Customer Reviews for GE 45 pt. Dehumidifier with Built-In Pump
- 45-Pint per day dehumidifier
- Built-in water pump
- LED digital controls
Customer Reviews
Jul 11, 2023
Filtering defect
I’d like to give it a better rating, but after a year, we began to have trouble with dehumidifying.
The owners manual should be more detailed, not enough information for troubleshooting! Only gives the basics to check for.
It eventually stopped dehumidifying, so I dug a little deeper, since I’m mechanically inclined and found a defect.
The filter which you check periodically and is suppose to do the job of filtering, does not stay secure when you place it back in and drops slightly allowing dust to pass by! This in turn clogs the evaporator fins. Images attached if possible.
Other than this, I did like the unit which also automatically drains the water captured in the reservoir.
Since this is a defect on GE’s part, I would like to ask for some kind of credit, or replacement.
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Response from GE AppliancesJul 11, 2023
Hello there,
We're so very sorry that your dehumidifier stopped working. We completely understand how disruptive something like this can be and we'd like to check into this further. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
Customer review from geappliances.comJun 26, 2023
Dies after after use
Just like the others on this website my unit died after 2 years. It seems like the refrigerant ran out because everything works but it only collects about 1 oz of water after hours of use. Cheap copper parts must be the culprit, causing the refrigerant to slowly leak. Such an expensive machine should last longer or have an easy way to recharge it. Very disappointed.
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Response from GE Appliances Jun 28, 2023
Hello - Thank you for taking a moment to get in touch and share your review. We're so sorry to hear about your dehumidifier going out on you, that is not the kind of experience we are aiming for.
We are going to have one of our agents reach out over email to gather some additional information, this way we can check everything out and provide some guidance.
Thanks again for sharing, we will be in touch soon. - Jonathon@GEA
Customer review from geappliances.comJul 30, 2020
Dehumidifier is much quieter than previous machine. Removes a lot of moisture. The pump is a grea...
Dehumidifier is much quieter than previous machine. Removes a lot of moisture. The pump is a great addition, as it works perfectly. Definitely exceeded expectations. Highly recommended.
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Jul 17, 2020
A workhorse!!!
We had discovered a major water issue in our crawl space. Our first thought was to get a dehumidifier down there and start removing water. Any rental unit was going to be too big to get into the confined space where the water issue was; also we were going to need to run the unit for days and that was going to cost! We did a little research and figured this GE unit would do the job; most important it had a pump to empty the tank to "daylight". It took a bit of effort to get this 44 lb beastie into the crawl space and into the wet area but we got it in there, got it running and over the course of several days pumped many gallons of water out of the area. At the same time we engaged the services of a company specializing in mitigation and restoration who started the fix in the rooms above with their commercial-grade equipment.
This GE de-humidifier did what we needed it to do and we are more than happy to recommend it. It should be noted that the 15 foot drain line supplied with the unit was not long enough to take the water out of the crawl space. We added an additional 20 foot, the total line running horizontally out of the crawl space, which worked just fine.
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Customer review from geappliances.comJul 15, 2020
Dehumidifier, but kicks out so much heat that the basement room it is supposed to help is too warm.
Dehumidifier, but kicks out so much heat that the basement room it is supposed to help is too warm.
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Jul 1, 2020
Excellent at removing humidity in our finished downstairs. Pump works as desired. Relatively qu...
Excellent at removing humidity in our finished downstairs. Pump works as desired. Relatively quiet when fan is blowing. My only concern is how low this unit will last. I had a GE 70 pt. (same model of earlier year, rating category was changed). It lasted just beyond the 1 year warranty (16 months) and then would not remove humidity. Much quieter than a more expensive Honeywell unit purchased elsewhere that I returned because the Honeywell drain pump did not work. Keeps humidity at desired setting 40%. I opted for the extended warranty.
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Jun 27, 2020
This thing is probably over-kill for my apartment in New York, but it works great. Have been runn...
This thing is probably over-kill for my apartment in New York, but it works great. Have been running it almost constantly 24/7 (it will auto shut off once it hits a set humidity rate and turn back on when it detects the humidity is above the threshold again) for the last 2 weeks.
As far as de-humidifiers go, it's relatively quiet on the lowest setting. The wheels on the bottom are a nice touch to move it around easily and it has a reasonably long power cord (which I know some don't have).
Very happy with this purchase!
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Jun 24, 2020
So far so good. Only been a month. The humidistat is a little off but livable. Overall, good buy!
