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Customer Images (14)
  • I've wanted a water softener system for years, especially after seeing what it did for my brother...
  • November 29, 2016
  • Verified Purchase & Recommended Product

I've wanted a water softener system for years, especially after seeing what it did for my brother's water problems just up the road from me. His system has the separate resin tank and salt reservoir, requires annual servicing by a technician (it has a mechanical dial system), and cycles no matter how much water is used. It cost him about $1,500, plus the cost of the annual service. He also has to keep an eye on the salt levels. I was installing a new water heater and moving his water softener system recently when I decided to do more research. I noticed this GE unit at The Home Depot. It was one combined unit, metered the water usage to only cycle when necessary, included a built-in self-clearing silt filter (I'm on a well), and had a great warranty (1 year everything/3 year electronics/10 year resin tank). It even has alarms that let you know when the salt is getting low (even though the countdown timer shows it will be a long time before I need to add any). I had my water tested at a local testing lab before installation, then again after installing the unit (about $90). This gave me the proper settings, and confirmed the unit was in fact removing everything from the water (no sales person bias). I also called the GE customer service line to confirm what setting should be used for my water and I received very fast and friendly service. I decided to use the potassium chloride for many reasons, and GE customer service recommended dialing up the settings a bit to compensate, although I'm not sure it was necessary at that point (I had already set the unit a little higher and confirmed the results with the water test). It has been over three months now and all of our fixtures are staying nice and clean (minor rust staining gone), and the water tastes much better without water filters. I only wish I could have done this 16 years ago when we built our home. My wife and I see this as the best home improvement project we've done in years!

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SelkirkSteve

55 out of 55 people found this helpful
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By: SelkirkSteve
  • Completed connection in less than an hour.
  • April 26, 2012
  • Recommended Product

I was prepared to spend a few hours getting this unit connected, but with the data printed on the box I was able to purchase everything I needed at the time of purchase and had no extra trips to the store. In less than an hour it was up and running.

  • DIY

1ragincajun

Richmond, TX, USA
45 to 54, Male
40 out of 40 people found this helpful
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By: 1ragincajun
  • Wow, what a difference. I'm on well water and just bought the house last year. I knew the water w...
  • May 12, 2017
  • Recommended Product

Wow, what a difference. I'm on well water and just bought the house last year. I knew the water was hard, but until I got some test strips didn't realize how hard. I was about 15gpg. The install was super smooth, as I got the 1" FIP to 3/4" Sharkbite hose. It took me longer to find my cutter to cut the PVC to install than to actual hook up and setup. I do have to knock off 1 star because the injection molded plastic. At the bottom it did not sit flat, so I had to make a stand from studs to support the unit from the front and back. It wobbled without any support.

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Ibnfawzi

36 out of 36 people found this helpful
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By: Ibnfawzi
  • Easy install, small footprint
  • December 14, 2015
  • Recommended Product

I have a newer home on well water, which is extremely hard. We have delayed installing a water softener due to cost and expected complexity. After reading reviews on this units install I decided to give it a go. The install was super easy. I did have a loop for the softer which I'm sure makes it much simpler than an older home without the loop. This unit was about the only one we could find that would fit in the space, we only had 14.5" of width and given the top width of this is 14 7/16" you can't get much closer. Luckily the bottom of the unit is narrower than the top so I had more than a 1/16" to play with. I used the shark bite connectors, much better than having to buy a crimp-on tool, etc.. The flex lines are a smart choice and will probably save money over buying PEX and all the connectors, which are $10+ each.

Pros Looks Great, Takes Less Space, Good Size & Weight, Nice Design

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  • DIY

Bluehornet

Idaho
35 to 44, Male
29 out of 29 people found this helpful
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By: Bluehornet
  • I'm happy with this product. Set-up was super easy and the install was not that bad. The unit is ...
  • November 23, 2016
  • Recommended Product

I'm happy with this product. Set-up was super easy and the install was not that bad. The unit is plastic which was concerning at first, however it seems to be pretty solid and should last a few years. The unit was slightly wobbly at first when it was empty which I did not like. However, it is molded plastic so that does happen. Once the unit is filled with Salt and water it all takes form so it stands solid now. I connected to 3/4" PEX and installed three ball valves so I could isolate the unit from my plumbing directly if I ever have the need. I would recommend doing this as well for the added $10 or so per ball valve. It may save you some headache in the future. If I would do it again I would have purchased 10ft straight sections of PEX rather than a roll. The PEX at this size is not forgiving and was giving me some issues with trying to make and maintain a straight section of PEX. All and all I'm happy with the product as it does what is advertised.

