Thank you for purchasing our EMCO 300 Series Storm Door. We are sorry to learn about the issues on the door. The advertised timeframe of 2-Hour Easy Install is tested and is based on time-study conducted from different people and skill set. Some outside factors can affect the success of the installation. If you still need assistance, please contact our Solution Center at 855-337-8822 from Mondays - Sundays. Please have the serial number of your door ready when you call. It is located anywhere on the hinge part, in a white or silver sticker. - Irene