So far so good. Only been a month. The humidistat is a little off but livable. Overall, good buy!
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Apr 26, 2020
13 Months Later and Will Not Turn ON
Product ran well for 13 month, purchased March 2019, and it stopped running. I have taken good care of the product cleaning bucket, filter, and line every 3 months and is in a finished basement with moderate humidity. Was running well but will not run for more than 10 minutes and the bucket is dry. Tried adjusting humidity setting and even tried the NS non-stop feature. The lights are on and no warning codes manual refers to. So if you are ok with a disposable dehumidifier at the cost $23.07/mo for 13 months this is your unit. Very frustrating to see how far GE has fallen.
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Apr 14, 2020
Better than the Frigidaire WiFi model, still works great after a year
I bought the Frigidaire model FGAC7044U1 with WiFi controls first, and then later purchased this GE model at Home Depot. I still own both. I much prefer this GE model, despite its lack of WiFi. Its MUCH more quiet, as its fully incased and brings in air from side vents. The Frigidaire model has a full front open vent, so the noise and rattles blast out into the room. This GE model sounds like a normal fan, like a low hum versus the high pitch of the Frigidaire. I find that both work equally well in removing humidity.
The built-in pump is a HUGE benefit. If this is your first dehumidifier, don't consider one without a built-in pump. Changing out a bucket 2-3 times a day gets old fast.
MY ONLY BIG COMPLAINT: If power is cut off, unit does not turn back on with power restored. This means I can't use a simple WiFi outlet to control on/off remotely, like I do with other appliances like my Austin Air purifiers. If GE is reading this, please consider providing an update or work around for machine to turn back on with power from outlet. This would eliminate the WiFi advantage of the Frigidaire at no cost to you. Thanks
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Mar 17, 2020
Easy To Use
Looks sleek-easy control panel to use-easy set up within min-easy to set up drain hose-runs quiet.
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Customer review from geappliances.comDec 17, 2019
Replaced an older Westinghouse unit. This is quiet and has the pump.
Replaced an older Westinghouse unit. This is quiet and has the pump.
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Response from GE AnswersDec 19, 2019
Hello DrRocky - Thanks for your feedback. This is Olga@GEA. We're glad you are happy with your new dehumidifier purchase and we’re sure you’ll enjoy great performance from it for many years to come. Thanks for making GE Appliances a part of your home!
Jul 11, 2023
2 year shelf life???? Not acceptable!!
Based on majority of the reviews, I’m seeing a trend of about a two year shelf life for these units! Not acceptable for the price we pay!
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Response from GE AppliancesJul 11, 2023
Oh no!
We're so very sorry that your dehumidifier isn't operating like it should. We certainly understand how disruptive something like this can be and we want to help. An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
Customer review from geappliances.comApr 10, 2023
Easy to set up, and small size for feature set.
This dehumidifier has a very small footprint, and seems to be very well-made. It works well and is quiet. I’ve only been using it for a few days, but I believe that it is a solid unit.
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Customer review from geappliances.comApr 6, 2023
Great while it lasts
Admittedly the product worked great when I first got it. Excellent humidity removal, fairly quiet, and the automatic emptying system was awesome for running it without having to worry about emptying the bucket. It didn’t see any continuous it under much use - only when I had an aquarium leak in the basement (twice.. ahem), yet it died in the same manner as other units in these reviews. It appears to work k ok, fan blows, but only cold air with no reduction in humidity (yes, I had another leak in the basement). The guess of refrigerant leak by another poster seems likely. I grew up with GE appliances that seemed to last a lifetime; I’m very disappointed by how little this one lasted. Not surprised it’s discontinued. I’m hoping the replacement products have improved reliability but not sure I’d risk finding out.
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Response from GE_AppliancesApr 7, 2023
Hello,
We are so sorry to hear that you are having issues with your dehumidifier. We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected. We’re constantly working to improve our products and it’s honest feedback like yours that helps us make sure that happens.
If you have any additional question, we're always here to help.
-Charlie@GEA
Customer review from geappliances.comNov 5, 2022
Worked until it DIDN"T
I have this unit worked great for a while and then stopped working. Fan runs and then shuts off, but the machine doesn't remove any humidity. Expensive machine to use just as a fan. I can see why they don't produce it anymore. I would stay clear of these GE dehumidifiers
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Response from GE_APPLIANCESNov 7, 2022
Hello, we are sorry to hear about your dehumidifier not working properly. We know this can be frustrating for you. We have trouble shooting information found on your owner's manual on page 10 here at https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000398.pdf&_ga=2.238446022.778006708.1667831118-1451762796.1666719384. There is a section that indicates a few options that could be causing the fan to shut off and not remove the humidity properly. We hope this helps you. If you have any questions or need anything else let us know. -Dianna@GEA
Customer review from geappliances.comAug 31, 2022
Died after 18 months non-continuous use
We used this for one summer in our basement, then turned it off in winter/when humidity fell. Didn’t turn back on the following summer. Very disappointing that this product didn’t last. Would not buy again, and would not buy another GE dehumidifier.