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  • DIY

GooserPSU

26 out of 26 people found this helpful
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By: GooserPSU
  • This was a simple unit to install and has worked without issue from day 1. It provides good, soft...
  • July 26, 2017
  • Verified Purchase & Recommended Product

This was a simple unit to install and has worked without issue from day 1. It provides good, soft water that makes soap suds easy and clothes are much softer and brighter. I bought the 40,000 grain because I had a 15% off coupon on on-line purchases from Home Depot. The only issue I have is that with our rate of consumption, that means that we will only need to refill it with salt once every year!

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Oakley

25 out of 25 people found this helpful
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By: Oakley
  • We had the unit professionally installed and has worked flawlessly. The installer did set the ha...
  • September 25, 2017
  • Recommended Product

We had the unit professionally installed and has worked flawlessly. The installer did set the hardness level to 35 even though our water company reported hardness at 20 grains per gallon. We adjusted the level downward to 30 which is to account for clear water iron. A bypass valve comes with the unit so that you can water the lawn without using soft water. On the other hand you can use soft-water through a power sprayer when washing the car resulting in no water spots. There are only two adults in our household and this unit is more than adequate for our needs.

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Pete

23 out of 23 people found this helpful
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By: Pete
  • Very good piece of equipment
  • November 16, 2013
  • Recommended Product

I bought this a couple of years ago and haven't had any problems at all. I have had a couple of others. One was a Kenmore and one of those really expensive ones. The expensive one took a lot of salt. The Kenmore was about half that and this is no more than half what the Kenmore took. This thing is good enough that I barely think of it at all.

Pros Convenient
  • DIY

MiataMan

Layton, Utah
55 to 64, Male
18 out of 18 people found this helpful
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By: MiataMan
  • Unit arrived and store notified me. Had nspected at the store since I read of damaged units. The ...
  • January 03, 2017
  • Verified Purchase & Recommended Product

Unit arrived and store notified me. Had nspected at the store since I read of damaged units. The top cover was damaged but decided I needed it regardless. I installed the unit myself and have been using it now for a month. I finally have it adjusted to my wife's satisfaction. The water is now soft and clean and the smell has gone away. Lately my toilets seem to be cleaning themselves. After removing the orange ring from the toilets they have stayed clean. The water through the filter on the refrigerator tastes amazing. I prefer our water over bottled water. Clothes are cleaner, hair is softer, skin feels better, so overall very pleased. Installation is pretty straightforward if you have plumbing experience and the tools. If you are hesitant at all, hire a plumber. Your main water line goes through this unit and if done incorrectly that could be a lot of water damage.

Blackwater

18 out of 18 people found this helpful
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By: Blackwater
  • Great value, easy installation, programing, and small footprint.
  • May 01, 2015
  • Verified Purchase & Recommended Product

I have installed two of these in the past three weeks. The first one was for an old friend of mine who had a softener made by a major brand (********). Count the stars, you can figure it out ! That one didn't work for years, even after having the local company that services that brand work on it, and charge over $400.00. I removed the old unit, and installed the 30,000 grain GE softener with no problems. The second one was for a neighbor that had considered getting a softener after moving into a house down the street from me. She had moved from New Mexico and was not impressed by our very hard water here in Meadville, Pa. and missed the soft water as her old house in New Mexico had. The two met at cookout at my place and the first told the second about the softener that I had installed and how pleased she was with it. Soon after I had to order the larger one for my new neighbor, and install it along with replacing 35 ft. of old 1/2" iron pipe with new 3/4" copper. She is even more pleased than my old friend as she not only has soft water again, but good water pressure. Her old pipes were down to less than 1/4" diameter (about the size of a large McDonalds straw). That's how hard our Meadville, Pa. water is. Both are very pleased with their GE softeners, and I am very happy with the ease of installation, programing, and the way that GE designed their softener units. Having been an Apartment Complex Maintenance Supervisor for two separate 100+ unit places for a collective 27 years in the Meadville area, I would say that these would be easily installed by anyone with decent soldering / plumbing skills, and just about anyone that would decide to use the shark bite fittings. Dan, Meadville, Pa.

Pros Easy to Use, Convenient, Looks Great, Takes Less Space, Good Size & Weight, Light Weight, very easy to install program and fill ! Cons none well designed and made.

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  • Pro

none

Meadville, Pa.
55 to 64, Male
15 out of 15 people found this helpful
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By: none