from Consumer CareNov 17, 2017
Thank you for your review on the Delta Premium 3-Setting Slide Bar Hand Shower. I am sorry to hear that you have experienced issues with the hose for this hand shower. With a curly Ultraflex hose we've found that you can straighten it out fairly well by soaking it in hot water for about 20 minutes, stretching it out and pinning the ends down until it cools down. If you ever have any questions or concerns with your Delta products, you can always call 800-345-3358 for assistance.
Delta Faucet Company
Great sturdy shower head it does have a green water...
Great sturdy shower head it does have a green water flow restrictor that would need to be drilled out, I only remover the rubber ring over the restrictor and my shower is strong enough for me.
Dec 11, 2020
Dec 5, 2020
Be sure to read what is actually included becuase the stock picture is deceiving. There is no s...
Be sure to read what is actually included becuase the stock picture is deceiving. There is no supply elbow included with this shower head so you will have an additional $60 or so expense.
Response from DeltaFaucetDec 8, 2020
Hello GUNSLINGER. Thank you for your review. The Delta Faucet 57014-SS slide bar hand shower does not include a wall elbow. We apologize for any inconvenience. As the manufacturer, we are committed to supplying you with a quality product that delivers the expected performance. We hope to better serve you in the future. Best regards, Bryan