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Customer Reviews for Dyna-Glo Signature Heavy-Duty Vertical Offset Charcoal Smoker and Grill in Black

Internet #301737757

Model #DGSS1382VCS-D

Store SKU #1002445173

  • Vertical Offset Charcoal Smoker
  • Vertical offset smoker with 1,382 sq. in. total cooking area
  • Smoker includes 5 chrome plated cooking grates and sausage hooks

Customer Reviews

  • 4.5
    out of 298 reviews
  • 91% recommend this product
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Showing 1-30 of 298 reviews
MAJOR RUSTING at 1ST YEAR
Trust what I say. This product has major rusting issues and they know it..they state it in their warranty ( paint warranted for 90 days, then states rust may start after repeated use) and they know that the metal used for this grill is extremely cheap. The charcoal wood chip tray is covered for 90 days, only. I kept my grill covered from the begining. That charcoal wood chip tray is a fire hazard. I called customer service just to be spoken to by a girl with broken English. Told me I should've checked the warranty before I purchased their product. WOW. I'm providing that warranty so that you can review it before making the mistake I made. Buy a (WEBER) they stand by their product for 10 years
by
Response from GHP Group Inc. SupportSep 29, 2023
Hello John, we are sorry to hear about your experience with this smoker, and we hope you will give us a chance to stand behind our product and make this right. We have alerted the team of the issues you faced, and they are eager to provide a solution for you. Please reach out by phone at 877-447-4768 or email here customerservice@ghpgroupinc.com . Thank you! - GHP Group ghpgroupinc
    • Recommended
    Inside Coating Cracks and Peels
    I only used this smoker twice. The first cook off and then a single attempt at smoking meat. I didn't see any issues after the initial cook off. Days later I tried smoking meat. After only 2 hours at 175°, I noticed a yellow-like plume coming from the smoker. Upon opening the door, I noticed a majority of interior coating was cracked and peeling, exposing the stainless steel beneath. This is NOT creosote or soot. Unfortunately, it was a waste of almost $200 of meat.
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      Dyna Glo signature series
      Should come with a seal around all of the doors. The airflow is a problem. I have to use a fan to force air in. I suppose its because the vent is so close to the ground.
      by
      • Verified Purchase
      • Recommended
      Great Smoker
      Not sure why people aren’t having any success with this smoker. I’ve done hot and cold smoke with it and it works great. I use an Amaz-N Products pellet tray for cold smoking and a mixture of charcoal and apple wood chunks for hot smoking. I place the charcoal in a “snake” pattern so it burns consistent and evenly throughout the smoking process. I was able to maintain 225 deg this way.
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        • Recommended
        Limited use of this smoker so far has been great! I did buy some gasketing (Oklahoma Joe's) and w...
        Limited use of this smoker so far has been great! I did buy some gasketing (Oklahoma Joe's) and wood stove sealant to tighten up any air gaps (from the inside, I applied sealant to all seems/gaps). Temp has been easy to control, and minimal air leaks means it holds the heat longer, and I found also requires less smoke (less adding of wood to the charcoal) to get the same great flavor. I would highly recommend!
        by
        • Verified Purchase
        • Recommended
        6 found this review helpful
        Putting it together was much more of a chore than I thought, , It is heavy as I had just had back...
        Putting it together was much more of a chore than I thought, , It is heavy as I had just had back surgery . Had to wait two months for assembly. Also it works pretty well but they put the Dyna Glo door badge on upside down which is the first thing everyone sees when at a grill out . Embarrassing to say the least Poor QA in the production The smoker is pretty good overall Holds heat pretty well for hours Decent sealing around openings Temp Gauge seems pretty close Did I mention Dyna Glo door badge on upside down which is the first thing everyone sees when at a grill out . They should at least give a free Cover for the smoker so everyone doenst see it first thing
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          1 found this review helpful
          Easy to assemble. Holds temp great unless it gets rained on. You'll need to use RTV and smoker ga...
          Easy to assemble. Holds temp great unless it gets rained on. You'll need to use RTV and smoker gaskets to seal it up, but it is worth it.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          The shipment and arrival was very quick. The grill/smoker is beautiful. My husband loves it and h...
