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Customer Reviews for Everbilt 1 HP Submersible 2-Wire Motor 10 GPM Deep Well Potable Water Pump

Internet #205618068

Model #EFSUB10-122HD

Store SKU #1001092483

  • Deep well pump provides 600 GPH of drinking water from 175'-250'
  • Stainless steel construction for enhanced corrosion resistance
  • Pro grade motor, 230V, 2 power wires plus a ground wire

Customer Reviews

  • 4.5
    out of 91 reviews
  • 88% recommend this product
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Showing 1-30 of 91 reviews
What you need to know when you replace or install a new Deep Well Potable Water Pump Model # EFSU...
What you need to know when you replace or install a new Deep Well Potable Water Pump Model # EFSUB5-123HD Internet #205617958 Store SKU #1001092255 Everbilt 1/2 HP Submersible 3-Wire Motor 10 GPM Deep Well Potable Water Pump Our well is around 100 feet deep. Due to age and other conditions at the bottom of the well, we needed to replace our existing pump. We decided that now was the time to determine if we wanted to go back with the same size and type of pump or whether we wanted to upgrade to higher capacity. When you pull your pump, you will see the size and type of pump on a metal plate on the side of the pump. This will help you determine what you need. You have to know the diameter of the well casing. Ours was 4 inches. Our water line coming out of the pump is 1” the same as on the new pump. We chose the same size pump we had but went from 2 wire (2 wires plus ground) to 3 wires (3 wires plus ground). It cost less to buy but requires the purchase of a control box. See the Pros and Cons below. Pulling the pipe out of the well is the hardest part and where you have to be careful so you don't drop the pump and pipe back into the well. We also took the opportunity to pump out the sand and debris in the bottom of the well. You can hire to have it done or you can build an air pump with parts from Home Depot. Everbilt has 3 size pumps (1/2 HP, 3/4 HP, 1 HP) each come in either 2 or 3 wire See photos for information on the box and pump housing. The advantage and disadvantage of 2 wire vs 3 wire submersible pumps. 2 Wire 3 Wire Higher purchase price Lower purchase price Only requires 2 wires to power pump Requires 3 wires to power pump Does not require a control box Requires purchase of a control box If any electronics fail, must pull pump If electronics fail, replace control box If pump fails, must pull pump If pump fails, must pull pump FACTS you need to know Designed to pump potable water from wells from 60 to 125 ft. deep Pumps 10 GPM in a range of 9 to 11 GPM depending on depth Includes 1/2 HP submersible water cooled motor Built with stainless steel and thermoplastic components for long life 3 year warranty Deep well pump provides 600 GPH of drinking water from 60'-100' Provides plenty of potable water for typical single family homes Pro grade motor, 230V, 3 power wires plus a ground wire
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  • Recommended
2 found this review helpful
Even though I found the controller to be my problem in this case and returned the pump, I've inst...
Even though I found the controller to be my problem in this case and returned the pump, I've installed this pump in other wells I own and have been impressed with the quality of the pump. I had looked at others before buying this one and was surprised at the flimsy material and obvious poor quality and design. I have several homes on wells and have installed this pump in two of them and am very happy with them. I don't need the waste of time and money that would come with installing an inferior pump and will go with this pump when I need another.
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  • Verified Purchase
  • Recommended
1 found this review helpful
Has strength and relaibility
Having to replace our 3 year old well pump due to it getting `whacked` from a lightning strike which melted the motor, I opted for this ¾ HP pump rather than the half HP I was using for two main reasons. First it is a much heavier pump that requires sliding down the well rather than a surface pump plus the extra HP as my well is just on the borderline of the max depth at 140 feet. The wiring was no trouble at all and the guideline enclosed is both useful and precise. My cabin retreat on Northern Vermont is completely off the grid. The generator I use to power it up has a potential of 5500 W (240V) and easily draws the water up from the well and sends it the 350 feet up an incline of 40 +feet elevation to my bladder tank which is on legs standing at another 35 feet off the ground. So that is over 200 feet in elevation it effortlessly pumps filling the 400 gallon tank in about half an hour from empty. I start the pump on average 3 times a week in the summer months. (For those that are curious with running costs, I use less than 4 gallons of gas in any one year of use) This pump is made using stainless steel construction with thermoplastic components for an extended life which adds to the pleasing look, feel and strength of the unit and along with the 3 year warranty (which I assume excludes lighting strikes…darn it) gives confidence in the manufacturer assurance of both quality and design.
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Response from Everbilt Customer ServiceAug 4, 2016
Thank you. We are glad you are enjoying your pump purchase.

