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Customer Reviews for GE 5.2 cu. ft. High-Efficiency Smart Diamond Gray Top Load Washer with Smart Dispense and Sanitize with Oxi, ENERGY STAR

Internet #311324409

Model #GTW840CPNDG

Store SKU #1004853152

  • SmartDispense stores and automatically dispenses detergent
  • Pairs best with Electric GTD84ECPNDG or Gas GTD84GCPNDG Dryer(s)
  • Infusor design provides excellent cleaning results every wash

Customer Reviews

  • 4.1
    out of 2,656 reviews
  • 77% recommend this product
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Showing 1-30 of 2,656 reviews
The best washer
I love this washer I won't ever get a another one.
by
    GE washer
    My wife is raving about the new washing machine. We went in to buy a front load but chose this model bc of space and features. Very quiet but handles a comforter with ease!
    by
      • Recommended
      Dangerously defective - avoid at all costs.
      We bought this model and it's matching dryer 15 months ago from Home Depot (so, still very new though just outside the limited warranty). Yesterday I was doing a load of sheets in it and heard a loud explosion in our laundry room. Walked in to find the model had shot almost two feet from its usual spot. Body is horribly dented all over. Shot the button off, damaged the dryer and counter top beside it. Thank goodness neither I nor my small children were in the room.
      by
        It’s great
        We love it so much it been the best at our house for months
        by
          • Recommended
          Does not wash well
          Does not wash and rinse well . You was to rinse over and over again and it leaves wet cloths
          by
          Response from GE_AppliancesJun 6, 2023
          Good afternoon, Thank you for your honest feedback. We love to hear your personal experience with your appliance as we strive to ensure we're providing you with quality, reliable appliances. What you have described above does not sound like normal operation, and we recommend scheduling a service appointment with GE Appliances factory service team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm We are confident they can accurately diagnose and repair the issue at-hand. Thank you for your review, -Devin@GEA
            Disappointed - leaves residue
            No matter what I do, the washing machine leaves residue on our clothes. I've tried using the automatic dispensing, or manual with liquid and gel capsules. It always leaves a residue on the dark clothes. Very disappointed.
            by
            Response from GE_AppliancesMay 1, 2023
            Greetings! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your washer is experiencing issues with leaving residue. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
              Say goodbye to the elastic
              I have had this washer for one year and I have regretted the purchase since first load. Socks and underwear are being torn apart. My pants are being twisted so bad, if I don’t straighten them out before I place them in the dryer, they will be horribly wrinkled. I started looking on line to see if there were any recalls, cause this is not acceptable.
              by
              Response from GE_AppliancesApr 24, 2023
              Hi there friend, Thank you for taking the time to leave a review on your top-load washer. Your feedback is valued and very important to us. With that being said, we're sorry to hear that you are experiencing this issue. This is definitely not the quality that we expect here at GE Appliances, and we truly apologize. What you have mentioned above is definitely not normal operation, and we would recommend that you take advantage of the manufacturer's warranty and schedule a service appointment with GE Appliances Factory Service Team- we are confident they will be able to accurately diagnose the issue and repair the issue at-hand. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm We hope this helps. Again, we truly apologize for the inconvenience. -Devin@GEA
                The biggest piece of garbage you will ever own!!
                I can’t believe GE has the audacity to call this a energy efficient machine. It is quite the opposite. It never balances so it will fill water 5-6 times before it finally gives up and spins your clothing. Expect to have to redistribute the weight if you put more than 5 items (tshirts, small towels together will overwhelm this junker) as it will leave you with soaked clothes that aren’t clean once the cycle is complete. If I could give this washer abs dryer negative -5 stars I would!!
                by
                Response from GE AnswersFeb 13, 2023
                We’re so sorry for the trouble you’ve had with your washing machine. We can imagine how irritating this must be and understand your concern. You may want to have your unit checked by a qualified tech. You can schedule online via the GE Appliances website or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 P.M. -Gina@GEA GE_Appliances
                  Easy to use
                  Good looking set. I have the king size washer & dryer
                  by
                    • Recommended
                    Nothing but trouble since I got it
                    Since I’ve got this washer I have had nothing but trouble out of it it has only been the control panel but it will just stop working for no reason flashes and clicking sounds other than that when it does work it’s an excellent washing machine but I would not recommend anything digital ever again and I will not buy anything digital ever again
                    by
                    Response from GE AppliancesAug 27, 2022
                    Thank you for being part of the GEA family. We are very sorry to hear your washer is having some trouble and know this must be frustrating. If the controls are intermittently working, make sure the appliance is hooked with 15-20 amps. Please call out Factory Service Technicians and schedule an appointment at 1-800-432-2737. Thanks!