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Aug 27, 2022
Great product while it worked.
Much like the other reviews here the product worked wonderful, until it didn't. Purchased in July 2020 died in the fall of 2021. Fan runs and the pump kind of works, but the compressor will not turn on. It really is sad to see such poor quality from GE.
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Response from GE AppliancesAug 31, 2022
Hey there,
Thank you so much for taking the time to review your dehumidifier. We're awfully sorry to hear the compressor won't turn on and understand how aggravating that is. This isn't the experience we want for our customers so we'd like to help. One of our agents is going to send you an email soon. Please be sure to check for it. Mike@GEA
Customer review from geappliances.comJul 23, 2022
Not Recommended
Bought one in May 2020 and it has failed in July 2022. Confirmed functioning of humidity sensor, PC board, compressor relay, and capacitor. Compressor starts, but coils do not cool and compressor shuts off. Confirmed with AC tech that it appears the freon has leaked out of the unit. It's a junker. I have a Fridgidaire unit in another loction and it's more than 8 years old and still running. Can not recommend a GE dehumidifier. It's a shame that this unit will end up in a landfill. What a waste.
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Response from GEAJul 25, 2022
Hello,
Thanks for reviewing your dehumidifier. We're happy to hear that you like the appearance and features, but we hate to hear that it stopped working. We understand the inconvenience, and would like to offer some help.
Hang tight for an email coming your way.
We look forward to chatting with you soon,
Kianna@GEA
Customer review from geappliances.comJun 24, 2022
Worked great for 2 yrs
Bought this dehumidifier 2 years ago, it is bot collecting water anymore. Fan runs but it shuts down after a few mins.
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Response from GE_AppliancesJun 29, 2022
Hello. We appreciate you letting us know of this situation – we truly hate to hear the dehumidifier isn’t collecting water. This isn’t what we would expect from the model, especially after only two years. We regret the inconvenience you’ve experienced, and will send your feedback to our team for review.
After checking our system, we do see you’ve been in contact with one of our specialists to discuss possible troubleshooting, and were given a contact to reach out to. We hope you’ve now received assistance from that department, but if it may be helpful we do also have more detailed troubleshooting available in the manual, on page 10: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000398.pdf& . Among other steps, checking that the Humidity Control is set properly and the air flow isn’t restricted may help.
Hopefully this matter is solved for you soon, so you can enjoy your dehumidifier again. If you have any other concerns or questions, we’re glad to offer assistance any time. -Sarah@GEA
Customer review from geappliances.comJun 24, 2022
Works great until it doesn't
Dropped almost $400 on this dehumidifier a couple of years ago only used maybe 4 months each year. Humidity started creeping up so I fire it up, it runs for a few minutes then shuts off, no water is being collected. I have a cheapo smaller humidifier in another part of the basement.. 8 years and still running like a champ... I guess you not always get what you pay for...
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Response from GE AppliancesJun 27, 2022
Hello, thank you for taking the time to reach out with this review. We are very disappointed to hear of your experience with this dehumidifier, and we are so sorry for the inconvenience this has caused for you. This is not at all up to our usual quality standards.
We do see that you have been in contact with our customer service team over this matter, so we would recommend following any and all steps provided by them. We hope this helps, and we look forward to assisting you! -Elliot@GEA
Customer review from geappliances.comJun 22, 2022
Stop working after 2 years as well
Right now I'm trying to figure out why this product is not operating. It runs but no water is collected and it shuts off after a few minutes.
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Response from GE AppliancesJun 24, 2022
Hey there, we're so sorry to hear your dehumidifier isn't collecting water. This would be such a disappointment and we'd never want this for our consumers. So that we can look into this, we'd like to shoot you an email so please be on the lookout for that. We look forward to getting in touch and we're wishing you the best.
Guy@GEA
Customer review from geappliances.comJun 14, 2022
Failed after two years
It worked great until it didn't. I bought mine in October of 2020, and now here is what happens when you run it.
