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Customer Reviews for Dyna-Glo Premier 5-Burner Propane Gas Grill in Stainless Steel with Side Burner

Internet #309932141

Model #DGP552SSP-D

Store SKU #1004426756

  • Dyna-Glo gas outdoor BBQ grill with 769 sq. in. cooking space
  • 5 burner gas grill with 1 side burner totals 72,000 BTU
  • Propane grill with EquiHeat technology for even heat distribution

Customer Reviews

  • 4.2
    out of 153 reviews
  • 75% recommend this product
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Showing 1-30 of 153 reviews
This is a fine grill, but I am not sure where the "Premier" features are. One of the touted featu...
This is a fine grill, but I am not sure where the "Premier" features are. One of the touted features is porcelain coated cast iron cooking grates but I just don't see any trace of the coating. I assembled mine in about 2 hours with little trouble. Two of the tapped screw holes had defective threads and my doors did not line up well. Its sturdy and has good casters for moving around and two of them have locks. Only the doors and top cover are stainless steel. First light off went smooth. The spark ignitors worked well. The grill heated up to over 400F with one burner on at lowest setting. Has a nice full cover drip pan and grease catcher that are easy to remove for cleanup. I like the size and the side shelf surfaces. Side burner is a real plus.
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  • Recommended
1 found this review helpful
Heat is much too high even on the lowest setting. I like well-done, but not burned. If it were easier to return, I would. Everything else is fine: size, folding side shelves, quality; but the most important thing is how it cooks and right now I would say that's less than average.
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  • Verified Purchase
Grease tray rusted out
After 2 yrs of use the grease tray rotted out. Grease all over the tank. Also the burner tents are rotting along with the grill. Couldn't get factory parts, had to settle for a universal adjustable Grease tray. Same for the burner tents. The cabinet and burners are still in good shape. Why not make these parts all stainless steel? And yes it was always covered when not in use.
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Response from GHP Group Inc. SupportAug 13, 2024
Hello, Our customer service team is on standby to provide replacement part support for your grease tray. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group ghpgroupinc
    The grill seemed a bit flimsy at the start of assembly but once done it seems to be reasonably sturdy. Assembly instructions were clear and easy to follow but the estimated time is very optimistic esp. for a first timer. Clearing the gas line when installing the fire box was a bit tricky. The grill lit on the first try and has worked just fine thus far.
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    • Verified Purchase
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    • Verified Purchase
    Whomever you sent to put it together, was great. Made sure it worked, and was a friendly guy. Grill works well, have used it a few times.
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    • Verified Purchase
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    • Verified Purchase
    Fits well in my small patio. Easy to assemble. Works great!
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    • Verified Purchase
    This is the third Dyna-Glo grill I gave purchased. It was very easy to put together. I liked the folding side tables as a space saving feature on my patio. I also purchased the Dyna-Glo grill cover like I have in the past. It really fits perfectly and keeps my grill like new. Their grills are great and if I ever had a problem the customer service has been amazing! Based on the customer service I have received I will continue buying their products.
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    Love this grill. Easy to read assembly instructions. Had it for about a month. Easy start built into knobs. Heats up faster and hotter than the old 3 burner grill it replaced. I would recommend.
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    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    Buyer be Aware - Fire Hazard
    We have had this grill going 3 years. It has a grill plate and heat tents that collect grease. The grease builds up on the grill plate and doesn't drain, and thus becomes a fire hazard. I have had 2 grease fires with this grill. The second just today (04/24/2024). After the first fire, I replaced the grill plate and the heat tents. In addition, there are larger flames at both ends of the burners which can also contribute to issues. I
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      • Verified Purchase
      Everything is as expected with the grill. My only problem was that there really needed instructions on taking the parts out of the shipping box. It took the almost an hour to figure out how to do it without damaging any parts.
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      • Verified Purchase
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      • Verified Purchase
      Grease Pan Rusted Out Just After Warranty
      Grill performed well; however, 1 year and 4 months later, the grease pan completely rusted out. Catch pan attachment separated from the pan and spilled everywhere. Went to change the propane tank and was shocked. Called Customer Service and they said the stated warranty is 1 year per the owners manual. Now I am noticing corrosion evidence at several other bolt locations. Save your money for a Weber - my last grill was a Genesis B and is still working!
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      Response from GHP Group Inc. SupportSep 19, 2023
      Hello Jimk, thank you for taking the time to post your review on this grill. We take our customer satisfaction feedback earnestly to improve our products and services every day. We are on standby with replacement parts and share crucial care and maintenance procedures to ensure this grill and components last you! Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
        Not worth it
        In the 2 years that it did work, the temperature controls stopped working within in a year. The grill was either hot or cold and nothing in between. The entire under carriage of the grill shattered in less than 2 years of use.