                      Black streaks on whites
                      All of our bedding and white shirts have multiple grey/black streaks!!! No one can figure out why this is happening. The drum has been Replaced twice. From all our whites turning pink/red to all our whites having streaks. This washer is a nightmare
                      by
                      Response from GE AppliancesJun 22, 2022
                      Oh goodness! This is certainly an occurrence that we do not expect of our appliances. Our deepest apologies to hear that this is happening and we understand your frustration. We do see that you're working with an agent to resolve this matter and trust you're in excellent care. Please continue to work with them on this issue. Wishing you the best. Mike@GEA
                        Great features
                        They are great machines does way better then a front loader and can definitely hold more laundry.
                        by
                          • Recommended
                          Absolutely best Appliance ever
                          I strongly recommend purchasing the set of washer and dryer if you were looking for a new washer and dryer It Is by are by far the best appliances I have ever purchased and I absolutely have no complaints
                          by
                            • Recommended
                            Amazing amazing amazing amazing
                            Hands down the best washing machine I’ve ever used in my entire life I’ve used many washing machines in my lifetime and this is by far the best simplest wash machine ever it’s super deep it’s super fast super efficient does everything you could ever freaking imagine well done GE making an appliance that is next level
                            by
                              • Recommended
                              DO NOT BUY!
                              I can’t trust any of these positive reviews for the simple fact that anyone who uses this washer (unless they wash 4 small-practically clean items of clothing at a time) would know that it does not wash even a lightly soiled load well. I have to wash my clothes a minimum of two times JUST to get a somewhat satisfactory clean load of laundry. Forget it if you have anything that is really dirty like a gym shirt or a bath mat! First of all, the washer does NOT balance, and this is with trying to wash 4-5 bath towels that are ALL THE SAME SIZE! The washer will knock in the spin cycle and become unbalanced and so it will essentially restart, adding MORE water to try to balance! It is merely luck if it doesn’t continued this attempt 4 or 5 times of filling the tank with water and then trying to balance on an endless loop or will finish with a completely soaked load! So much for efficiency! Forget about trying to finish a laundry load before bed! You will be woken by loud knocking and you will become frustrated trying to rearrange the load only to become unbalanced again!! You then have to pull each piece of the laundry out and rebalance. This doesn’t insure that it will balance! It absolutely will become unbalanced and there really is no trick to fix it otherwise! This has got to be the most frustrating, poorly designed, washer AND dryer I have ever used! Oh, not to mention if there is ANY lint or hair on your clothing it will NOT take it off by washing in any setting. Even if it’s a few items. All laundry comes out looking slightly worse or the same than when you put it in!! Save yourself the anger and frustration and DO NOT BUY THIS PRODUCT!! Just today it took me over 3 hours to “finish” 3 small loads of laundry and they’re still not clean and had to wring out individually when I got tired of trying to get the washer to do its job! . Shame on GE for trying to pass this product to consumers! I wouldn’t take this washer and dryer for FREE!
                              by
                              Response from GE_AppliancesMay 6, 2022
                              Hello - Thank you so much for writing a detailed review on your washer. We hate to hear that you're not satisfied with it and that it's not cleaning your clothes properly. Having a working washer is very important and we apologize for any inconvenience this has caused. When loading the unit, make sure to not place items directly on top of the infusor. Load items around the outside of the tub. When the unit senses an unbalanced situation, it will add water to help redistribute and rebalance the load. Please view the links below for a few troubleshooting tips to try: CLOTHES NOT CLEANING WELL: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098&_ga=2.220517720.1918543527.1651497900-1706229011.1648148062 Owner's Manual page 27: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000187-2.pdf&_ga=2.261403853.1918543527.1651497900-1706229011.1648148062 Please know that we're always here and happy to help if any questions or concerns come up. Thanks again. -Mikayla@GEA
                                Garbage washer AND dryer!!Save more time HANDWASH!
