I ordered a 3 pack and none of them made the overdue days in the fridge go away. I was sent 3 more and none of them worked to get rid of it.
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Response from GE_AppliancesMar 13, 2024
Please review the following troubleshooting link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22067&_gl=1*13jqavp*_ga*MTkyMzU1NjY1MS4xNzA5OTI1NzIz*_ga_1JLE3BZ79Y*MTcxMDMzOTEzNS4xOC4xLjE3MTAzNDMxNjAuMC4wLjA.&_ga=2.137287664.1316421756.1710174766-1923556651.1709925723 Considering the issues you are having we recommend reaching out to GE Consumer Service at
1-800-432-2737.
Customer review from geappliances.com
Mar 12, 2024
HORRIBLE INSTRUCTIONS
very cheaply made; box with three filters contained NO printed information. ( NONE were included with the refrigerator eitther!) IT was terrible trying to get the OLD filter out and then insert the new one.....it took looking up on line for solutions that were provided by equally frustrated customers......a simple mark on 4 sides with a color code both inside the refigerator and corresponding colors / marks on the device would have quite helpful....plus, there needs to be PRINTED instructions saying " do not twist" as this is precisely what we did and then had a huge problem.....this product is way overpriced and quite cheaply made.....disgusting.
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Response from GE_AppliancesMar 13, 2024
Thank you for taking the time to leave a review on the RPWFE water filters for your refrigerator. We are truly sorry to hear that you had difficulty replacing the filter. You can find all of the use and care information and instructions on how to replace the filter in the owner's manual for your refrigerator on our website. Simply type the model number in the search bar, and it will bring up all the information regarding that model. For your convenience we have provided the direct link to our website below:
https://www.geappliances.com/
Please don't hesitate to reach out for assistance. You can contact us at 1-800-626-2005.
Customer review from geappliances.com
Mar 12, 2024
Water filter
It is very easy to replace this water filter. Buy it.
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Customer review from geappliances.com
Mar 12, 2024
Not happy
Using my ice maker and the water from my fridge leaves a lot of residue at the bottom of my water cup. Too much money for these filters to see this. UNACCEPTABLE and a very UNHAPPY customer. 🙁
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Response from GE_AppliancesMar 13, 2024
Thank you for taking the time to post a review. We are sorry to hear that the ice maker is leaving residue in your cup. If the filter is newly installed or just recently changed, black particles may be noticed in the water. These black particles are fine carbon particles left over from the manufacturing process.
To correct:
Flushing the system as outlined in the install instructions will eliminate this situation. It is recommended that two to three gallons be flushed through filters for approximately five minutes.
Customer review from geappliances.com
Mar 12, 2024
Refrigerator water filter RPWFE
The water is never clear. There is a lot of carbon flakes floating in the water. I tried two new filters and they are both the same. Cannot believe the most expensive filter is having such a horrible quality
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Response from GE_AppliancesMar 13, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you.
Customer review from geappliances.com
Mar 10, 2024
Good
Easy to use. Seems to last reasonable length as a filters
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Customer review from geappliances.com
Mar 9, 2024
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Verified Purchase
Mar 8, 2024
Sarah walked me to the aisle needed. I was so impressed!
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Verified Purchase
Mar 7, 2024
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Verified Purchase
Mar 7, 2024
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Verified Purchase
Mar 6, 2024
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Verified Purchase
Mar 6, 2024
Good filters
Great ptoduct and fast service and The filters work well
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Customer review from geappliances.com
Mar 6, 2024
Just went right down to store and picked them up. GREAT !
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Verified Purchase
Mar 6, 2024
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Verified Purchase
Mar 6, 2024
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Verified Purchase
Mar 6, 2024
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Verified Purchase
Mar 6, 2024
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Verified Purchase
Mar 6, 2024
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Verified Purchase
Mar 6, 2024
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Verified Purchase
Mar 6, 2024
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Verified Purchase
Mar 5, 2024
What ever happened to paper instructions?
Very expensive ; totally not user friendly; very hard to replace; almost broke it as there were NO printed directions for those of us without internet or ability to get things" on the web"
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Response from GE_AppliancesMar 6, 2024
We definitely want to help. The filter replacement instructions can be found inside the user manual for your refrigerator. You can also check the instructions for RPWFE filters here: (https://products-salsify.geappliances.com/image/upload/s--5DY055ff--/d19cedc37cdeab6446feb9d6fb7d7c7dda74e0f0.pdf?).
Customer review from geappliances.com
Mar 4, 2024
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Verified Purchase
Mar 2, 2024
good filter
ease of replacement runs well the time it takes to get clear the only downside
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Customer review from geappliances.com
Feb 29, 2024
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Verified Purchase
Feb 29, 2024
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Verified Purchase
Feb 29, 2024
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Verified Purchase
Feb 28, 2024
They work as expected
I bought these water filters because they’re the only ones I know that will fit my refrigerator. They do work as expected. The price is a bit high.
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Response from GE_AppliancesFeb 29, 2024
We're glad to hear that the RPWFE filters are working well for you. Our filters are certified to reduce chlorine-resistant cysts, lead, select pharmaceuticals and 50 other impurities!
Recommended
Customer review from geappliances.com
Feb 28, 2024
We didn’t get a filter. We received a very fancy flashlight instead. Not sure what happened. We were asked to return the flashlight, so we did. We still haven’t received a water filter.
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Response from GE AnswersFeb 29, 2024
This is definitely not something we've heard before. Please contact our HD.com customer service department at 1-800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store.
Verified Purchase
Feb 28, 2024
Screwed again by a large corporate company.
They work just fine but are very much overpriced. GE purposely screwed their customers by putting a chip on the filter. Without the chip it does not work. Thanks GE!
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Response from GE_AppliancesFeb 29, 2024
The pricing of parts are dependent on multiple factors. The economic elements can include distribution, warehousing, and availability, which account for a portion of the selling price of the part. You can also rest assured that when a water filter is purchased directly from us or one of our retailer partners, it is a genuine GE Appliances part. If you would prefer to not purchase filters for your refrigerator, we do offer free filter bypass plugs. If this is something that you are interested in, please reach out to us.