Customer Reviews for GE 36 in. Smart Wall Mount Range Hood with Light in Black Stainless Steel, Fingerprint Resistant

Thank you for reaching out to us! We’re so sorry to hear that your lights are flickering! This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! With this said, we would like to not only thank you for your patience, but also apologize for any inconvenience this issue has caused. We highly recommend continuing your communication with our technician so that they may be able to investigate this situation further. Thank you for being the best part of GE Appliances, and we look forward to hearing from you. If you ever need additional assistance, please know that you can always contact us on social media. All the best – Matthew@GEA

Hello - Thank you for choosing GE Appliances for your kitchen needs. We appreciate you taking the time to write a review. While we're glad you enjoy the appearance and features of this model, we regret to hear the touch control is not working. We understand how disappointing this would be and would love to be of assistance. Regarding the connection issues, we suggest calling 1-800-220-6899 for the best assistance. Please know that while we offer a limited one-year warranty, we also offer extended warranties for peace of mind! You may learn more here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18056&_ga=2.8796085.1292373755.1659966156-1066202793.1647273406. Although you may be out of warranty, we are still here for you. We recommend getting your control panel diagnosed and repaired by our certified GE Appliances technicians. You will be able to compare pricing from getting this unit fixed to buying a new one. We also want to add that pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability contribute to pricing. We hope you find this response helpful! Please reach out to us directly if you have any questions or concerns. Best wishes. -Shayla@GEA

Hello, We're happy to hear that you are loving your hood! Thanks so much for the review, and should you have any additional feedback, please reach out to us! All the best, Kianna@GEA

Thanks so much for taking the time to leave us your review of your new range hood. We're sorry to hear that it has already needed a service appointment, though. We're confident our technicians will be able to fully repair it. If you have any other questions or concerns, we are here for you. -Chris@GEA

Hey there, we're pleased to know you're loving the inside part, but sorry you're finding the outside vent to be annoying. We understand how this would be frustrating, so we'd like to thank you for the valuable feedback that we can take back to our team. We're wishing you the best and we appreciate taking the time to share your honest feedback. This goes a long way with us making sure we're continuing to capitalize on improvements. Guy@GEA

Hi. We're happy to know you like the look and function of your hood and appreciate you leaving a review. However, we're sorry to hear you're unhappy with the design of the outside vent and will be sure to pass this along to our product team for future consideration. Again, thank you for stopping by and letting us know your thoughts on your vent hood. Have a great day! -Gina@GEA

Congratulations! We're so excited you chose GEA for your kitchen and happy you are loving them. Your kitchen must look gorgeous and we appreciate you reaching out. Enjoy and keep in touch! - John@GEA

Hi - Thank you for reaching out to us and for choosing a GE brand vent hood for your home. We are sorry to hear you are not pleased with the unit and would encourage you to call GE Service out to check the unit to ensure it is operating as designed. Please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am-6pm EST to do so. Kind Regards - Vikki@GEA

Hi there, and thank you for reaching out to us about your experience with your hood! We are so glad to hear it's worked great, and the three fan speeds and dimmable lights have been good features for you. Your positive feedback will be sent to our Design team - we value your insights, as we always like to know what our consumers appreciate. Enjoy your wonderful hood! -Sarah@GEA