#1 Home Improvement Retailer

Customer Reviews for Direct Drive 3/4 HP Garage Door Opener with Smartphone Controller

Internet #206417603

Model #1042V002

Store SKU #1001533931

Customer Reviews

  • 4.3
    out of 44 reviews
  • 81% recommend this product
Filter by:
Showing 1-30 of 44 reviews
I couldn't install it becaue the description on your website...
I couldn't install it becaue the description on your website was incorrect. It said it had an 11' rail and when I receive it, it only has an 8'. So I must return it.
by DENISE
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
  • Verified Purchase
Avoid it like the 'Rona!!!
My 6 year-old Sommer Direct Drive is going in the trash tomorrow. Check the youtube videos - the contact points fail, and it simply stops working. It was smooth originally (when it worked), but it's very poorly designed. Sommer supposedly has a "fix" - they sent the kit and I spent an hour+ installing the "fix" and it still doesn't work. For nearly $300, a garage door opener should last, and should not require the level of maintenance that this thing does.
by David
    Superb Product
    I have this product installed for one of my garage doors and it is an excellent product...It operates very smoothly and quietly...It is much better from the type of openers where the belt moves...Also since the movement is much smooth,the object detection lights affixed at the bottom of rails wont go out of alignment like the other products...
    by Pp
      • Recommended Product
      Absolutely perfect garage door opener!
      I've had this Sommer direct drive garage door opener for nearly 10 years and it has worked perfectly. It is extremely quiet and maintenance free. Will buy another for my two other garage door openers as soon as they fail.
      by RLV
        • Recommended Product
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by HomeDepotCustomer
        • Verified Purchase
        Delivery sent to store and was in an open package...
        Delivery sent to store and was in an open package all scratched up like it had been installed and taken off. Returned for credit and purchased somewhere else due to the lack of stock in store and needed right away.
        by HomeDepotCustomer
        • Verified Purchase
        1 person found this helpful
        Second one I’ve bought and installed. Easy and quick...
        Second one I’ve bought and installed. Easy and quick assemble. Works like a charm.
        by HomeDepotCustomer
        • Verified Purchase
        The direct drive was very easy to install. The best...
        The direct drive was very easy to install. The best thing was that I could utilize my existing wiring and support railing from previous garage door opener.
        by Griffo
        • Verified Purchase
        Quiet. Very quiet. But the motor has burned out after only two years. Door is perfectly balanc...
        Quiet. Very quiet. But the motor has burned out after only two years. Door is perfectly balanced, but the motor only kicks on if I hit it with a hammer (just like a starter motor going bad.) Hitting it with a hammer makes noise, which defeats the purpose of the quiet motor (baby's room is directly above garage.) Pretty expensive for two years. Time to look up where to go for warranty support.
        by Disappointed
          Smartphone controller is horrible
          The Direct Drive garage door opener is pretty straight forward and easy to install. I did have to make alterations to my current setup because it was longer than my previous setup. The GoGogate is horrible and not worth the money. Contacting their tech support was a joke. The only response i receive from them was to make sure that that the device wasnt connecting to 5 ghz instead of 2.4. After I verify it was connecting to 2.4, GoGogate NEVER return any of my messages. You have to wonder about a product that the only way to contact customer service is via email.
          by RNinLimerick
            • Recommended Product
            Easy to follow instructions, super quiet operation. We are happy...
            Easy to follow instructions, super quiet operation. We are happy that we upgraded to receive the smartphone options. Now I can tell if the door is opened or closed when not at home and the temperature as well. I can also open or shut the door from anywhere, very cool add on.
            by Julie
            • Verified Purchase
            Excellent door opener very quiet ...
            Excellent door opener very quiet
            by Joseph
            • Verified Purchase
            Excellent product!! Super happy to choose second time to buy the same garage door opener for my s...
            Excellent product!! Super happy to choose second time to buy the same garage door opener for my second House.
            by Roland
            • Verified Purchase
            • Recommended Product
            One key part missing. I have to stop installation in...
            One key part missing. I have to stop installation in the middle of the job and have not been able to finish the job. I called Home Depot but did not get to the right person. Will try again this weekend.
            by HomeDepotCustomer
            • Verified Purchase
            I am very satisfied with garage door opener. Was quite...
            I am very satisfied with garage door opener. Was quite easy to install. Did have to run ac wiring, for there was none other than exiting shop light, controlled with wall switch. The smart phone control works well. Can open form anywhere with the gogogate app. Runs very smooth and quiet.
            by Will
            • Verified Purchase
            1 person found this helpful
            Clear instructions for both the opener and the GoGoGate wifi...
            Clear instructions for both the opener and the GoGoGate wifi unit. Easy installation with quality parts. Easy connection with wifi (which is in the house - garage is separate from the house by about 50’). Has been operating flawlessly.
            by LLBH
            • Verified Purchase
            Quiet, powerful opener. Motor moves along fixed chain. Control unit can be removed without remo...
            Quiet, powerful opener. Motor moves along fixed chain. Control unit can be removed without removing motor. German engineering. Installation no more difficult than most. One minor flaw: small remotes have tiny buttons, not easy to press with bare fingers, let alone gloves.
            by cf
            • Verified Purchase
            • Recommended Product
            This is the second one I have bought and installed. The first one is several years old now and h...
            This is the second one I have bought and installed. The first one is several years old now and has worked well. It is easy to install. I purchased it because of the lifetime warranty of the product. This opener is very very quiet when opening and closing. I would definitely buy another one and recommend it.
