I’ve had this faucet for two years now and wish I would’ve bought something else! The touch technology isn’t developed well enough for consumer use in my opinion. It constantly turns on and runs forever when you don’t want it to. Then when you want it to turn on, it won’t until you touch repeatedly at the base. Then it will turn off after being on only a few seconds. Trying to do the dishes is a real test in patience. I really wish the product worked better as it was very expensive! I’m not sure what options I have at this point, but this faucet is driving me nuts!
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Response from Customer Solutions Mar 25, 2019
Hi,
I'm terribly sorry your Touch faucet is not operating properly, There are a few things that can cause the issues you're having. I've reached out to you via email to discuss this further. Please refer to my email.
Best regards,
Brandis
Customer review from deltafaucet.com
Feb 26, 2019
Looks great in my kitchen. All functions perfect. Had it...
Looks great in my kitchen. All functions perfect. Had it installed a week ago and so far I am very happy with my purchase.
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Verified Purchase
Feb 20, 2019
Great faucet
Works great, looks amazing! I love the water temperature indicator and long sprayer cord. I would highly recommend this faucet.
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Response from Delta FaucetFeb 20, 2019
Hello Dena,
Thanks for the review! I am so glad you love the design of the Trinsic Pro Kitchen 9659T-AR-DST faucet and the operation. Thanks for sharing your thoughts and for being a Delta customer.
Best regards, Tanya
Recommended
Customer review from deltafaucet.com
Feb 12, 2019
Delivered on time, looks fabulous and works great! ...
Delivered on time, looks fabulous and works great!
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Verified Purchase
Feb 12, 2019
This is a fantastic kitchen faucet. Really like the...
This is a fantastic kitchen faucet. Really like the pull down/out sprayer that we did not know about until after installed. It looks great with our new black stainless appliances.
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Verified Purchase
Feb 7, 2019
I like it. Greatly increased range and utility in our...
I like it. Greatly increased range and utility in our kitchen. Well constructed, easy to install. Great flow in stream and spray modes. Highly recommend.
by
Verified Purchase
Feb 6, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 5, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jan 22, 2019
For the money, this is a nice piece. Easy...
For the money, this is a nice piece. Easy to install with good directions. The look and finish are outstanding.....would buy again.
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Verified Purchase
Jan 21, 2019
GREAT OVERALL!!!
GREAT FAUCET.....VERY HAPPY WITH THIS PRODUCT.
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Response from Customer Solutions Jan 22, 2019
Hi,
We're glad you're happy with the Delta faucet. Thank you for providing feedback!
Recommended
Customer review from deltafaucet.com
Jan 1, 2019
Great, clean and classyLooking faucet....
Great, clean and classyLooking faucet.
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Verified Purchase
Dec 26, 2018
Great faucet. Works very well and was simple to install....
Great faucet. Works very well and was simple to install.
by
Verified Purchase
Dec 23, 2018
Mind of it's own
I purchased this faucet with the battery pack only for a new house we were building. That ran out of power and to my horror, I discovered that the entire faucet will NOT TURN ON if the batteries are discharged. To make matters worse, I decided to get the extra part to change this to a wired product - more expense for an electrician and a plumber! So now I don't have to worry about changing the batteries but the real reason I got this faucet was to utilize the touch technology which I thought would be great to keep from contaminating everything by tapping with the back of my hand. However, this faucet has a mind of its own. It turns on and off at will and while trying to clean or use the water it will repeatedly turn off. Not the best thing to happen when you are using the garbage disposal. And if I leave the faucet on to use later, it will simply turn on at will whether I'm there or not. I HATE this thing and if it weren't so expensive, I would replace it. I'm hoping Delta will stand by their lifetime warranty and help me out. It's incredibly annoying to try to use your faucet and have to repeatedly tap it to turn on the water two or three or four times. Sometimes it won't even work at all - seems to need a "rest" between taps. And make sure you turn it off when you are done or else you will find the blasted thing running when you come back into the room.
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Response from Customer Solutions Dec 24, 2018
Hi,
I'm terribly sorry for the issues you're having with the Delta faucet. We care about to operation of our products and we'd be happy to help. You should receive a email from me shortly.Please refer to my email for assistance.
Customer review from deltafaucet.com
Dec 18, 2018
2nd week using it . Looks great and works just...
2nd week using it . Looks great and works just as advertised
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Verified Purchase
Dec 11, 2018
Good faucet....
Good faucet.
by
Verified Purchase
Nov 21, 2018
Delta transit Pro faucet it’s beautiful and appearance...
Delta transit Pro faucet it’s beautiful and appearance and function. We love it !
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Verified Purchase
Oct 30, 2018
This faucet is great. It was easy to install...
This faucet is great. It was easy to install and it operates perfectly. It’s only been a couple weeks of having it installed but so far I would highly recommend it. I love that the switch to change it from shower to stream stays in its position even when off instead of resetting when off.
