Customer Reviews for Dyson Pure Cool, Air Purifier + Fan with HEPA filter, TP01

Hello there, this is Kelly with Dyson. I am sorry to read your review and learn how disappointed you are in your Dyson Pure Cool air purifier and fan. Dyson Pure Cool features a HEPA filter to remove 99.97% of allergens and pollutants as small as 0.3 microns, including pollen, dust, mold spores, bacteria and pet dander. The second layer in the filter contains activated carbon to capture household odors and volatile organic compounds like paint fumes. The machine also features a sleep timer, oscillation and 10 air speed settings. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.  We would value the opportunity to learn more about your experience to provide you with support and have this looked into further. Please consider emailing us directly at askdysonUS@dyson.com. We are look forward to hearing from you. Best wishes, Kelly

Hello TJZ, this is Kelly with Dyson. We're sorry to hear that your brand-new TP01 Pure Cool had a large crack in the unit. That's definitely unusual to hear and I'm sure created a frustrating experience for you. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.

Best wishes,
Kelly
Dyson Customer Support