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Customer Reviews for Drano Commercial Line 42 fl. oz. Max Gel Clog Remover

Internet #202390278

Model #694773

Store SKU #128371

  • Removes hair, soap scum buildup or other clogs from your drains
  • Corrosion-resistant additive for use with all types of pipes
  • Safe on PVC, metal pipes, garbage disposals, and septic systems

Customer Reviews

  • 3.7
    out of 2,014 reviews
  • 67% recommend this product
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Showing 1-30 of 2,014 reviews
I used the Drano clears total blockages red and didn't work.
I used this Drano Max Gel that advertised clears total blockages guaranteed and it did not work! Where do I go to get a refund?
by
Response from dranopwrFeb 19, 2024
Dealing with a clogged drain is never fun, and we're sorry to hear Drano® Max Gel Clog Remover didn't do the trick. Since you're still experiencing a slow-running or clogged drain after two applications, the clog may be further down the pipes than Drano® can reach. That said, we'd be happy to honor our guarantee. Give our experts a call at 1-800-558-5252, weekdays between 8 AM and 5 PM CT. Your reference number is 22275511. We hope to hear from you soon! - Brooklyn, SC Johnson Consumer Care
    Didn't do the job. Not even twice.
    Bought 80 ounces of this stuff, and both my tub and bathroom sink are still clogged. I used at least the recommended amount, left it in for the full half hour (both times), and nothing. What a waste of money!
    by
    Response from dranopwrJan 16, 2024
    Dealing with a clogged drain is never fun, and we're sorry to hear Drano® Max Gel Clog Remover didn't do the trick. If you're still experiencing a slow-running or clogged drain after two applications, the clog may be further down the pipes than Drano® can reach and we'd recommend contacting a plumber. All that said, we stand behind our products and want to help further. When you have a chance, reach us at 1-800-558-5252, Monday-Friday between 8 AM-5 PM CT. Your reference number is 22245763. Looking forward to your call! - Brooklyn, SC Johnson Consumer Care
      Nope never again
      Had a clogged kitchen sink. Went to the store and bought Drano Max gel. Follow the directions half a bottle at a time then try to rinse it down the drain, nothing. Use the second half of the bottle, waited again flushed the sink with hot water and still nothing. So I went and bought a second bottle. Again follow the directions twice. The only thing I have is a clogged sink that's now full of water instead of just slightly full of water. I'd like to find out how to get the guarantee back on these two bottles of Drano.
      by
      Response from dranopwrDec 29, 2023
      I'm so sorry to hear this was your experience. Typically, Drano® is very effective at removing clogs caused by hair, grease or soap scum. For tough clogs or those further down the drain, two applications may be needed. Your satisfaction means most to us, so we'd appreciate the chance to talk with you further to honor our guarantee. When you're free, please give us a call at 1-800-558-5252 (Monday through Friday 8 AM to 5 PM CT) and provide reference number 22226225. Looking forward to your call! - Brooklyn, SC Johnson Consumer Care
        Would not buy again
        We have a slow drain in our bathroom sink. I followed the instructions to the letter and there is no improvement. Waste of money.
        by
        Response from dranopwrDec 29, 2023
        Oh dear! We're sorry to hear your clog was not cleared. Drano® works great to power through buildup in your drains caused by hair, grease and gunk. However, if the clog is too far down Drano® may not be able to reach. If that's the case, we only suggest contacting a plumber after two applications. We stand behind our products and are happy to help you! If we can be of further assistance, give us a call at 1-800-558-5252 (M-F, 8 AM-5 PM CT) and provide your personalized reference number: 22226214. Hope to hear from you soon! - Brooklyn, SC Johnson Consumer Care
          I was hopeful but unfortunately....
          I have this clog situation in my bathtub. Standing water, layers of something that looks like black seaweed coming ip when I'd plunge. Just 'ick'. I tried everything - bleach, dish soap, vinegar and baking soda, hot water and it's still not going down clear like it should. So, my friend bought some Drano Max Gel ( Pro Strength) over and I used, as instructed. I used the whole bottle, 1/2 at a time, wait, then flush with hot water (2 times) and went to sleep over night. I wake up, go in the bathroom, nothing in the tub, run the hot water - backing up again. GOOD LORD! What is going on, here! It's so frustrating. I'm typing and looking at backed up water, right now. Drano, I was rooting for you! Any other suggestions? Anyone, please? Thank you! I don't want to say that I wouldn't recommend this to a friend because it might actually help them but it didn't help me. Also, Drano - This bottle says, in bold yellow block caps - 'CLEARS TOTAL BLOCKAGES OR IT'S FREE* HELP!!