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Verified Purchase
Oct 26, 2018
Performance degrades over time
We have had this for about 7 months, and while it works reliably in terms of the touch functionality and turning on and off, over time the shut-off performance has degraded significantly. When it was new, the shutoff was almost instantaneous from when you tapped it, but now there is a significant delay from when it is tapped until the flow of water actually stops. I believe this is a reliability issue that is coming about through regular use, because we have one of these installed in the kitchen that we use every day which exhibits the slow shut-off behavior, and another one in the basement laundry room that we only use rarely and still shuts off quickly. So, it is a good idea and a convenient feature, but I would not recommend buying this due to the reliability issue of the performance degrading over such a short time frame (7 months).
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Response from Customer Solutions Oct 29, 2018
Hello Cameron,
I'm sorry to hear your faucet is no longer shutting off as quickly as before. I've reached out to you via email to assist. Please refer to my email for assistance.
Customer review from deltafaucet.com
Oct 2, 2018
Sleek, simple and functional. Love the look, style and quality...
Sleek, simple and functional. Love the look, style and quality of this faucet.
by
Verified Purchase
Sep 18, 2018
Although we haven’t installed this yet we love the look...
Although we haven’t installed this yet we love the look and design. We think it will be perfect in our kitchen once the remodel is complete! My only complaint was with the packaging...for a faucet this expensive it should have had at least a foam lined casing inside the box. Poor packaging
by
Verified Purchase
2 found this review helpful
Aug 14, 2018
The wife loves it!!!
The wife loves it!!!
by
Verified Purchase
Recommended
Aug 7, 2018
Love it...
Love it
by
Verified Purchase
Jul 27, 2018
OVERPRICED. I tried to justify as it came in BLACK STAINLESS like my appliances. To me it looks m...
OVERPRICED. I tried to justify as it came in BLACK STAINLESS like my appliances. To me it looks more like oil rubbed bronze.
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2 found this review helpful
Jul 17, 2018
We already have one and love it. We are putting...
We already have one and love it. We are putting this in another kitchen.
by
Verified Purchase
2 found this review helpful
Jun 26, 2018
Simple Install ...
Simple Install
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Verified Purchase
Jun 11, 2018
We love the faucet,...except for the leaking
Our contractors installed this faucet in our new home. After two or three months, the faucet drips unless the lever has been moved to the off position. If we didn’t have this drip, the stars would be 5, because it is quite handy when cooking and my hands get messy. I can just touch the faucet with my forearm or elbow and it comes on.
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Response from Customer Solutions Jun 12, 2018
Hi,
We appreciate the feedback on the Delta product. I'm very sorry that your Delta faucet is leaking while in the touch mode. We work hard to make sure the products operate properly and we'd be happy to help you. Please refer to the email I sent you for assistance with this issue.
Customer review from deltafaucet.com
Jun 7, 2018
We are a contracting company and usually use Watermark faucets-which are extremely pricey. We too...
We are a contracting company and usually use Watermark faucets-which are extremely pricey. We took a chance on this faucet for a homeowner that was selling their home but wanted to replace an older model kitchen sink faucet. This faucet exceeds our standard and the homeowner was pleased. I would not hesitate to recommend the purchase of this faucet for any homeowner we were working for.
It was very well made, had a beautiful finish, was easy to install and has great working action- and at a bargain price compared to high end fixtures.
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Recommended
5 found this review helpful
Jun 7, 2018
The faucet is very sturdy and well made.
The faucet is very sturdy and well made.
by
Verified Purchase
Recommended
May 24, 2018
Amazing product
We upgraded our 10-year old Delta Brizo faucet to this top of the line model. There is so much to like about this faucet. It was easy to install. It is solidly built. The touch on/off feature is awesome. The water temperature light at the base of the faucet adds another level of coolness. Overall, we are very very pleased with this faucet upgrade.
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Response from Customer Solutions May 24, 2018
Hello Fairportis,
I'm glad the Delta faucet was easy to install and you're happy with the operation. We always aim to produce the best quality products. Thank you for taking the time out to provide feedback!
Recommended
Customer review from deltafaucet.com
May 16, 2018
I am extremely satisfied with the Delta Trinsic Single-Handle Plull-Down Sprayer kitchen faucet w...
I am extremely satisfied with the Delta Trinsic Single-Handle Plull-Down Sprayer kitchen faucet with the Spring Sprout. It is a scaled down model of a restaurant's kitchen faucet and is an attractive addition to our kitchen. I like the design and simplicity of features, including the single arm for hold/cold and on/off, the pull-down feature and the spray/steady stream. We selected the Artic Stainless finish to match our kitchen sink and appliances and am pleased with the finish. The faucet is a subtle yet efficient and modern design.