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Customer Reviews for Fluidmaster DuoFlush Complete Fill and Dual Flush Conversion System

Internet #204667552

Model #550DFRK-3

Store SKU #1000028233

  • Convert your toilet to a dual flush water-saving system
  • Easy install for 2 in. valves, without removing the flush valve
  • Fully adjustable, includes the high powered PerforMAX fill valve

Customer Reviews

  • 2.9
    out of 688 reviews
  • 43% recommend this product
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Showing 1-30 of 688 reviews
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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  • Verified Purchase
Instructions easy follow installation was a breeze. Works Great....
Instructions easy follow installation was a breeze. Works Great.
by
  • Verified Purchase
I am planning on returning item. Not as expected. ...
I am planning on returning item. Not as expected.
by
Response from FluidmasterSupportApr 7, 2020
Fluidmaster would like the opportunity to learn more and provide help. Please contact Fluidmaster’s Technical Service Department, we are available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011. FluidMaster
  • Verified Purchase
So easy to work with, and the tubing was so...
So easy to work with, and the tubing was so long I have enough for two other jobs if needed! High quality great valve will last a long time. No leaks.
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
easy to install, only a few tools needed, highly recommended!
easy to install, only a few tools needed, highly recommended!
by
  • Verified Purchase
  • Recommended
The instructions are absolutely atrocious. There are steps left out, warnings that come randomly ...
The instructions are absolutely atrocious. There are steps left out, warnings that come randomly at the end pertaining to things happening in the beginning, and entire parts left completely unexplained. We got it installed, but you absolutely have to keep the handle pulled for several seconds until it actually flushes. If not, it will never ever fully flush, even on the "full flush" setting at max. Takes some trickery to get working properly, but once you figure it out, it is fine I guess.
by
Response from FluidmasterSupportMar 30, 2020
If you need help installing this kit please contact the Technical Service Department at Fluidmaster. We are currently creating videos and other support products for our customers and regret that this item was not satisfactory. Contact Fluidmaster via chat or email at www.fluidmaster.com/support or call our toll free number 800-631-2011 for immediate help. We are available from 5:30 AM to 5:00 PM Pacific Standard Time. FluidMaster
    Had to return the unit because of a neck on...
    Had to return the unit because of a neck on the bottom of the valve. This caused the water to spray all over the toilet and floor. Normally I like fluidmaster.
    by
    • Verified Purchase
    Easy to install works great. A water saver...
    Easy to install works great. A water saver
    by
    • Verified Purchase
    Made a good choice. This is the first duo flush...
    Made a good choice. This is the first duo flush conversion. It worked out very well. Easy install and saves water
    by
    • Verified Purchase
    Easy installation. Flushes every time. Very happy.
    Easy installation. Flushes every time. Very happy.
    by
    • Verified Purchase
    • Recommended
    Works fine and Customer Support is very helpful....
    Works fine and Customer Support is very helpful.
    by
    • Verified Purchase
    Instruction sheet was missing. Why would you remove it from...
    Instruction sheet was missing. Why would you remove it from the package? Assembly instructions, especially to make sure all parts are included, seems important to me.
    by
    • Verified Purchase
    This is a junk product. I installed two of these in two of my toilets about a year ago. At almost...
    This is a junk product. I installed two of these in two of my toilets about a year ago. At almost precisely the same time, BOTH toilets started having to run every 15 to 30 minutes because the flappers leak. I bought this product because I had hoped to save water, but it turns out that these two units will waste significantly more water. Because the flapper housing is enclosed, I'm unable to see what the problem is. Is it hard water buildup? Has the flapper seal just gone bad? Either way, I can't just dismiss the fact that both units I purchased failed at precisely the same time. This was an utter waste of money ... and now this has turned out to be an utter waste of water. I'm very disappointed.
    by
    Response from FluidmasterSupportFeb 24, 2020
    Contact Fluidmaster’s Technical Service Department for help with your product. We are available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011. FluidMaster
      Failed
      failed after a year, sometimes does not fill tank and dual flush does not work(both are full flush)
      by
      Response from FluidmasterSupportFeb 24, 2020
      Thank you for posting this review. Contact Fluidmaster’s Technical Service Department for help with your product. We are available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011. FluidMaster
        Easy installation, works as advertised....
        Easy installation, works as advertised.
        by
        • Verified Purchase
        This item was easy to install and work as intended very well.
        This item was easy to install and work as intended very well.
        by
        • Verified Purchase
        • Recommended
        It’s very easy to assemble and saving on water consumption....
        It’s very easy to assemble and saving on water consumption. Great product
        by
        • Verified Purchase
        Works great. I have a side handle so the actuator...
        Works great. I have a side handle so the actuator line kept getting caught under the float. I used a zip tie to secure it away. Which they made one for a 3in flush valve.
        by
        • Verified Purchase
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        Response from FluidmasterSupportJan 29, 2020
        Fluidmaster would like the opportunity to learn why you gave the product a 1 star review and provide help with your product installation. Please contact Fluidmaster’s Technical Service Department as we are available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011. FluidMaster
        • Verified Purchase
        Doesn't even work
        Just installed one last night. Installation was very quick and easy. Took the time to set dial in the half flush, and left the full on max to do another day since it was getting late. Get up this morning go to use the full flush and it wont work. Controller turns with the flush handle in that direction unless you put your hand in the tank and block it from doing so even if i dial it down to minimum. Great idea, i was very hopeful but this system is just disappointing i now either have to ghetto rig something inside my toilet to hold a poor design steady, or rip this out and put regular guts back in
        by
        Response from FluidmasterSupportJan 20, 2020
        Contact Fluidmaster’s Technical Service Department for help with your product we are available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011. FluidMaster
          Over 6 yrs now and this company has yet to fix the problem with the cable breaking off at the han...
          Over 6 yrs now and this company has yet to fix the problem with the cable breaking off at the handle. They continuously say they have made improvements so many times but still the wire breaks. What a shame? This is a bad product made by not a good company
          by
          Response from FluidmasterSupportJan 20, 2020
          Contact Fluidmaster’s Technical Service Department for help with your product we are available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011. FluidMaster
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            The Fluidmaster DuoFlush Complete Fill and Dual Flush Conversion System...
            The Fluidmaster DuoFlush Complete Fill and Dual Flush Conversion System works fine. The only problem I ran into during installation was the fact that the package received (ordered online} had been opened and the instructions were missing. Fortunately I had installed an older version previously.
            by
            • Verified Purchase
            I am returning it, its toooooo complicated to install, I...
            I am returning it, its toooooo complicated to install, I don’t need that much technology to flush !!
            by
            • Verified Purchase
            This is my second one, replacing the first one. On my first one the cable broke on the handle flu...
            This is my second one, replacing the first one. On my first one the cable broke on the handle flushing mechanism. Other than that it worked fine until the day it broke which was about three or four years. Very easy to control the two flushes your higher or low. The tank level was also easy to adjust and all came in one kit complete.
            by
            • Verified Purchase
            • Recommended
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            Response from FluidmasterSupportJan 9, 2020
            Fluidmaster would like the opportunity to learn more about your installation experience and provide help. Please contact Fluidmaster’s Technical Service Department, we are available Monday through Friday from 5:30 AM through 5:00 PM Pacific Standard Time. Contact options include: Chat www.fluidmaster.com/support E-Mail techsupport@fluidmaster.com and Toll Free 800-631-2011. FluidMaster
            • Verified Purchase
            This was pretty easy to install and now that i...
            This was pretty easy to install and now that i have it going to my settings , im saving a ton of water and works beautifuly
            by
            • Verified Purchase
            Showing 1-30 of 688 reviews