#1 Home Improvement Retailer

Customer Reviews for Frigidaire 25.5 cu. ft. Side by Side Refrigerator in Black Stainless Steel

Internet #303096421

Model #FFSS2615TD

Store SKU #1002753867

  • Our filtration gives you cleaner, better tasting water and ice
  • Adjustable interior storage gives you 100 ways to organize
  • Crisper drawers keep fruit and veggies fresh

Customer Reviews

  • 4
    out of 4,477 reviews
  • 70% recommend this product
Filter by:
Showing 1-30 of 4,477 reviews
do not buy run fast from this!
Worst purchases of my life. Had to replace ice maker twice out of pocket. And now today fridge is 2 years old and one month and just died. Lost all my food freezer full. Junk
by
Response from FrigidaireSupportNov 5, 2018
Hello, Donb1979. I feel awful for the experience you’ve encountered recently with your refrigerator. Rest assured, we make every effort to manufacture quality products. Feel free to have your technician reach out to our Factory Technical Information Department techs at 888-842-3660 to review their current diagnosis. We will be happy to provide any information that will assist in restoring your refrigerator. Regards, R'Shaye Frigidaire
    • Recommended
    13 found this review helpful
    Very basic and simple fridge... needs a few more shelves but you can order those online... drawer...
    Very basic and simple fridge... needs a few more shelves but you can order those online... drawers are stiff to slide but not a big deal. They installed and took away the old fridge and very professional!!! This fridge was a good up grade for us and worth the price!
    by
    • Verified Purchase
    • Recommended
    Some one is coming out tomorrow to check it out has some sort of an alarm that keeps going off ve...
    Some one is coming out tomorrow to check it out has some sort of an alarm that keeps going off very anoing. Fair price some what noisey. Ice dispenser only gives crushed ice not cubes definitely need to redesign Somethings
    by
    Response from FrigidaireSupportOct 31, 2018
    Hi there, Dawson. Thank you for taking the time to provide us with feedback on your refrigeration experience so far. Based on design updates for more efficient performance, our refrigerators produce a few sounds that you might not be accustomed to hearing. For a list of normal operating sounds, please visit page 24 of your Owner's Manual, located here: https://images.homedepot-static.com/catalog/pdfImages/26/263ac4da-c38f-49dd-86d4-10a1f8f097d4.pdf. On page 15 of your Owner's Manual, you may view information regarding your refrigerators various alarms. If you have further questions or concerns regarding the sounds or functions of your refrigerator, feel free to contact us at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST. -Alexis Frigidaire
    • Verified Purchase
    2 found this review helpful
    I love my new fridge. It was a little bigger than I thought but it's working out great. There is ...
    I love my new fridge. It was a little bigger than I thought but it's working out great. There is a lot of storage on the fridge side & the freezer side. I would definitely recommend it.
    by
    • Verified Purchase
    • Recommended
    This unit was setup by the delivery people very quickly and efficiently. It fits our location exa...
    This unit was setup by the delivery people very quickly and efficiently. It fits our location exactly as our previous fridge. The model appears to be the same as our older model with a few exceptions: * Right door has a catch to keep it from opening too far :) * Water filter is different design with push mounting instead of screw type :) * Outer skin of unit is metallic and smooth not a beveled as our previous model :| * Ice maker bin does not fill the entire freezer width, and ice cubes have overflowed and dropped into the area below :(
    by
    • Verified Purchase
    • Recommended
    2 found this review helpful
    It's the cheapest side by side refrigerator, and it has everything we need. I like the quality an...
    It's the cheapest side by side refrigerator, and it has everything we need. I like the quality and it's been cold!
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    Awesome referigator for the price!! $960 after tax and $20 fee to have old one taken away. Delive...
    Awesome referigator for the price!! $960 after tax and $20 fee to have old one taken away. Delivery guys were awesome and knowledgeable. This is replacing a 20 year old and much smaller side by side referigator. It is very roomy. 3 drawers on fridge side and 2 adjustable shelves. A gallon of milk will fit in one of the 4 door shelves. Has completely cooled on setting 9 (coolest setting) after 4 hours on both fridge and freezer side. I'm very pleased!! I always read customer reviews, which helped in my deciding on this referigator. Ice is still making after 4 hours, but that's not a bother to me. I'll throw out the first tray of ice anyway. I do not think it is "noisy" as other customers reviewed. Very pleased. Well worth the $960 we paid.