                                All of the positive reviews on this washer AND dryer combination must be fake. Anyone who uses this washer (unless they wash 4 small-practically clean items of clothing at a time) would know that it does not wash even a lightly soiled load well. I have to wash my clothes a minimum of two times JUST to get a somewhat satisfactory clean load of laundry. Forget it if you have anything that is really dirty like a gym shirt or a bath mat! First of all, the washer does NOT balance, and this is with trying to wash 4-5 bath towels that are ALL THE SAME SIZE! The washer will knock in the spin cycle and become unbalanced and so it will essentially restart, adding MORE water to try to balance! It is merely fate if it doesn’t continued this attempt 4 or 5 times of filling the tank with water and then trying to balance on an endless loop or will finish with a completely soaked load! Forget about trying to fo a laundry load before bed! You will be woken by loud knocking and you will become frustrated trying to rearrange the load only for ot to become unbalanced again!! You then have to pull each piece of the laundry out and rebalance. This doesn’t insure that it will balance! It absolutely will become unbalanced and there really is no trick to fix it otherwise! This has got to be the most frustrating, poorly designed, washer AND dryer I have ever used! Oh, not to mention if there is ANY lint or hair on your clothing it will NOT take it off by washing in any setting. Even if it’s a few items. All laundry comes out looking slightly worse or the same than when you put it in!! Save yourself the anger and frustration and DO NOT BUY THIS PRODUCT!! Shame on GE for trying to pass this product to consumers! I wouldn’t take this washer and dryer for FREE!
                                by
                                Response from GE AppliancesApr 28, 2022
                                Hello, Thank you for taking some time to share your experiences with using this washer. We're awfully sorry to hear about how often it gets unbalanced and it does not clean lint and hair very well. Your frustration is definitely understandable. Check out some information below on lint concerns. SORTING: Mixing "lint producing" fabrics with "lint collecting" fabrics allows lint to transfer to other garments, instead of being trapped in the lint filter. This is one of the most frequently found causes of linting. Solutions: Separate lint producers (flannel, cotton knits, terry towels) from lint collectors (fuzzy, brushed fabrics, synthetic blends. ex. corduroy, acrylic blankets, children's sleepwear). Separate dark colors from white and light-colored items. Read more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17430&_ga=2.25225400.44080761.1650891383-1399050172.1598645166 If you have not done so, you may need to consider scheduling a service appointment for the balancing troubles. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm All the best. Mike@GEA
                                  Great features. Spacious
                                  I love how spacious it is and i love that i can get notifications when its done washing and drying through the built in wifi. I like the clear top so i can watchy clothes wash
                                  by
                                    • Recommended
                                    This is the worst washing machine in existence.
                                    I’ve had this washing machine for 2.5 years now. 2.5 years of it making me more mad than probably anything else in my life. It NEVER balances correctly, even though all directions and troubleshooting methods have been followed to achieve perfect level. I end up having to try to redistribute the clothing in the drum myself to get it to spin, otherwise, all items are dripping/saturated wet and heavy. I just redistributed a whole load of towels because it won’t spin and the washer literally just filled it up with even more water and tried to do it on its own again, which it failed. I hate this washing machine so much, I just feel stuck. I paid good money for this and I don’t have money to just go out and get another one. I’m so upset. I’ve read other people have this problem with balancing too. Also, don’t count on the automatic soap dispenser to dispense any soap. My clothes barely even come clean. Hard no on recommending anyone buying this tragedy of a washer.
                                    by
                                    Response from GE AppliancesApr 4, 2022
                                    Hi there, Thanks for the review. We're so sorry to hear about your disappointment and frustration with your washer. We're sure that this would be difficult to deal with and we're sorry this is happening in the first place. Know that one of our agents will be reaching out soon via email to investigate further. Thanks for your patience in the meantime. All the best, Michael@GEA
                                      Great
                                      Excellent choice in product it is a perfect one to buy.
