Customer Reviews for Delta Silverton Pivoting Toilet Paper Holder in Chrome

Internet #203489022

Model #SLV50-PC1

Store SKU #428132

Store SO SKU #1000094728

  • Gleaming chrome finish complements many decors
  • Create an easy-going and comfortable atmosphere in your bathroom
  • Casual and sleek design elements coordinates with most decors

Customer Reviews

  • 223 Customer Reviews
  • 3.7 out of 5 stars overall
50% of customers recommended.
Overall Ratings
5star-icon(115)
4star-icon(35)
3star-icon(11)
2star-icon(12)
1star-icon(50)
Attribute Ratings
Quality
2.7
Value
2.4
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Absolutely the product of someone who has never designed a piece of hardware or ever changed a to...
Quality :
1
Value :
1
Absolutely the product of someone who has never designed a piece of hardware or ever changed a toilet paper roll. This pivoting thing hangs on clips by gravity, no set screw at all. Since you need to swing it up to change a roll, both mounts just come right off the wall. I have seen a dozen reviews that say the same thing, and all Delta says in response is to contact customer service. Yeah, how about if customer service is closed for a holiday weekend? Maybe it would be a better idea to pull this thing off the shelves or provide a real fix online instead of making us try to connect with your office. Geniuses.
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2
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Response from DeltaSupportJuly 18, 2019
Jimc, Thank you for your thoughts. I am so sorry that it has not been able to meet all of your expectations. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care Delta-Masco
This item looks beautiful but its flawed design make this unit absolutely worthless. The holder d...
Quality :
1
This item looks beautiful but its flawed design make this unit absolutely worthless. The holder does NOT attach to the wall brackets using set screws which allows for the holder to easily slide up and off the bracket when unraveling TP from the roll or replacing the roll. After living with it for 3 months, I'm tossing it for a different brand.
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4
0
Response from DeltaSupportJanuary 18, 2019
Thank you for your thoughts on the Silverton Pivoting Toilet Paper Holder in Chrome. I am so sorry that it has not been able to meet all of your expectations. Please contact our Customer Care Specialists as they are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care Delta-Masco
Katy, TX, USA
Looks nice, but not functional
Customer review from logo
I have 2 of these units and we are constantly having trouble with it. The little screw comes lose and within a few days of tightening it you end up with your toilet paper on the floor. (See picture to see how lose it becomes.) It's very frustrating. After months of trying, I'm afraid we are going to have to give up and put something else in. It was a waste, unfortunately. Save yourself the trouble and stay away from this device. If they had only installed a small lip for it to lock on to, they wouldn't have the problems they are having with it.
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Response from Customer SolutionsFebruary 10, 2015
I am sorry to hear about the issue with your Delta toilet tissue holders. I have sent you an email at this time as we would be happy to assist in resolving this matter for you. Thanks, Tim
Philadelphia, PA, USA
same issue as others
Customer review from logo
Finally figured out which brand/model toilet paper holder my contractor installed two years ago. It's had the same issues as everyone else from early on. Toilet paper falls onto the floor every single time I use it and the pivoting arm just won't stop coming out and down rather than resting in place. It doesn't seem like there's anything to hold it in. Want to replace but don't want to be left with these holes in my tile.
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Response from Customer SolutionsMay 8, 2014
Hi Alyssa, I am so sorry to hear that your toilet paper holder is not functioning properly! I need some more information to help resolve this. Please look for an email from me. Thanks, JseeW
Love this style. Bought one last year and came back...
Love this style. Bought one last year and came back to get them for the other bathrooms.
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Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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This product is easy to install, less than 10 minutes. It looks great and seems very sturdy'
This product is easy to install, less than 10 minutes. It looks great and seems very sturdy'
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It is a nice made product line great TP holder...
It is a nice made product line great TP holder swing open design, just beware of the finishes. Had 2 rejects in Chrome.
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It was a little bit of a challenge to put...
It was a little bit of a challenge to put on because of the configuration of our bathroom, but I love it because now there should be no excuse for anyone, even little kids, not to be able to replace the roll!
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Problem isn't the product, but the template...
Quality :
4
Value :
1
Lots of reviews state that problem with this thing is that the arm doesn't stay put or that it comes out of the mounting bracket. Those aren't actually the issues. The issue is that the template for installing the bar tells you to drill vertical holes spaced horizontally (similar to the towel bar). However, the lever arm needs to be installed at 45 degrees. I spent about 20-30 minutes with a scrap piece of wood and the template eyeing where it should go and then lined it up perfectly with a laser, but you shouldn't have to go through such extremes to ensure the product works. I wouldn't recommend this product until Delta fixes their install template. I just finished installing 3 towel bars a towel ring and the TP holder. The TP holder is the only one with this problem. Everything else is perfect and looks great! :)
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Response from DeltaSupportSeptember 21, 2020
Boris, Thank you for taking the time to leave us your thoughts. I am sorry to hear the holder did not meet your expectation. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Friday 8:00 a.m. to 5:00 p.m. EST. and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team Delta-Masco
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