          The shipment and arrival was very quick. The grill/smoker is beautiful. My husband loves it and has been cooking on it since he received it about 3 weeks ago. Love it!!!
          by
          • Verified Purchase
          • Recommended
          Product was received and as expected. Assembly was fairly easy and was up and running in no time....
          Product was received and as expected. Assembly was fairly easy and was up and running in no time. 1st run to season smoker went well with only a few leaks noticed but smoker still maintained an even temp. Got some sealer and sealed up the cracks and such and it works great, heats up quick and does a fantastic job. I only gave it 4 out of 5 as it needs to stand the test of time for durability, but so far I love it!
          by
          • Verified Purchase
          • Recommended
          Few Modifications - Awesome Smoker
          I'm very impressed with this smoker. Easy to assemble, great construction. First cook was successful. After some additional research, I found that there is some temperature fluctuation in the smoking chamber. To combat this, I purchased some lava lock silicone and gasket and installed around the door opening to seal in the smoke that was escaping from the gaps between the unit and main door. I also purchased a charcoal basket which fits perfectly in the firebox. This charcoal basket makes it easy for long duration cooks where I don't have to keep adding fuel. Nothing against the smoker for either of these points, just need to add a few mods to make the overall experience awesome. Great product!
          by
            • Recommended
            5 found this review helpful
            After reading previous reviews from multiple sites, I can say that I was fortunate to have my smo...
            After reading previous reviews from multiple sites, I can say that I was fortunate to have my smoker delivered without any dents or scratches. All the pieces and screws were there too. I did have to turn the shipping box upside and feel around inside the smoker itself to grab a few misplaced nuts and one bolt. I put it to the ultimate test for it's first run- I smoked a whole turkey in the rain! I burned through all my wood and lump coal, but it did finish cooking on time. For people new to offset smokers, I recommend a tutorial before using it. It will help you get the most out of it. Awesome smoker overall!
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            • Verified Purchase
            • Recommended
            It is a very good smoker.with few flaws ,the unit had a small dent in it but was easy to fix..as ...
            It is a very good smoker.with few flaws ,the unit had a small dent in it but was easy to fix..as for smokeing, it is excellent
            by
            • Verified Purchase
            • Recommended
            Smoker holds a steady temp with very little adjustments. Plenty of cooking space. Seems to be bui...
            Smoker holds a steady temp with very little adjustments. Plenty of cooking space. Seems to be build very well.
            by
            • Verified Purchase
            • Recommended
            4 found this review helpful
            Amazing
            Very good smoker indeed! Quality build and good for BBQing and smoking.
            by
            • Verified Purchase
            • Recommended
            I like the heavy duty construction of this smoker which helps it maintain temperature even when i...
            I like the heavy duty construction of this smoker which helps it maintain temperature even when it was cold outside. I also love the capacity of this smoker.
            by
            • Verified Purchase
            • Recommended
            2 found this review helpful
            easy to set up easy to use
            easy to set up easy to use
            by
            • Verified Purchase
            • Recommended
            Had to order three units – the first two came in damaged (smoker body crushed on the bottom beyon...
            Had to order three units – the first two came in damaged (smoker body crushed on the bottom beyond repair - would give 5 stars if not for this). The third came in with a 15” long scratch on the side (carton was pierced, nail from a skid ?). HD gave me a free can of paint to fix. They were all shipped UPS, and the packaging should have been better to survive the shipping. The preinstalled bolts and one door latch bolt were found in the bottom of the smoker body – not tightened correctly? Two of preassembled bolts were missing, replace with my own M6 bolts. I did call the manufacturer with my concerns, and was told every smoker goes out in perfect condition and they are not responsible for UPS. I sealed the fire box coupling since they were large gaps – no loss of smoke now. Overall the smoker has very little smoke loss, none with the smoke stack open most of the way. The smoker holds the heat very well. The built-in thermometer was 5 degrees below my digital thermometer – not bad when considering the margin of error for both thermometers. The smoker was easy to assemble by myself. Overall, I am very pleased with my third smoker.
