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Customer Reviews for Dyna-Glo Premier 5-Burner Propane Gas Grill in Stainless Steel with Side Burner

Internet #309932141

Model #DGP552SSP-D

Store SKU #1004426756

  • Dyna-Glo gas outdoor BBQ grill with 769 sq. in. cooking space
  • 5 burner gas grill with 1 side burner totals 72,000 BTU
  • Propane grill with EquiHeat technology for even heat distribution

Customer Reviews

  • 4.2
    out of 153 reviews
  • 75% recommend this product
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Showing 1-30 of 153 reviews
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
Good grill at a great price....
Good grill at a great price.
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  • Verified Purchase
Would not buy this! Rusted in 6 months!
Front door of grill rusted within 6 months. Contacted GHP group and was informed that rusting is not covered under their warranty. Very strange for a stainless steel product...........
by
Response from GHP Group Inc. SupportJun 1, 2022
We are sorry to hear about your experience, and we hope you will give us a chance to stand behind our product and make this right. We have alerted the team of the issues you faced, and they are eager to provide a solution for you. Please reach out by phone at 877-447-3391 or me directly email ericnicholson@ghpgroupinc.com. Thank you! - GHP Group ghpgroupinc
    Poorly made grill
    I bought this grill in Feb 20 after 20+ years of using a Weber. 1. The firebox warped. 2. Metal has continuously flaked off the grills. 3. 2 of 4 flavors bars have burned through. 4. The flame comes out over the sides of the flavor bars. 5. Cooking is very difficult because the burners are too close to the grills. I've burned a lot of food because of these things. I believe this is a result of poor design and quality. Never had this problem with Weber. I'll never buy another Dyna-Glo product!
    by
    Response from GHP Group Inc. SupportMay 31, 2022
    Hello Jack, We are sorry to hear about your experience, and we hope you will give us a chance to stand behind our product and make this right. We have alerted the team of the issues you faced, and they are eager to provide a solution for you. Please reach out by phone at 877-447-4768 or email here customerservice@ghpgroupinc.com . Thank you! - GHP Group ghpgroupinc
      by
      • Verified Purchase
      This is a GREAT grill! Heats up quickly and...
      This is a GREAT grill! Heats up quickly and cooks everything evenly. Really enjoy grilling on this grill!
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      • Verified Purchase
      Packaging and Instructions
      Packaging was very well accomplished and orderly. Instructions were outstanding. All items were well marked for identity, and the hardware uniquely identified on back of each type so identity could not be questioned or missed. At age 81, I was able to complete the assembly inside of 4/5 hours by myself...and didn't have to think too hard!
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        • Recommended
        Didnt last
        Worked for 2 years 8 months. Then 3 of 5 burners died. Would only heat to 350 degrees with remaining burners on high, Tried to replace 2 burners but they still woundn't work. Of course, the 2 year warranty had expired. I WOULDNOT but this again!!
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        Response from GHP Group Inc. SupportMar 28, 2022
        Hello , We’re terribly sorry to hear you are unsatisfied with our Barbeque grill. We offer a five year warranty on replacement burners. Our technical support/parts team would be happy to assist you with assessing and resolving the problem. Please just reach out by phone at 877-447-4768 or email here: http://www.ghpgroupinc.com/CTUS.html -GHP Group Customer Support ghpgroupinc
          Didnt last
          Worked for 2 years 8 months. Then 3 of 5 burners died. Would only heat to 350 degrees with remaining burners on high, Tried to replace 2 burners but they still woundn't work. Of course, the 2 year warranty had expired. I WOULDNOT but this again!!
          by
          Response from GHP Group Inc. SupportMar 28, 2022
          Hello, We’re terribly sorry to hear you are unsatisfied with our Barbeque grill. We offer a five year warranty on replacement burners. Our technical support/parts team would be happy to assist you with assessing and resolving the problem. Please just reach out by phone at 877-447-4768 or email here: http://www.customerservice@ghpgroupinc.com/CTUS.html Thank you -GHP Group ghpgroupinc
            by
              Love the Brand, had one previously. Great for small...
              Love the Brand, had one previously. Great for small family, or just two. Easy to put together, and a great price.
              by
              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
              by
              • Verified Purchase
              Relatively easy to assemble and has worked so far as expected.
              Relatively easy to assemble and has worked so far as expected.
              by
              • Verified Purchase
              • Recommended
              This Grill is just right two burners don't always distribute the heat the way it needs to. The ex...
              This Grill is just right two burners don't always distribute the heat the way it needs to. The extra burner fills that gap. Also love the fact that the tank is hidden. Easy to put together, enjoyable project. Perfect grill for Newlyweds or small family.
              by
              • Verified Purchase
              • Recommended
              I particularly liked the folding side tables and the locking wheels. So great to move around when...