    by
    • Verified Purchase
    • Recommended
    We absolutely love this refrigerator! It's roomy and works perfectly! It looks very nice in our n...
    We absolutely love this refrigerator! It's roomy and works perfectly! It looks very nice in our new home.
    by
    • Verified Purchase
    • Recommended
    1 found this review helpful
    Are you kidding me. This thing is noisy. I have had it 6 months. I expect a reasonable amount ...
    Are you kidding me. This thing is noisy. I have had it 6 months. I expect a reasonable amount of noise but this is ridiculous. It sounds like someone is in my kitchen hitting rim shots on a snare drum. I have multiple recordings of this. I have had repairmen out 5 times and finally the last visit I was told this is when the refrigerant was being pumped through the lines and there is not enough insulation to dampen the noise in these newer units. I have called frigidaire back again 2 days ago but they have not returned my call. They are happy to sell me an extended warranty. Ha!! Please heed this warning and do not buy unless you are hard of hearing or if you will have it in your garage. Although you may think someone is breaking into your house. It cools fine, no problem there. How can you check for how noisy a device will be before a purchase. There should be a decibel rating like an energy use.
    by
    Response from FrigidaireSupportSep 18, 2018
    Hi Noisy! Thank you so much for taking the time to leave your valuable feedback. We understand that some sounds coming from your refrigerator can be a little alarming. Your refrigerator may make sounds such as snapping or clicking, which are apart of the normal operations. However, we would like to look further into your concerns. At your convenience, please reach out to us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST. –CiCi Frigidaire
      5 found this review helpful
      VERY NICE LOVE LED LIGHTS COOLS PERFECT
      VERY NICE LOVE LED LIGHTS COOLS PERFECT
      by
      • Verified Purchase
      • Recommended
      It's pretty cheaply made, the buttons are totally going to be punctured by fingers. Only the fron...
      It's pretty cheaply made, the buttons are totally going to be punctured by fingers. Only the front of it is black stainless, the sides are just black refrigerator texture. The handles are uneven, too. Gets nice and cold, though. It even beeps if you've had the door open too long. We'll sell it with the house and upgrade for our next place.
      by
      Response from FrigidaireSupportAug 10, 2018
      Hi Stephanipietro! We hate that you are not content with the design of your refrigerator. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you ever need any assistance or have any questions, feel free to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Frigidaire
      • Verified Purchase
      this refrigethis refrigerator works great, for afordable price, quiet and energy saver
      this refrigethis refrigerator works great, for afordable price, quiet and energy saver
      by
      • Verified Purchase
      • Recommended
      Easy setup and the family is loving it. I received my new Frigidaire side by side refrigerator fr...
      Easy setup and the family is loving it. I received my new Frigidaire side by side refrigerator from Home Depot contracted service with on time delivery and great service especially us living in the country. However, the delivery service went to horrible hours later after find out what they did. There is a shared dumpster used by six households and was filled with the appliance packaging. I wouldn't think it would have been a big deal, but it's not just a Frigidaire packaging. Other brands are in the dumpster from other Home Depot buyers. Just want to share my frustration as my other house holds come and vent to me.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      This is a good Refrigerator I'm glad we got it it work's so well we made a smart choice Frigi...
      This is a good Refrigerator I'm glad we got it it work's so well we made a smart choice Frigidaire
      by
      • Verified Purchase
      • Recommended
      The Frigidaire refrigerator has not been working properly. The ice machine is not making ice as i...
      The Frigidaire refrigerator has not been working properly. The ice machine is not making ice as it should in a quick Manner and the water is not coming out as quickly as it should as my old refrigerator did. Also, the craftsmanship of the drawers inside is awful. The drawers squeak and I have now had to ask for a return exchange of the product. Thank you.
      by
      Response from FrigidaireSupportJul 2, 2018
      Hi, Cherie.

      Thank you for choosing the Frigidaire Brand for your home. Your comments are greatly appreciated and fundamental in improving our quality and design.

