Customer Reviews for GE Garage Ready 15.7 cu. ft. Chest Freezer in White, ENERGY STAR

Hi – We are ecstatic that you like your new freezer! We know that it will work wonderfully for you in the coming summer. You are able to purchase additional baskets for your unit. The part number for the upper baskets is WR71X28047 and the part number for the lower baskets is WR71X28049. We hope this helps! Let us know if you have additional questions. Kind regards. -Kacie@GEA

Hi - We are awfully sorry that your freezer isn't cold enough, the basket tracks broke and that it is hard to lock. We do encourage you to take advantage of your one-year warranty with us by calling our GE Consumer Service at 1-800-432-2737. One of our great servicemen would be glad to get your freezer working as it should and fix the basket track and investigate why the unit is hard to lock. Come to us on social media or our GE Appliances website if you have additional questions. Best regards. -Kacie@GEA

Hello- We are sorry to hear that you had your freezer quit on you after a year and understand how disappointing that is. We hope that it has since been resolved and you were able to get another unit that you are happy with. We take our customers reviews seriously and know that this is not the standard that we hold. We will be using this information for us to use in improving moving forward. If there is anything else we can help with in the future, please let us know. Sincerely- Dianna@GEA

We hate to hear of your experience. We'd be happy to look into things for you if you reach out to us via social media. You can also contact our service department at 1-800-GECares (1-800-432-2737) for help. We do hope to restore your confidence in our brand, and should you have any additional feedback, please reach out to us. All the best.- Kianna@GEA

Hello there – thank you so much for your invaluable patience. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. With this said, we would like to apologize for any inconvenience or frustration this freezer has given you. Please know that we are doing everything we can to resolve this issue; therefore, we recommend continuing your communication with our Service & Repair team. Thank you for all that you do; if you ever need additional assistance, please feel free to reach out to us. Have a wonderful day – Matthew@GEA

Hey there! We’re so glad to hear that you are enjoying your new freezer. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers, and we’re confident that this unit will provide you with powerful storage for years to come. Please know that we will be happy to share your praise with our product team, and if you ever need assistance in the future, please know that you can always reach out to us. Kind regards – Matthew@GEA

Hi there! We hope that you are doing well! We’re so glad to hear that you are enjoying your new freezer; congratulations! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers, and we’re confident that this unit will provide you with powerful cooling opportunities for years to come. Please know that we will be happy to share your praise with our product team, and if you ever need assistance, know that you can always connect with us on social media. All the best – Matthew@GEA

Hey there – We appreciate you giving us your honest feedback. We’re always looking for an opportunity to improve and we will share your review with our team for future consideration to this unit. Thank you for bringing this to our attention. Let us know if you have additional questions. -Kacie@GEA

Oh no! We hate to hear that you are having problems with your freezer so soon into its lifespan, and we are so sorry for this experience. We are glad to hear that you are currently seeking service through your extended warranty, and we are confident that they will be able to get your freezer back up and running no time. If there are any additional ways we can assist you in the future, please feel free to let us know. -Elliot@GEA