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              • Recommended
              9 found this review helpful
              My first cookout using this smoker a few days after delivery was a great success and I expect thi...
              My first cookout using this smoker a few days after delivery was a great success and I expect things to only get better as I experiment & decide on the best fuel, temperature settings, etc. Value for money was unbeatable - I didn't even bother to claim for the scratched smoker lid since ultimately it lends 'character' and doesn't affect function. Putting the smoker together certainly wasn't difficult and I was pleased that it met or exceeded my expectations since I had only seen it online previously and had nothing to judge it against.
              by
              • Verified Purchase
              • Recommended
              4 found this review helpful
              Overall Good smoker
              Ordered smoker, was delivered within a week as promised. After inspecting all parts, noticed the rear access door was bent and does not close. I contacted the manufacturer and they said they would ship me a new rear door. They confirmed my address, however this was in November. It is now January and still no door. I started to use the smoker as is, even with a bent rear access door the smoker performance is excellent. I wish they would make a cover for it.
              by
              • Verified Purchase
              • Recommended
              Awesome Smoker and Grill
              I'm very impressed with my new Dyne-Glo heavy duty offset charcoal vertical smoker and grill. It is sturdy and made well with metal wheels and tubular legs. I really like the easy to read thermometer with clear temperature ranges for smoking, barbecuing and grilling. The firebox slides out easily to load the charcoal. It comes with a ring of sausage hooks and five nice size smoking/cooking grates. I'd definitely recommend this smoker for it's quality and functionality, as well as its appearance.
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              • Recommended
              7 found this review helpful
              A Fantastic Vertical Offset Smoker!!!
              This Signature Series Heavy-Duty Vertical Offset Charcoal Smoker Combo Grill is really nice!!! It’s extremely well made, and uses quality, heavy gauge materials. It’s not ¼” thick steel, but the material is thicker than the average charcoal grill. It’s quite substantial, and all the doors, the firebox and the smoker box feel very solid. No hollow tinny sound when you close a door. I think that this smoker will last a long-long time. The shipping weight was 139 pounds, but the assembled smoker is well balanced and the handle and wheels are positioned properly, allowing you to roll the unit with relative ease. The instructions tell you more than once to have assistance when assembling this unit due to the weight of the components, but using a dolly and some “very careful” maneuvering I successfully assembled the smoker alone. It says assembly will take about 30 minutes, but it took me about 2 hours to get it done. The design of the smoker is well thought out, and the components are well made and fit together perfectly. I like the fact that in some cases, there are threaded nuts permanently mounted in just the right places so you don’t need 6 arms to hold everything while you wrangle nuts and bolts. Where there are nuts and screws, everything is easily reached. A regular #2 Phillips screwdriver worked for all but two of the fastener heads, and an adjustable wrench would work just fine, though I used 3 metric wrenches (10mm, 14mm & 19mm) plus a 19mm socket/ratchet to get it all together. The bottom two screws for connecting the firebox to the smoker body required me to use an “angled” stubby Philips head screwdriver, as there just wasn’t room for a regular screwdriver, or even a straight stubby screwdriver to reach the fastener heads at the correct angle. There are 5 stainless removable cooking grates in the smoker box, with permanently installed hooks up in the top to hang meat or sausage from, as well as a side by side cooking grate set up that fits in the firebox that allows you to grill in addition to smoke. This really is a nice set up! I coated the inside of the firebox and smoker with high heat cooking spray as per the instructions, and ran a complete cooking cycle with no meat to “season” the smoker unit. Then I cooked an 11 pound Boston Butt to 160 degrees internal temp. I used digital thermometers to measure the smoker box temperature as well as the internal meat temperature, and learned that the “Professional Series” temperature gauge installed in the smoker box door is surprisingly accurate, staying within a degree or two of the digital thermometer all through the scale. There’s a small access door on the back of