Greetings – While we’re glad to hear that your refrigerator is running well for you, we are saddened to hear that you had this experience with installation. We certainly understand how disappointing this must be. We encourage you to reach out to Home Depot through their support line at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They will best be able to find a resolution for this matter. Also, please know that this unit has leveling legs and rollers. If you’d like, you can view more on this on page 10 of the manual here: https://images.thdstatic.com/catalog/pdfImages/95/9570b26d-d6c3-48b1-82cb-2a1987ae6475.pdf. Know that we’re here for you if you have additional questions! -Kacie@GEA