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        Response from GHP Group Inc. SupportSep 6, 2023
        Hello Patrick , thank you for taking the time to post your review. on this grill. We are on standby with replacement parts and share crucial care and maintenance procedures to ensure this grill and components last you! Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
          Poor ignition system
          To ignite the burners you just turn on the gas and it fires the ignition just once for that burner. You have to try to peek down and see if the burner is actually lite. It usually takes a few times turning the gas off and back on to get one more spark to ignite the gas. Even the users guide says it may take up to 5 times turning the gas on and off for a burner to get it to ignite. Our old Dyna-Glo had a push button and I just turned on all the burners and held down the button to fire the igniter a few times and everything ignited. This new design really sucks in my opinion. I chose this model because it had fold down side shelves which I really like.
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          Response from GHP Group Inc. SupportJul 17, 2023
          Hello, thank you for reaching out. Our customer service team is on standby to provide troubleshooting support for this grills ignitors. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group ghpgroupinc
            1 found this review helpful
            Poor ignition system
            To ignite the burners you just turn on the gas and it fires the ignition just once for that burner. You have to try to peek down and see if the burner is actually lite. It usually takes a few times turning the gas off and back on to get one more spark to ignite the gas. Even the users guide says it may take up to 5 times turning the gas on and off for a burner to get it to ignite. Our old Dyna-Glo had a push button and I just turned on all the burners and held down the button to fire the igniter a few times and everything ignited. This new design really sucks in my opinion. I chose this model because it had fold down side shelves which I really like.
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            Response from GHP Group Inc. SupportJul 17, 2023
            Hello, thank you for reaching out. Our customer service team is on standby to provide replacement part support. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group ghpgroupinc
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              • Verified Purchase
              A very nice small grill
              A good choice for my wife and I. Took about 2-1/2 hours to assemble. Illustrations in instructions could be bigger. Really like the full size drip tray and detachable drip pan. Everything worked well the first time I used it: pork tenderloin, chicken and veggies. Expect to have many years of use.
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              • Verified Purchase
              • Recommended
              Heat shields
              After a few uses it appears that maybe because of metal differences or something that either the heat shields contract or the grill expands. The heat shield will drop directly onto the burner. And they never fit afterwards. This has happened to each of my 4 burner drip Shields.
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              Response from GHP Group Inc. SupportMay 24, 2023
              Hello Randy1965, We are sorry to hear about your experience with this grill, and we hope you will give us a chance to stand behind our product and make this right. We have alerted the team of the issue you faced with your firebox expanding, and they are eager to provide a solution for you. Please reach out by phone at 877-447-4768 or email here customerservice@ghpgroupinc.com . Thank you! - GHP Group ghpgroupinc
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                • Verified Purchase
                Total Junk -Do Not Purchase
                Bought June 23, 2022, and used it only a few times. The back portion of the firebox has warped so bad that the fire diverters and grill plates no longer sit correctly. Cannot use it. I noticed other reviews with the same issues and in the same time frames of only a month or two of use. Will do a follow-up review if company makes it right.
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                Response from GHP Group Inc. SupportAug 1, 2022
                Hello, We are sorry to hear about your experience, and we hope you will give us a chance to stand behind our product and make this right. We have alerted the team of the issues you faced, and they are eager to provide a solution for you. Please reach out by phone at 877-447-4768 or email here customerservice@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
                  1 found this review helpful
                  excellent steps with visual presentation
                  I love this app! Amazing quality for DIY instructional videos/ steps
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                    Dyna-Glo 2-burner
                    It's nice, I like it. A little time to put together. Shipped in one piece. 2 burner is quick to heat up and cook. Little propane usage while propane prices are high. I like how the clean up pans are designed.
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                    • Verified Purchase
                    Pretty well made, gets hot fast!...
                    Pretty well made, gets hot fast!
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                    • Verified Purchase
                    Showing 1-30 of 153 reviews

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                    Number Of Main Burners

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                    Grill/Smoker Features

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                    Burner Material

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                    Primary Burner BTU's

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                    Number of Side Burners

                    1

                    1

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