the smoker box, which allowed me to easily use my digital thermometers, wires and temperature probes. Very small air flow adjustments on the firebox vent and the smoke stack cover allowed me extremely precise control over the temperature. This smoker is “very” responsive to your airflow inputs, and it’s predictable and easy to control the temperature. I do question the cooking temperature ranges that are indicated on the installed thermometer, however. The Smoking Range is indicated at 140-200 degrees, and I have always been told that the ideal smoking temp is 225 degrees. I decided to cook at the top of the indicated “Smoking” range at 200 degrees, and I hit 160 internal temp on the Boston Butt at 11 hours and 30 minutes. I planned for about an 8 hour cook as I’m used to cooking at 225, and “Oops”… I wasn’t prepared for that extra 3-1/2 hours. So if you’re following the installed thermometer cooking ranges, be prepared for the extra time. The installed drip pan is a little small, and needed emptied frequently at times so I added a larger one under it. And, be aware the smoker unit marks its spot a little as well, so if you’re worried about stains take precautions. I used a combination of charcoal, wood smoking chunks and chips, and even some seasoned & split oak logs in the firebox. No issues whatsoever!! It just cooks, and doesn’t care what you feed it. I give this smoker 5 well deserved stars!!! It looks great! Its quality is great! And, it cooks great! I’m extremely pleased with this smoker and give it my highest recommendation!!!
              by
              • Recommended
              18 found this review helpful
              Love this Smoker/Grill Combo
              This Signature Series Heavy-Duty Vertical Offset Charcoal Smoker combo Grill is extremely well constructed of heavy guage materials. Overall weight is about 125 pounds. I put this smoker together alone which is not recommended per the instruction manual due to it being heavy. It did take a little longer to assemble than was stated but I had no problems with anything. Everything fit together perfectly. And no extra or missing pieces of any kind. I love the design and space in the upright smoker. The 5 racks are stainless and heavy duty. The smoker even has hooks up at the top to securely hang meat from during the smoking process. This unit also has a charcoal grill so it is an all in one fantastic unit. Being a Signature Series unit it has a serial number. Mine in the 500's. Everything about this unit is quality. They got it perfectly right and I am proud to use and display this smoker in my yard.My little Brickman that this unit is replacing is no match for the quality of this Signature Series Smoker/grill. Three times the space in the smoker barrel and has a grill too. Anyone that enjoys backyard barbeque and smoking your own meats. I recommend this unit for its quality. Two thumbs up.
              by
              • Recommended
              9 found this review helpful
              Cooks great! Hard to Get Parts
              Had a horizontal smoker that meat would never get really tender. I get fall off the bone ribs and pork butt that is so tender it falls apart as I'm taking it out of the smoker. The only bad thing I have to say is that the charcoal grate is thin and after a year it is totally destroyed from having the charcoal heat the metal. Have tried ordering replacement, but waited 2.5 months on backorder, was issued a refund with promise of part still coming, has not arrived. Can't effectively use smoker without the grate.
              by
                I can’t wait to use it...
                I can’t wait to use it
                by
                • Verified Purchase
                Rating provided by a verified purchaser...
                Rating provided by a verified purchaser
                by
                • Verified Purchase
                by
                • Verified Purchase
                by
                • Verified Purchase
                By far the best smoker I have ever owned. The...
                By far the best smoker I have ever owned. The latches on the side can be adjusted to make sure the door is completely closed tight. It is easy to control the temperature by adjusting the vents, and adding coal. Love the pull-out tray that holds the ashes, and makes this so easy to clean.
                by
                • Verified Purchase
                I enjoyed using it BUT............ i thank it would be...
                I enjoyed using it BUT............ i thank it would be much better with retrackable racks maybe some you can slide in and out. Rather complicated throught the heat and smoke to flip the meat over
                by
                • Verified Purchase
                Love this offset smoker, works great!...
                Love this offset smoker, works great!
                by
                • Verified Purchase
                Showing 1-30 of 298 reviews

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