      Are there any kinks or clogs in your water line? A clogged water line may produce slow ice production and water. If you have not exchanged your unit, please contact us directly. We can be reached at 888 203 1389; Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.

      Did you know? To get those troublesome plastic drawers to open smoothly try rubbing wax paper on the slides and hangers or vegetable oil.

      Regards-Derrick Frigidaire
      • Verified Purchase
      We wanted a side by side refrigerator and this was literally the only one that would fit the spac...
      We wanted a side by side refrigerator and this was literally the only one that would fit the space we have! Fortunately, Frigidaire has a good enough reputation (not to mention affordable price) we went ahead and got it. The delivery men installed it with no problem, it looks great and so far, is working beautifully. It is not noisy and maintains nice temperatures on both sides. We did not install the water/ice maker because we did not have the correct adapter on our hose. We did buy the adapter kit with the fridge, however, and will probably hook it up at some point. Overall, very pleased with this refrigerator.
      by
      • Verified Purchase
      • Recommended
      Its an ok fridge we have an older model with more features we replaced because the waster dispens...
      Its an ok fridge we have an older model with more features we replaced because the waster dispenser broke We dont recommend this model because the second drawer drags on the third so we took the drawer out I dont like the manusl buttonsfor the water dispenser and no light for the lowerpart of the fridge like the older model you can tell itisa much cheaper model it barely meets our exspectations.
      by
      Response from FrigidaireSupportMay 30, 2018
      I am saddened to hear your refrigerator purchase is not meeting your expectations, hoakja. The interior storage is adjustable to meet your needs. Page 17 in your Owner's Manual has the instructions for configuring the shelves and drawers to suit your family's needs. Thank you for your feedback. In today’s competitive marketplace feedback from our consumers is vital to our continued success. We will continue to use consumer comments such as yours to improve the look, performance and quality of our products in the future. *Ruth Frigidaire
      • Verified Purchase
      Although I have had it for less than a week my first impressions are that it seems to be a good r...
      Although I have had it for less than a week my first impressions are that it seems to be a good refrigerator for the price. I like the LED lighting, the door shut and seal tight. Although it is the same size as my previous fridge it seems to hold more. It has three drawers and a lot of adjustable shelves and door space. My one complaint would be that the door shelves in the freezer seemed a bit cheap and easily broken. The refrigerator runs quiet despite what I have read in other reviews. I hope it continues to live up to my expectations
      by
      • Verified Purchase
      • Recommended
      22 found this review helpful
      Love it
      Love it
      by
      • Verified Purchase
      • Recommended
      Only complaint I have is when you pull the fridge to open you have to really pull hard and the fr...
      Only complaint I have is when you pull the fridge to open you have to really pull hard and the fridge moves With it. The slider doors inside the fridge (where you put your cheeses and stuff) also gets stuck.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Quiet Plenty of space Ice Maker Water dispenser Great Price
      Quiet Plenty of space Ice Maker Water dispenser Great Price
      by
      • Pro
      • Verified Purchase
      • Recommended
      Works great.
      Works great.
      by
      • Verified Purchase
      • Recommended
      I bought the product online and they delivered it a week later. They charged me for installation ...
      I bought the product online and they delivered it a week later. They charged me for installation however they guys who dropped it off said the waterline was a different size and they couldn’t hook up my ice machine. The drawer on the fridge makes a loud squeaking noise and it doesn’t glide easily it shows evidence of grinding so I called right away to see if they could fix the issue. They sent another drawer however it didn’t help the problem. I called a second time I spoke to a Frigidaire csr named Marliecia who was very rude, she said basically because it’s not mechanical that they can’t do anything, she was being sarcastic the whole time and then asked me if it was broken I said yes she said “in pieces?” My fridge was never repaired they charged me full price and then sent me a fridge that I can’t use a whole compartment.
      by
      • Verified Purchase
      21 found this review helpful
      Doors are a little noisy when you open them, other wise I would recommend this refrigerator to so...
      Doors are a little noisy when you open them, other wise I would recommend this refrigerator to someone else.