                                      by
                                        • Recommended
                                        Love it!
                                        I love everything about this washer! It is quiet. I can put a huge load in without a problem. I love the app, to let me know when my load is finished. I love how it senses what is in the tub. I love the detergent dispenser! LOVE LOVE LOVE!
                                        by
                                          • Recommended
                                          Huge capacity with a variety of settings...
                                          Huge capacity with a variety of settings
                                          by
                                          • Verified Purchase
                                          I loved
                                          Leave the clothes completely clean, easy to work & the best name brand
                                          by
                                            • Recommended
                                            Beware short people!
                                            I love this washer. Fits my comforter in easily. Gets my clothes cleaner then my last washer by far. Just one flaw I’ve found, it’s very deep. I bought this online and forgot about measuring height. I did width and depth as I have a limited space that way. I need a grabber to get the stuff at the bottom. I’m good with that. Just wouldn’t recommend for my five foot if you stretch her friend.
                                            by
                                            Response from GE_AppliancesFeb 10, 2022
                                            We’re so glad that you have enjoyed your washer’s capacity and how well it cleans your clothes. We do apologize, though, that it is deeper than what is comfortable for you and know how frustrating this can be. We have passed your comments along to our washer design and development team for future improvement and consideration. Please let us know if you have any further questions or concerns as we are always here to help! -Chris@GEA
                                              • Recommended
                                              Heavens washer!!
                                              I absolutely love how deep this washer is makes it so easy to wash my king size comforters. Funny is am short I had to by a step stool to put in my wash room to insure I could trash everything in the bottom but I don’t mind at all. Another wonderful this is it’s beautiful & is a brand I’ve known all my life. Thank You
                                              by
                                                • Recommended
                                                Nice Features but ….
                                                i bought this pair because they are smart - but they can do so much more i think. surprisingly noisy as the drive engages and disengages. also surprising is the lack of an option to use fabric softener unless you do a deep fill? oh yeah and despite partnering with tide they failed to get the memo about washing in cold water! there are multiple options for hot and warm washes - thereby wasting energy. very strange
                                                by
                                                  • Recommended
                                                  Very quite and large drum !!!
                                                  We love it great value hooked up to my wife and lets me know when it is done on my phone!
                                                  by
                                                    • Recommended
                                                    Great features
                                                    I love my new washer. It has a lot of different options for washing cycles. It’s a lot to learn but I absolutely love it!
                                                    by
                                                      • Recommended
                                                      building rust in the stainless part
                                                      here's our photo on our shirts after every laundry 2 weeks ago until now, this just 1.5 yr old since we purchased. We hope GE will replace our unit and recall all of this.
                                                      by
                                                      Response from GE AppliancesDec 9, 2021
                                                      Hi there, We're so sorry to hear that your washer is getting rust on your clothes and absolutely understand how much of an inconvenience that is. To remove rust from your clothing apply rust remover, using manufacturer's directions. We also want to share some instructions to remove rust from your washer tub. To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning. Surface rust on the sidewalls of stainless steel baskets may be caused by particulates in the water. This type of surface rust can be cleaned off and in some cases prevented by following the cleaning instructions below: Spray the basket with Windex. (Slight alkaline solution). Clean the basket with Magic Eraser to remove all brown particulates. Magic eraser will not scratch the basket. Wipe off the Windex. Spray the basket with an oxalic acid based cleaner. (Bar Keepers Friend, available in most stores). Wipe basket thoroughly. Wiping water spots off after each cycle with a wet cloth once the cleaning process above has been completed, can help with prevention. If surface rust is heavy, a filtration system may be needed to eliminate particulates in the water. We hope this helps. Mike@GEA
                                                        Omg!!!!
                                                        What a great washing machine! I LOVE the quite wash! The automatic soap system! The see they too!
                                                        by
                                                          • Recommended
                                                          Peace of Mind
                                                          Over the years laundry has been a challenging chore that took up the entire weekend. After installing our new GE washer and dryer, laundry was finished in one evening. Now we are waiting for more dirty laundry. Best purchase ever!!!
                                                          by
                                                            • Recommended
                                                            Showing 1-30 of 2,656 reviews