Thom, Thank you for taking the time to leave us your thoughts on the Delta Silverton 24 in. Towel Bar in Polished Chrome, Grey. I am sorry that you were unsatisfied with the product. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team