This electric range with self cleaning, convection oven and air fry is the best experience in coo...
This electric range with self cleaning, convection oven and air fry is the best experience in cooking! We love the air fryer, chicken wings and french fries have never tasted so good while cooking at home!
Response from GE AnswersFeb 11, 2021
Hi Airfryoven2021! Thanks for your review about your recent purchase. We're happy to have you as part of the GE Appliances family. We love to hear that you're enjoying your new range and it's convection and air fry features! If you have any questions about your new unit, please feel free to reach out to us at our contact page. Stay safe! Emily@GEA
The highlighted section(s): contains shipping complaints
I've owned a glass cooktop for over fifteen years. In that time, I never once damaged the cooktop. Two days after receiving this range, I used the included cream to polish the top (same cream I've always used) and immediately had several large scratches, one deep enough that my fingernail catches on it. I called GE support to be told they would send a tech out, but if it wasn't "large enough you could stick something in" that I would be charged for the trip. Stick what in it? A burrito? A fingernail? A coin? No thanks. I've wasted enough money on this low-quality appliance already. GE doesn't stand by their products, nor does Home Depot. They are doing a disservice to their customers by selling appliances that GE will not stand behind. It's pass the buck with these two companies, nobody is responsible but the poor rube who spent the money. Never again.
We encourage you to review our guidelines and resubmit your review on 30 in. 5.3 cu. ft. Electric Range with Self-Cleaning Convection Oven and Air Fry in Black.
Response from GE AnswersJan 26, 2021
Hi MrFixedIt, thanks for taking the time to write your review. We're sorry to hear about the scratches that you've seen on your new cooktop. If you have not done so already, take a look at an article on our website titled "GLASS COOKTOPS AND RANGES - SCRATCHES ON GLASS," the information inside may help. There is also a link inside of that article that will take you to some cleaning tips for a glass cooktop. Hope this helps and that you're staying safe. -Michael@GEA
6 people found this helpful
Jan 22, 2021
Everything I wanted in a new range.
Did a good bit of research on this range. I highly recommend it
by Elle No
Response from @GEAFeb 17, 2021
Hello Elle No! Thanks for your feedback about your new range. We're happy to have you as part of the GE Appliances family. We love to hear that you would recommend this unit and that it's everything you wanted in a new range! If you have any questions about your recent purchase, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm
Waited 2 mo for my new Range and after the delivery I was putting my pots in the drawer. Noticed that the bottom of the oven door has a metal strip with what appears to be vents and it hangs below the door which is noticeable and looks awful! When you walk into my Kitchen that is what catches your eye. This piece is not loose and is screwed on.
Will be contacting the store (30 miles away) tomorrow. Hopefully this is not what it is supposed to look like!
Never had an issue with my GE appliances until now. Choose GE as my old one was 20 years old and never had a service call.
Did not notice this in the store.
Response from GE_AppliancesFeb 1, 2021
Hi Dani21 - We are deeply sorry about the disappointment you're feeling after waiting for your new range to arrive. We encourage you to schedule an appointment for service with a GE authorized service location to have this checked. Please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am -6pm EST to schedule a service appointment. We apologize for your inconvenience and wish you all the best. Vikki@GEA