      by
      Response from FrigidaireSupportApr 24, 2018
      Summanrobert, thank you for your time and willingness to share your opinion. One of our goals is to deliver excellent customer service. Your feedback will help us understand our strengths and identify areas for growth. ~Jennifer Frigidaire
      • Verified Purchase
      • Recommended
      Love this fridge BUT 3 of the door shelves have broken and it's only 5 months old 1 freezer shelf...
      Love this fridge BUT 3 of the door shelves have broken and it's only 5 months old 1 freezer shelf and 2 fridge ones.
      by
      Response from FrigidaireSupportApr 18, 2018
      Thank you for taking the time to share your concerns with us regarding your refrigerator, Floridasun. We'd like to learn more and see where we might be able to help, please contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer
      . Frigidaire
      • Verified Purchase
      2 found this review helpful
      The fridge itself is nice. The water and ice maker are garbage. We saw it online after searching ...
      The fridge itself is nice. The water and ice maker are garbage. We saw it online after searching for days to find something nice enough. Not the quality I thought it would be. Spend the money for a better fridge.
      by
      Response from FrigidaireSupportApr 17, 2018
      Hmmmmm, thank you for your time and willingness to share your opinion. One of our goals is to deliver excellent customer service. Your feedback will help us understand our strengths and identify areas for growth. If you have any concerns, please contact us at 1-888-203-1389 Mon-Fri 8am to 8pm and Sat 9am to 6pm EST. -Jennifer Frigidaire
      • Verified Purchase
      1 found this review helpful
      Arrived with a scratch on the door, from factory, it was under the protective plastic with no mar...
      Arrived with a scratch on the door, from factory, it was under the protective plastic with no marks on the plastic wrap. Also the ref.side door creeks with a knuckle sound when opened. I have not contacted Frigidaire yet.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      great refrigerator
      Overall very satisfied with this new fridge. Ibe had it for about a week and its very spacious and looks great. It does sound a little loud when the ice drops but nothing crazy thats concerning. Very glad with this buy. My wife absolutely loves the water and ice dispenser up front
      by
        • Recommended
        Pros: The refrigerator side is a good size. The drawers are on the bottom so you are able to full...
        Pros: The refrigerator side is a good size. The drawers are on the bottom so you are able to fully adjust the shelves without interference. The shelves hold a lot of weight. We milk our own goats and can store about 11, 1/2 gallon jars per shelf (roughly 4 regular plastic milk jugs with some extra space). The shelves on the door are nice and deep and strong. Cons: The freezer is a little small—which is fine for us because we have other standing freezers and we needed more fridge space, but it is worth mentioning. It is barely wide enough to store a frozen pizza box. The biggest complaint with the freezer is the ice machine. It is incredibly noisy (I can hear it in the other room). It is slow to make ice and it has clogged twice in the past two weeks we have had it. I do not expect it to outlive the warranty. The exterior is neutral. It’s magnetic if you like to post pictures on your fridge. Black tends to show fingerprints a little better than white, but overall it looks fairly nice. Overall I would say it’s a decent refrigerator for the price, but nothing worth mentioning to friends.
        by
        Response from FrigidaireSupportApr 4, 2018
        Thank you for takin the time to share your design observations, ladyliane. I am glad the refrigerator is fitting into your life so well. I wonder if your ice maker may be jamming. If there are any ice cubes stuck between the ice maker and the rear of the ice bin, please remove the cubes and put the bin in the proper position. If this didn’t help, check to see if ice has melted and refrozen around the auger in your ice bin (the spiral metal bar in the bottom). If so, please remove the ice container, thaw and empty the contents (my family uses too much ice for me to melt - so I put it in a bowl), clean and dry the container, and replace in proper position. When new ice is made the dispenser should operate normally. Ice must be used on a regular basis to help move the ice forward in the bucket. Shake the ice bin once a week or so to ensure the ice is not sticking together. For more trouble shooting tips, or if you have any questions, please reconnect with us directly for assistance. *Ruth Frigidaire
        • Verified Purchase
        27 found this review helpful
        I love everything about this refrigerator
        I love everything about this refrigerator
        by
        • Verified Purchase
        • Recommended
        Showing 1-30 of 4,477 reviews