Regards,
  • Recommended
23 found this review helpful
Working well in 170' well
Very solidly built. Seems like much better quality than the existing one that broke. The stainless outer wall is thick and heavy The wiring is simple. If you already have a pump you will find the installation obvious, but if not leave it to the pump driller since you need to add a box as well. Certainly getting 600 gallons per hour, probably more in fact, based on the decrease in time to water the fields with this pump.
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Response from Everbilt Customer ServiceMar 27, 2019
Great to hear! - Everbilt Customer Service
  • Recommended
Storm hit us tough, needed a pump quickly to dodge freezing our water supply, and Home depot helped out tremendously. Mail dropped the ball but at the same time, the mail failing me isn't Home depots fault. Thank you Home Depot for having a "well"-built affordable product! w/ a three year warranty!
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  • Verified Purchase
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  • Verified Purchase
Took too long to get to the store for pickup.
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Response from Everbilt Customer ServiceOct 20, 2023
Gary,
Thank you for your review. We apologize that the store did not have this unit in stock. Typically, once we receive the order, it takes about 1-2 business days to ship to the location depending on when the order was received.
Regards,
Everbilt Customer Service
  • Verified Purchase
by
  • Verified Purchase
It is in the well & working. Easy install & so far so good. Would buy again
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  • Verified Purchase
1 found this review helpful
Junk absolutely junk
Junk it did not last a year and Home Depot will not honor the 3 year warranty after 90 days you have to go to the manufacturer and get the run around and fight with them and still end up with a $500 boat anchor do not buy this piece of crap you have been warned I personally will never purchase another thing from Home Depot
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Response from Everbilt Customer ServiceJun 16, 2023
Dahlonegaga
We are sorry you had an issue with the pump. We will certainly warranty the product. As the manufacturer we are an RTV vendor which means that if the product is under warranty, the store should replace your product. I'm not sure of all of the details, but please contact us directly and ask to speak to the VP of sales and we will rectify the situation.
Regards
Everbilt Customer Service
    water well pump
    Pump is less than a year old and stoped working ? Whats up with that
    by
      • Recommended
      Submersible pump
      1 HP Everbilt works like a charm
      by
      • Verified Purchase
      The pump seems fine so far but I’m not satisfied...
      The pump seems fine so far but I’m not satisfied with the return process. I purchased this pump to replace another Everbilt pump that was only 1 1/2 years old. I went to Home Depot to inquire about the return process. I was told that I would have to contact Everbilt because the pump was over a year old. The pump has a 3 year manufacturer’s warranty. (Everbilt is a HD trademarked company). I called Everbilt and they provided me with a “RGA #” and instructed me to go back to Home Depot and provide them with the return #. HD does not offer the 1 HP pump in store, on line only. So I ordered same. Once it arrived, I pulled the old pump out and installed the new one. I took the old pump to Home Depot and provided a photo of my receipt from the original pump purchase. They scanned it and said it didn’t show up in their system because it was over a year old. I informed them of what Everbilt told me and provided the return # (RGA #). They said that # was a receiving # but it didn’t mean anything as far as returning an item. Ultimately, they issued me a store credit which can only be used by me because using the credit requires me to scan my license for each purchase. I rarely need to purchase anything from HD so now I’m stuck with a nearly $500 credit that I’m not sure I‘ll ever use. I had a photo of my original receipt ( I take pictures because the receipts are printed on thermal paper and fades quickly), and contacted/followed the manufacturer’s return process yet still didn’t get refunded. Everbilt is a HD trademarked company. I feel like they’ve taken my money and won’t give it back. Side note, the Everbilt and HD store employees I spoke with were polite and friendly and were just doing what they thought was allowed but I’m not happy with the process or result.
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      Response from Everbilt Customer ServiceMay 16, 2023
      Kevin L
      We are sorry to hear of the issue with the return. As the manufacturer we try to make it easy for the customer in situations like this. Our sincere apologies.