              I particularly liked the folding side tables and the locking wheels. So great to move around when needed.
              by
              • Verified Purchase
              • Recommended
              Really like the look of this grill and putting it...
              Really like the look of this grill and putting it together wasn’t that bad at all. Unfortunately it doesn’t have the flame for searing. Disappointed. Have to turn on all three burners on high and keep the lid closed to come close to any kind of grill marks on my steak (even though the temp gauge read 500 deg). A friend of mine got a different type of DynaGlo with a special “searing” burner. Now I know why. One other notable concern is the part of the burner tube right at the front of the grill. It has more holes in it which gives more flame right in that area. It’s right where the ignition filament is which glows bright orange while in use. I called DynaGlo and they said this is normal, but I can’t see that ignition filament lasting very long like that. I needed a new grill and this one will suffice, but wanted a little more from it.
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              • Verified Purchase
              Looks nice, heats well but there’s barely enough metal In the body to keep itself square. The big...
              Looks nice, heats well but there’s barely enough metal In the body to keep itself square. The biggest issue is the bottom door mounting point that sits on top of a trim piece that mounts with two screws that act like a pivot point for the trim piece. When the door is opened it’s weight causes the trim to pivot letting the door sag and thus doesn’t close without lifting up the door and slamming the door. I fixed this by adhering the trim piece to the frame with epoxy.
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              • Verified Purchase
              The grill is great! I have recommended the Dyna-Glo grill...
              The grill is great! I have recommended the Dyna-Glo grill and Home Depot for purchase to friends & family. Was an ease to assemble out of the box to grilling in less than an hour.
              by
              • Verified Purchase
              Nice medium size grill. Happy with it so....
              Nice medium size grill. Happy with it so.
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              • Verified Purchase
              It took longer to assemble than the instructions indicated, but...
              It took longer to assemble than the instructions indicated, but it wasn't too bad. Cooked my first meal last weekend and it was great. So far I am pleased with the purchase.
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              • Verified Purchase
              Eas to assemble one hour...
              Eas to assemble one hour
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              • Verified Purchase
              Rating provided by a verified purchaser...
              Rating provided by a verified purchaser
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              • Verified Purchase
              by
              • Verified Purchase
              Bought this last year
              It’s rusting already. Otherwise it performs well. The cover and thermometer are fairly worthless, thermometer broke and it still get wet even with the cover on, which fits too tightly anyway. It really gets nice and hot though.
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                I love my new grill! Very sturdy and assembly...
                I love my new grill! Very sturdy and assembly was pretty easy. I love the feature of being able to easily remove the bottom tray for cleaning!
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                • Verified Purchase
                Received package, it did not take my grown son very...
                Received package, it did not take my grown son very long to put it together. Everything worked fine, had a wonderful grilled dinner! Very good buy, Home Depot kept me updated on where my grill was & when to expect it. I would do this again!!
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                • Verified Purchase
                Overall a nice BBQ. Assembles easily, and does the job....
                Overall a nice BBQ. Assembles easily, and does the job. Looks nice on the patio with or without the DynaGlo cover. Came on time, nicely packaged, and took me about two hours to put together by myself. I’ve used it oh maybe 8 times since receiving it about four weeks ago and I haven’t been disappointed.
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                • Verified Purchase
                Easy to assemble and great size for us. Thermostat was...
                Easy to assemble and great size for us. Thermostat was working free replacement came quickly.
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                • Verified Purchase
                Showing 1-30 of 153 reviews

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                Number Of Main Burners

                5 Burners

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                4 Burners

                Grill/Smoker Features

                Enclosed Cabinet, Grease Pan, Heat Thermometer, Side Burner, Warming Rack

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                Burner Material

                Stainless Steel

                Stainless Steel

                Stainless Steel

                Stainless Steel

                Primary Burner BTU's

                60000

                60000

                60000

                40, 000

                Number of Side Burners

                1

                1

                1

                1