          by
          Response from dranopwrDec 13, 2023
          Thanks for letting us know. We'd expect Drano® Max Gel to have worked out for you. Since this wasn't the case, we'd like to talk to you further. We'd be happy to honor our guarantee so please give us a call at 1-800-558-5252 (Monday through Friday 8 AM to 5 PM CT) and provide your reference number: 22217827. In the meantime, we recommend contacting a plumber as your clog may be further down the drain. Have a great day! - Brooklyn, SC Johnson Consumer Care
            I would not buy this product again
            Ive had standing water in my tub since yesterday. I went today and bought Drano Max Gel as it is intended for standing water. Ive done everything it said to do on the instructions twice and still no difference. Now I have double the water in my tub and can no longer use a pluger to try and fix it
            by
            Response from dranopwrOct 1, 2023
            We're sorry to hear your clog was not cleared. Typically, Drano® works great to power through buildup in your drains. However, if the clog is too far down Drano® may not be able to reach, and we'd suggest contacting a plumber. We'd like to hear more about your experience to best assist you. So we can, give us a call at 1-800-558-5252 (Monday-Friday, 8 AM-5 PM CT) and provide reference number: 22149036. Take care! - Brooklyn, SC Johnson Consumer Care
              It didn't work for me - Two bottles and nothing
              I used two bottles of 80 oz exactly as directed on my bathroom sink which has a slow drainage problem and it did nothing :-( Disaappointed 2*80 OZ bottles did not help the slow drainage. Calling my plumber.
              by
              Response from dranopwrSep 17, 2023
              We're sorry to hear your clog was not cleared. Drano® works great to power through buildup in your drains caused by hair, grease and gunk. However, if the clog is too far down Drano® may not be able to reach. If that's case, we only suggest using twice before contacting a plumber. We stand behind our products and are happy to help you! Give us a call at 1-800-558-5252 (M-F, 8 AM-5 PM CT) and provide your personalized reference number: 22137082. Hope to chat soon! - Brooklyn, SC Johnson Consumer Care
                2 bottles and nothing
                I was following instruccions and nothing
                by
                Response from dranopwrAug 27, 2023
                Oh dear! We're sorry to learn this didn't work to power through your clogged drain. Typically after two applications this works effectively to remove whatever gunk is causing the backup. Since this wasn't the case with your purchase, we want to make this right. When you can, give our team a ring at 1-800-558-5252 (M-F, 8 AM-5 PM CT) and mention this reference number: 22125549. Hope to chat soon! - Brooklyn, SC Johnson Consumer Care
                  Drano Max Gem
                  [This review was collected as part of a promotion.] I received product reimbursement in exchange for my honest review. Such a great product! It was really easy to use and did a great job of easily unclogging my drain on the first try. Not only is it effective against clogs, it also says it's safe on the pipes so you don't have to worry about the long term affects on using it. I will definitely be keeping this on hand for my drains.
                  by
                    • Recommended
                    Great Buy - Great Size!
                    [This review was collected as part of a promotion.] I received product reimbursement in exchange for my honest review. This is a great product I have used before with much success. Glad to see it come in a large size so it will last longer. Would buy again
                    by
                      • Recommended
                      It works well for my clogged sink and bathtub!
                      [This review was collected as part of a promotion.] I confirm I will receive product reimbursement in exchange for my honest review. This Drano Max worked better and helped me unclog my kitchen sink and bathtub. I followed the instructions and used a 1/5 bottle for my kitchen sink and waited for 30 minutes before flushing with the hot water. I used it twice today, and my sink improved with no more backup water. This new Max gel smells slightly, but it works wonderfully and saves me money.
                      by
                        • Recommended
                        I would definitely buy this again
                        [This review was collected as part of a promotion.] I received product reimbursement in exchange for my honest review. This product does what it ways it's supposed to do. It's not messy when you pour it in the tub and breaks down the clog in just a few minutes. Then backup I had wasn't bad, but it could tell the difference when I took a shower. No more wading in the water.
                        by
                          • Recommended
                          Nope
                          This product doesn't work at all. My issue is even worse...
