We're sorry to read about your disappointment with Earthgro By Scotts Black Mulch and appreciate your feedback.
This is not the quality of product we intend to produce. Every effort is made to screen out debris, including larger or otherwise improper pieces of wood. It is possible that the screens were damaged and not noticed, allowing some debris into the bagged product.
One factor that can cause the color to fade prematurely is rain, especially around the time the mulch is spread. For best results, the mulch should be applied when rain is not expected for 24-48 hours and you should not water the area for 24 hours after applying to allow the mulch to fully dry, which helps to set the colorant.
We want you to be confident in our products. For this reason, we offer a product guarantee to our consumers. At your earliest convenience, please reach out to us at 877-220-3089 if we can further assist.