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Customer Reviews for Delta Silverton 24 in. Wall Mount Towel Bar Bath Hardware Accessory in Polished Chrome

Internet #202051982

Model #132886

Store SKU #427419

  • Delta 24" bathroom towel bar in polished chrome
  • Bathroom accessory made from rust-resistant materials
  • Towel holder features concealed mounting hardware

Customer Reviews

  • 4.1
    out of 358 reviews
  • 61% recommend this product
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Showing 1-30 of 358 reviews
It is a pretty towel bar and a definite upgrade to the ones I had. Seems to be sturdy. The actual bar itself spins around in the bracket which I don’t care for. I bought them for both bathrooms along with the TP holder and robe hook.
by
  • Verified Purchase
Defective design
Wish I checked the reviews before I bought this Delta towel bar. This product is flat out defective. Like many of the 1 star reviews indicate, the bar doesn’t mount correctly to the wall hardware. It is loose, doesn’t secure or lock into place and will easily fall off the wall as soon as you remove any towel. After all of the reviews explaining this EXACT DEFECT, why are they still on shelves? I thought Delta was a decent brand and didn’t think I needed to check the reviews of a flipping TOWEL BAR before buying one. 3 out of 4 I bought were defective and had to be returned. For the 1 that somehow wasn’t defective, I feel bad that it is hanging in my bathroom. I ended up having to patch my new drywall, and will have to go with another brand. Delta should foot the bill for the damage to my wall from this horribly designed garbage.
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Response from DeltaSupportJul 9, 2021
Thank you for taking the time to write to us.  We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team Delta-Masco
    Extremely poor mounting design
    Product appearance is quite nice, which is why the wife bought the towel bar & TP hanger. HOWEVER, what should have been a 20 min. install required more than an hour to figure out what the problem was and to remedy the improper design of the hanger brackets with a vise and hammer. The 2 fingers of the bracket that slide up into the slots on the back of each fixture have a bend at the tip which prevents them from engaging completely. Straightening these bends in addition to bending the tabs slightly more to the wall provided the full engagement and contact with the wall necessary to keep them in place. Without modification the towel bar would have set loose on the mounts and would frequently be lifted off and hit the floor when removing the towel. I'm still uncertain about the stability of the TP holder since replacement of a roll requires rotation of the cross bar, which I feel will eventually loosen the left-hand mount and require periodic maintenance. This product was most likely a CAD design which was never prototyped.
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    Response from DeltaSupportMar 26, 2020
    Thom, Thank you for taking the time to leave us your thoughts on the Delta Silverton 24 in. Towel Bar in Polished Chrome, Grey. I am sorry that you were unsatisfied with the product. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team Delta-Masco
      4 found this review helpful
      Nice look. We have a small bathroom so it looks perfect. One thing I'm not sure of yet..the bar r...
      Nice look. We have a small bathroom so it looks perfect. One thing I'm not sure of yet..the bar rolls when you pull towel off but doesn't affect overall function.
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      • Verified Purchase
      • Recommended
      Warning! - these are not true 18 in. If your buying a brand new towel rod you probably won't car...
      Warning! - these are not true 18 in. If your buying a brand new towel rod you probably won't care/notice. If you buying a replacement quick-connect towel rod they won't fit. These are 19 and 1/12 in from center to center. The two current Delta towel rod's I have are true 18" from center to center. I will have to cut this for fitting. I called Delta and they don't list these are their website and the customer support rep couldn't find it when I gave him the model number. I wanted to know if they changed their 18in line. He said my model is made by Liberty Hardware Manufacturing Winston-Salem NC (Delta is based in Indianapolis). I guess they subcontract out and slap the Delta logo on them but it would be nice if could have consistency among Delta and their subcontractors.
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      Response from DeltaSupportApr 16, 2019
      Lee, Thank you for your thoughts on the Silverton 18 in. Towel Bar in Chrome. I am so sorry for the confusion, as the actual bar is 18" in length while the screw to screw measurement is 19-1/2" in length. Best, Customer Care Team Delta-Masco
        3 found this review helpful
        Easy installation. Looks great.
        Easy installation. Looks great.
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        • Verified Purchase
        • Recommended
        The product looks good. I have not put it up yet. but the customer service to find it was not so good.
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        • Verified Purchase
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        • Verified Purchase
        I purchased the Lethe exact style that was already installed in our new home. They went in easy enough. The mounting template was very helpful.
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        • Verified Purchase
        Love it! Looks beautiful in our newly painted bathroom!
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          • Verified Purchase
          The towel bar was easy to put up.
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          • Verified Purchase
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          • Verified Purchase
          Simply a bad and frustrating design
          Bar doesn't sit in holders very far and brackets fall apart. Cannot even imagine how this got out of first concept and why Delta would put their name on it. Home Depot didn't have much of a choice in chrome. I would not buy any of this line. Very disappointed at something so simple to get right.
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          Response from DeltaSupportAug 7, 2023
          ABinNC, thank you for taking the time to write to us.  We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. Our Customer Care Specialists are available to discuss your concerns further. Please contact us directly at customersolutions@libertyhardware.com Monday to Friday 8:00 a.m. to 5:00 p.m. EST. ~Best, Liberty Hardware Customer Care Team. Delta-Masco
            I had to return it. Did not work out to replace me existing rack. The brackets changed and I was not going to drill new holes. Disappointing.
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            • Verified Purchase
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            • Verified Purchase
            All hardware was included. Good finish.
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            • Verified Purchase
            This towel bar is exactly what I was looking for...
            This towel bar is exactly what I was looking for to replace 30 yr old wooden towel bars.
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            • Verified Purchase
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            • Verified Purchase
            Fasteners are defective..wall anchors do not break away when the...
            Fasteners are defective..wall anchors do not break away when the screw is inserted so screws are left 1/4 inch from being tight. Need shorter screws or better wall anchors. Also, bar rotates freely in holders, so it rattles when removing a towel
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            Response from DeltaSupportApr 20, 2023
            Chris b, thank you for taking the time to write to us.  We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. Our Customer Care Specialists are available to discuss your concerns further. Please contact us directly at customersolutions@libertyhardware.com Monday to Friday 8:00 a.m. to 5:00 p.m. EST. ~ Customer Care Team. Delta-Masco
            • Verified Purchase
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            • Verified Purchase
            It's been a long time since a discontinued predecessor was...
            It's been a long time since a discontinued predecessor was torn off the wall. Love the fly anchor wall bolts. Near match to the one being replaced!
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            • Verified Purchase
            Matched the rest of our fixtures...
            Matched the rest of our fixtures
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            • Verified Purchase
            Showing 1-30 of 358 reviews

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