                          by
                          Response from dranopwrApr 29, 2023
                          We'd expect this to clear tough clogs, especially after two applications so we're sorry to learn this wasn't your experience. We want to make this right so give us a ring at 1-800-558-5252, weekdays between 8 AM and 5 PM CT and provide your reference number: 22023616. We hope to chat soon! - Brooklyn, SC Johnson Consumer Care
                            Still waiting...over an hour
                            New kitchen drain installed 2 years ago. Drain started to slowly drain and eventually stopped flowing at all. Purchased Max Gel based on recommendation but it's not working. I could be a little more understanding if the pipes were 20 years old with years of build-up but this drain is fairly new
                            by
                            Response from dranopwrApr 29, 2023
                            Oh no! We're sorry to hear Drano® Max Gel did not clear your clog. If you haven't done two applications already, you could try our Drano® Kitchen Granules as this creates heat inside your drain to melt and dislodge greasy kitchen clogs. We'd love to chat more about this to help you find the best solution. When you have time, give us a call at 1-800-558-5252 (Monday through Friday 8 AM to 5 PM CT) and provide your personalized reference number: 22021984. We look forward to hearing from you! - Rachel, SC Johnson Consumer Care
                              What now?
                              I've always known "if you have a clog, try drano!" I'm renting and my landlord isn't the best at getting things done fast. With only 1 shower and the drain currently not draining at all, I thought I should give it a try. After the first 1/2 of the bottle, let it sit for 30 mins, and flushing with hot water, nothing - just more water in the tub. So I tried again, letting it sit for an hour this time and nothing. So now what?
                              by
                              Response from dranopwrApr 29, 2023
                              We're so sorry to hear this! Drano® Max Gel is specially formulated to pour right through standing water and clear clogs caused by the natural build-up of hair, soap scum and gunk. Since you used the full bottle, we suggest contacting a plumber as it sounds like the clog is too far down for Drano® to reach. We'd appreciate if you'd call and give us the chance to help. When you have a moment, we are here weekdays 8 AM to 5 PM CT at 1-800-558-5252. Please share the following reference number: 22021980 when connecting. We hope to hear from you soon! - Rachel, SC Johnson Consumer Care
                                I will never buy again
                                I followed instructions to pour 1/2 bottle in, wait 15-30 minutes. I set timer for 30 minutes. Turned hot water on, nothing. I waited several hours. Before going to bed, poured the rest down. Got up In morning water still in sink. I had a scheduled a maintenance to come unstop, they came and unstopped sink. I bought because it was guaranteed to work. Using a whole bottle didn't work.
                                by
                                Response from dranopwrApr 5, 2023
                                Dealing with a clogged drain is never fun, and we're sorry to hear Drano® Max Gel didn't do the trick. It sounds like your clog was too far down for Drano® to reach. Good call on contacting your plumber. We'd still like the opportunity to help as we stand behind our products. When you get a chance, give us a call at 1-800-558-5252 (weekdays 8 AM to 5 PM CT) and provide your reference number 22005721. We hope to hear from you soon, Pat! - Rachel, SC Johnson Consumer Care
                                  Did not work
                                  I have used the whole bottle in separate attempts following the directions to a T just on this one shower drain and it is still clogged.
                                  by
                                  Response from dranopwrMar 18, 2023
                                  We're so sorry to hear this! Drano® Max Gel is specially formulated to pour right through standing water and clear clogs caused by the natural build-up of hair, grease and soap scum. Since you used the full bottle, we suggest contacting a plumber as it sounds like the clog is too far down for Drano® to reach. We'd appreciate if you'd call and give us the chance to help. If you'd like, we are here weekdays 8 AM to 5 PM CT at 1-800-558-5252. Please share the following reference number: 020989320A when connecting. We hope to hear from you! - Rachel, SC Johnson Consumer Care
                                    Never again with this product
                                    Did not work used 2 bottles and not any movement at all
                                    by
                                    Response from dranopwrOct 20, 2022
                                    Mark, we're sorry to hear of your experience. Typically Drano® Max Gel clears tough clogs caused by hair, grease and soap scum. However, if the clog is too far down Drano® may not be able to reach it and we'd suggest contacting a plumber. We'd like to talk more about this to best assist. When you have a moment, please give us a call at 1-800-558-5252 (weekdays 8 AM to 5 PM CT) and provide reference number 020851319A. We hope to hear from you soon! - Rachel, SC Johnson Consumer Care
                                      Hasn't worked
                                      I've used 3 bottles on one drain and nothing has changed. The standing water is still there and won't drain at all...
                                      by
                                      Response from dranopwrJul 15, 2022
                                      I'm so sorry to hear Drano® Max Gel didn't perform as we'd expect. Drano® is typically very effective at clearing clogs caused by the natural build-up of hair, grease and gunk. So we can learn more about your experience to assist, please give us a call at 1-800-558-5252 (Monday through Friday 8 AM to 5PM CST) and provide this reference number: 020753240A. - Hanna, SC Johnson Consumer Care
                                        Awesome clog remover better than store brands!!!
