Hi Joeb,
Thank you for taking the time to leave your review of the Delta Faucet model 75704 7-Setting Hand Shower In Chrome. I am sorry that this product did not meet your expectations. Please accept our sincere apology for the inconvenience you are experiencing. Here is what we can do to resolve your issue for you.
As the manufacturer, we are committed to supplying you with a quality product that delivers the expected performance. The pause feature should reduce water to a trickle, giving you space for shaving, lathering, and other shower tasks while maintaining your temperature settings. Push the button down until it clicks.
Please reach out if you have any questions or need assistance. We appreciate your business and look forward to continuing to serve you!
Best Regards,
Bryan
Digital Communications Specialist
(800) 345-3358
customerservice@deltafaucet.com