Customer Reviews for Frigidaire 5,500 BTU Portable Air Conditioner Cools 350 Sq. Ft. in White

Hello, Victor! We're sorry to learn you're experiencing issues with your air conditioner, and we appreciate you bringing this to our attention. There are possible reasons why the air conditioner is cooling but the room is too warm- ice is forming on the cooling coil behind the decorative front. It could be an outdoor temperature below 60 F (16 C). To defrost the coil, set FAN ONLY mode. The air filter may be dirty. Clean filter. To defrost, set to FAN ONLY mode. The temperature is set too low for night-time cooling. To defrost the coil, set it to FAN ONLY mode then, set the temperature to a higher setting. In the event that these tips do not apply, you can contact us via live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we will be happy to assist. -Rox

We're saddened to hear that this has been your experience with your appliance; this is certainly not the experience we strive for you to have. Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacturer's responsibility for repairs or replacement under the initial warranty must end. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If you need further assistance, please contact us by live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist. -Rox