                                        I received product reimbursement in exchange for my honest review. I just purchased this product yesterday and the reason I purchased I was having a problem with my bathroom sink and bath tub drain being slow. I used the product follow to the instructions and I got a result in a very shortly. Water does not accumulate in my sink and tub anymore. This is my honest review. I am writing this review because I am satisfied with the product. Highly recomendedn who have drian problem. Trusted brand. I als tried store brand which is cheaper than this brand after a couple weeks my drain being slow but this brand is other than any others.
                                        by
                                          • Recommended
                                          I would buy it again, but wish it had more "servings"
                                          I received product reimbursement in exchange for my honest review. It is a great product! It cleaned my drain and had a great outcome. I wish there were more "servings" per container. This item only is able to clean twice, which seems low in my opinion. Wish I could get more uses for the price.
                                          by
                                            • Recommended
                                            Amazing drain cleaner!!
                                            I received product reimbursement in exchange for my honest review... By far the best drano I have bought!! It was easy to use and cleared my drains immediately!
                                            by
                                              • Recommended
                                              Would definitely buy again
                                              The instructions on how to use the Drano are very simple and easy to follow. I poured the Drano in my kitchen sink to get the greasy buildup and food pieces out. I let it sit and then poured the hot water down the drain and I noticed the water went down a lot faster than before. I highly recommend this product for a quick and easy fix. The only thing I don't like is the chemical smell it gives off while it's sitting in the drain. Wish they had fresh scent fragrances. But I would definitely recommend to a friend! [I received product reimbursement in exchange for my honest review.]
                                              by
                                                • Recommended
                                                Good to do once a year so you never have plumbing issues
                                                I received product reimbursement in exchange for my honest review. I am please with the product as it worked very well and did not have a strong smell.
                                                by
                                                  • Recommended
                                                  No
                                                  I bought two gallons for a recent clog. I did not think it would take one whole gallon to not fix the problem.
                                                  by
                                                  Response from dranopwrApr 21, 2022
                                                  I'm sorry to hear about your experience with Drano® Max Gel. Typically, after two applications Drano® will clear hair, soap scum and grease from your drains. We recommend contacting a plumber after two uses as the clog could be too far down for Drano® to reach. We'd love the chance to further help - at your convenience, please give us a call at 1-800-558-5252 (weekdays 8 AM - 5 PM CT) and provide reference number 020576427A. - Rachel, SC Johnson Consumer Care
                                                    I do not recommend.
                                                    I followed the instructions on the bottle. Pour 1/2, wait 15-30 min. I waited 30 min. Pour hot water. I bought a 2nd bottle and poured it all. I let it sit for 30 min then pored hot water and nothing still. Bottle says clears total blockages Guarantees! Or it's Free, so how do I get reimbursed for my purchase.
                                                    by
                                                    Response from dranopwrApr 21, 2022
                                                    I'm so sorry to hear about your experience with Drano® Max Gel. Typically after two uses Drano® will clear tough clogs. As this isn't what we'd expect we would recommend contacting a plumber as the clog could be too far down for the Drano® to reach. We'd love the chance to further help, please give us a call at 1-800-558-5252 ( Monday - Friday 8 AM - 5 PM CT) and provide reference number 020543379A. - Rachel, SC Johnson Consumer Care
                                                      DID NOT WORK.
                                                      As instructed, poured half the container into my shower. Waited 30 minutes. Didn't clear drain. Waited for bath to slowly drain after 15 minutes and poured the other half of Draino Gel in. Waited another 30 minutes and did no result or improvement.
                                                      by
                                                        Clearly, this product does not work!
                                                        The directions on how to use this product are clear and easy enough to follow. However, the results are for from what was guaranteed. I use this product to address a clog kitchen sink the day before Thanksgiving. After two attempts as directed where I ultimately used the entire bottle, the sink remains clog as if nothing was done. It has been a complete waste of time, effort and money. This product did not work.
                                                        by
                                                          I wouldn't buy again
                                                          I used as directed and poured hot water after but my tub and sink still has a clogged drain.
                                                          by
                                                            My kitchen room drain is closed just veey little water...
                                                            My kitchen room drain is closed just veey little water moving I did try half of bottle, and stay 30 minutes. Open the valve, It change the color of water in pip , but no function to open the way. Then I used second half and wait 30 minutes open the valve , still way closed. I was not home one week. After one week I opened the valve, even it closed same before, but the black water come up in to the sink!!
                                                            by
                                                            Response from Drano_Product ExpertSep 24, 2021
                                                            I'm sorry to hear of your recent experience. Like you, we expect Drano® to be very effective at clearing clogs caused by natural build-up. Your feedback has been shared with the rest of our team. So we can help, please give us a call at 1-800-558-5252. We're available weekdays from 8 AM to 5 PM CT. Your reference number is 020467785A. – Skye, SC Johnson Consumer Care
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