      Regards,
      Everbilt Customer Service
      • Verified Purchase
      Works well. It’s powerful...
      Works well. It’s powerful
      by
      • Verified Purchase
      by
      • Verified Purchase
      So far so good.
      Works as promised. Easy to swap out. Ive never used this brand before. It has good reviews. We'll see how long it lasts. Only time will tell.
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      Response from Everbilt Customer ServiceJan 24, 2023
      A Feldman, thank you for your review. We are so glad that you are happy with your pump. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
      • Verified Purchase
      • Recommended
      working well after 2-1/2 years
      My well pump is only down 45' but this pump has worked great so far and not only provides water to my home but also used for frequent lawn watering in Florida. My water is not great and is corrosive to silverware but the pump is holding up. I installed with new wire and used heat shrink over the splices so I expect more good years of service.
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      Response from Everbilt Customer ServiceJan 17, 2023
      hogroamer, thank you for your review. We are so glad that you are happy with your pump and it is working well to provide water to your home. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
        • Recommended
        1 found this review helpful
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
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        Response from Everbilt Customer ServiceSep 8, 2022
        Thank you for your review. We are so glad that you are happy with your pump. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
        • Verified Purchase
        by
        • Verified Purchase
        Great pump andI used my military discount only problem was...
        Great pump andI used my military discount only problem was FedEx lost the pump but finally got here
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        Response from Everbilt Customer ServiceAug 5, 2022
        JOHN, thank you for your review. We are so glad the pump is working well for you. We are sorry to hear that you had issues receiving your pump. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
        • Verified Purchase
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        • Verified Purchase
        We did not install yet it is back up for...
        We did not install yet it is back up for the next time we need a pump
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        Response from Everbilt Customer ServiceMay 20, 2022
        Thank you for your review. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
        • Verified Purchase
        by
        • Verified Purchase
        Love it and easy to assemble according to the instruction...
        Love it and easy to assemble according to the instruction work like new as box was opened
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        Response from Everbilt Customer ServiceMay 5, 2022
        JonAreCaoSeo, thank you for your review. We are happy that you are satisfied with your pump and it was easy to assemble. If you have any questions or concerns, please feel free to contact our customer service at 844-883-1872. Regards, Everbilt Customer Service
        • Verified Purchase
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        • Verified Purchase
        1 found this review helpful
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          by
            I bought this pump for a backup. I have...
            I bought this pump for a backup. I have been using the same pump for several years and with the mineral deposits in my water I wanted a backup. It works well and pumps a lot of water fast.
            by
              I bought this for my sister. She installed it and it was easy to install. Great product!
              I bought this for my sister. She installed it and it was easy to install. Great product!
              by
              Response from Everbilt Customer ServiceJun 28, 2021
              Fantastic. Thanks for leaving your feedback.
              • DIY
              • Verified Purchase
              • Recommended
              Works well and the sales person Barbra was so nice and helpful thanks to her things went well I h...
              Works well and the sales person Barbra was so nice and helpful thanks to her things went well I hope someone tells her she is an assett
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              Response from Everbilt Customer ServiceAug 31, 2020
              Great to hear. Thanks for letting us know how everything has worked out.
              • Verified Purchase
              • Recommended
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