            by TxDYI
            • Verified Purchase
            • Recommended Product
            The Direct Drive garage door opener works great! It is SUPER quiet. but DON'T BUY THE MODEL WITH...
            The Direct Drive garage door opener works great! It is SUPER quiet. but DON'T BUY THE MODEL WITH THE SMART PHONE CONTROLLER. The Gogogate controller is a piece of crap. You can buy it separately elsewhere if you really want that device. At least read the bad app store reviews on the Gogogate 2 app before buying. Buy the model without the smartphone controller. If you want a smartphone controller, there are many options out there to add one later. I thought spending a little extra now to get the smartphone controller with it was a good idea. Now I have a great garage door opener with a smartphone controller that is totally useless. Don't be like me. Be warned about LED Bulbs. I put 100W (equivalent) LED bulbs in the opener. Something about the LED bulbs interfered with the signal range. Literally, the remote didn't work while standing immediately outside the garage door. I contacted Sommer and they were responsive, they mentioned the issue with LED bulbs, and also sent me an antennae. I swapped 100W to 60W LED and installed the antennae. Now the range is what I had expected. Lastly, be warned about remote compatibility. My previous aftermarket keypad and aftermarket remotes no longer worked. The opener doesn't learn the signals. I think this opener works on a frequency not used by other openers. You have to use their remotes and their keypad. It did work with the Homelink opener built in to my car.
            by Juggler
              2 people found this helpful
              This is an amazingly quiet opener, virtually peerless. When we...
              This is an amazingly quiet opener, virtually peerless. When we sit inside our car in the garage, we can't hear the door opening. The opener itself is basically silent: the only noise is the door moving and the hinges bending. It's great for our sleepy baby!
              by Patrick
              • Verified Purchase
              The installation of the door opener was simply. Hanging the...
              The installation of the door opener was simply. Hanging the rail took us most time. We needed to make changes after the first trial. The operation of the opener was great (super quiet). The setup of wifi control was difficult (poor online instruction). We've not got that working yet.
              by HomeDepotCustomer
              • Verified Purchase
              Excellent garage door opener. It is really nice to...
              Excellent garage door opener. It is really nice to be able to use my smartphone to open and close it from anywhere. Very quite and smooth, you can barely hear it upstairs.
              by Michael
              • Verified Purchase
              easy to install and is very quite
              easy to install and is very quite
              by eggburt
              • Verified Purchase
              • Recommended Product
              I have two 8' x 9' garage doors that used Sears openers (made by Chamberlain, I think) for a coup...
              I have two 8' x 9' garage doors that used Sears openers (made by Chamberlain, I think) for a couple of decades. Those openers had composite couplings and sleeves that wore out over time and were a pain to replace. They had two screw adjustments for force and two screw adjustments for open and close distances that did not want to hold their settings. This new unit does away with those frustrating adjustments. There are two stops that you set in the track to determine how high and low the door will open. The unit teaches itself the amount of open and close force that is needed. No more finicky fiddling with four screws to get the settings right. As near as I can tell there is only one moving part - a gear that is made out of metal, so parts replacement should be a thing of the past. The new unit is much quieter than the one I replaced, and there is less bouncing of the door rails. The doors are side by side, so I was able to compare the opening and closing speeds, and the new unit is about four seconds slower, an insignificant difference as far as I'm concerned. As soon as one of the parts breaks in my other old unit I intend to replace it with another Direct Drive. The unit has been operating a few weeks now without problems. Notice this photo shows our unit mounted to a concrete roof that is 10' above the floor. The garage door is 8" high and all the necessary hardware was included for a door of that height - no extension was required.
              by Rustylizard
                • Recommended Product
                1 person found this helpful
                Super Quiet!!! So far so good!! I put this on my rental house!
                Super Quiet!!! So far so good!! I put this on my rental house!
                by MARY
                • Verified Purchase
                • Recommended Product
                assembly was a breeze. It truly is the quietest door...
                assembly was a breeze. It truly is the quietest door lift I have ever had. And all parts are lifetime warrantied. You can’t go wrong. It is slower than the other door lifts but a small scarifice for thr noise reduction. The wifi controller is fantastic. Open the app on my phone and open the door.
                by bill
                • Verified Purchase
                1 person found this helpful
                Outstanding opener. Glad I threw the Genie piece of...
                Outstanding opener. Glad I threw the Genie piece of junk into the garbage and bought this one. Very easy to install as well. I did it myself in just a few hours. I would recommend this one for anyone who is frustrated with their current opener and do not want to pay another to install it. It is very DIY friendly.
                by Breck
                • Verified Purchase
                Sommer direct drive garage door opener
                I installed it this weekend It wasn't hard to install I just had to make a few changes like move the hanger on the ceiling and adjust the door bracket on the door so I can use it. After installing and lubricant the Hines and wheels I opened the garage door and I was amazed on how quite it is. The remotes and key pad were very easy to program. I installed one for my son because my grandchildrens bedroom is right above the garage and every time the door opened it would shake the floor and now with the new sommer direct driven door opener you don't feel the floor shaking any more.
                by HomeDepotCustomer
                  • Recommended Product
                  1 person found this helpful
                  Showing 1-30 of 44 reviews