Thank you so much for sharing your honest feedback with us! We’re so sorry to hear that this dryer duct didn’t meet your expectations. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. Please know that we will be happy to share this information with our product team. We thank you again for your feedback, as it allows us to learn the best methods to improve our products in the future. If you ever have any questions or concerns, please know that you can always reach out to us. Have a wonderful day – Matthew@GEA