It runs for an hour or so... and then stops. No water accumulates in the bucket. The only way to get it going again is to unplug the unit and plug it back in, but even then, no water accumulates in the bucket.
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Response from GE AppliancesJun 15, 2022
Good day,
Thanks so much for providing your review. It's good to see that you love the design of this dehumidifier. We do want to apologize for your dehumidifier not collecting water. That is not something we want to hear about and understand your frustration.Be on the lookout for an email from one of our agents for some assistance. All the best. Mike@GEA
Customer review from geappliances.comJun 3, 2022
Two of the same unit in 3 years
Like others have posted, this unit lasts 1-2 years (of only using around 3 months a year) and then just stops working and doesn't collect water. I am on my second unit where this has happened.
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Response from GE AppliancesJun 9, 2022
Hello, thank you for taking the time to reach out with this review. We can certainly understand how frustrating it would be to deal with two separate dehumidifiers no longer working as expected. We are so sorry for the inconvenience this has caused for you.
We do have some troubleshooting steps that may solve this issue for you. We would recommend checking them out on page 10 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000398.pdf
If the above steps do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to reach out with any additional questions you may have. A member of our team would be happy to assist you. -Elliot@GEA
Customer review from geappliances.comMay 16, 2022
Great, until it stopped working.
We purchased two of these units. The first failed after about 12 months, the second failed around 18 months. Incredibly disappointing.
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Response from GE AppliancesMay 17, 2022
Hi there, thank you for bringing this to our attention. We're pleased to see these look great, but so sorry to learn you had two dehumidifiers fail within just a year and a half. This is never what we'd expect to happen and we can imagine what a disappointment that would be.
With that said, we'd like to look into this for you so please be on the lookout for an email from our team. All the best.
Guy@GEA
Customer review from geappliances.comMay 11, 2022
Disappointed
This was my second GE dehumidifier. The first stopped working after about 13 months. This one stopped working after approximately 22 months. This is very frustrating and disappointing and I am never buying another GE dehumidifier.
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Response from GE AppliancesMay 12, 2022
Hi there,
Thanks for leaving a review for your dehumidifier. We're so sorry to hear about it malfunctioning, especially since you had issues with a prior model too. Know that one of our agents will be reaching out soon via email to investigate further.
Thanks for your patience in the meantime.
Best wishes,
Michael@GEA
Customer review from geappliances.comApr 6, 2022
Great Features When Working
I was initially very pleased with my GE dehumidifier especially with the pump that empties the reservoir. But after about 5 months it started shutting of prematurely. It will only restart after unplugging it from the outlet and then plugging it back in.
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Response from GE AppliancesApr 7, 2022
Hi there, thank you for your feedback. We can certainly understand how frustrating it would be to have your dehumidifier shut off unexpectedly, and we are so sorry for the headache of having to unplug the outlet and then plug it back in.
Before calling for service, we would recommend making sure that the filter has been cleaned and the water reservoir has been emptied. Also, performance may be impacted if the windows and doors to the outside are not sealed properly. More troubleshooting steps are on page 10 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-5000398.pdf
If the above steps do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and we are happy to answer any additional questions you may have in the future. -Elliot@GEA
Customer review from geappliances.comOct 19, 2021
Worked great until it didn’t
This dehumidifier worked very well for about a year and a half. Today I noticed it was not running. After further investigation I found out it was completely dead, the unit will not even power up. Not happy to have to buy another one so soon. Bad product
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Response from GE AnswersOct 20, 2021
Hi, we're sorry to hear your 45 pt. Dehumidifier isn't operating. We know how disappointing it is to have an appliance break a year after it's purchase, and we understand your frustration. We appreciate you leaving an honest review and we will make improvements. Thank you for your patience. -Sylvia@GEA
Oct 14, 2021
Lasted less than 2 years
like all the other reviews, when it worked it was great. Then all of a sudden it stopped removing humidity. It will run for about 10 minutes and then stops. Doesn't matter if I change the settings or turn the pump on or off, I can't get it to work.
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Sep 19, 2021
Broke after 1 year
This thing broke after probably not even one year.
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Response from GE AnswersSep 23, 2021
Hello - Thanks for your feedback. We are sorry your dehumidifier stopped working so soon. Please visit the following link to review your model's warranty details: https://images.thdstatic.com/catalog/pdfImages/e6/e6dc31c9-ca28-4321-a479-ba923d5d198f.pdf
We apologize for any inconvenience it has caused. Olga@GEA
We apologize for any inconvenience it has caused. Olga@GEA
