Customer Reviews for GE Profile 1.7 cu. ft. Over the Range Convection Microwave in Black Stainless Steel, Fingerprint Resistant

Hello - Thank you so much for reaching out and leaving your review. It's always important to share your experience. We are so sorry to hear about the handle peeling and the issues with it no longer heating. That is truly a frustrating situation and not what we would expect from our microwave models. We are going to take a lot of this feedback and forward it to our product team, this way we can know what we need to improve on. We want to make sure that we are building the best quality appliances possible. Again, we are so sorry for the trouble you've experienced. Stay safe. Jonathon@GEA

Hey there, We're so glad to hear you're enjoying the features of your new microwave! We are saddened, however, to hear you're having trouble with the convection and air fry features. These are great features, and we know you're going to love them. We checked and it seems the instructions are working at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000158-2_LoRes.pdf&_ga=2.139309940.619470035.1669654388-2137639162.1669040993. Please refer to page 21 of the use and care manual for instructions for the air fry feature. We hope this helps! Please let us know if you have additional questions. We're happy to help you in any way. Kind regards. Kacie@GEA

Hello - while we're happy to hear that you think this microwave is great, we're also very sorry to know that the sound levels for the fan haven't met your expectations. This feedback is very valuable, and please know we will share your thoughts with our product and design teams for future design consideration. If you believe your situation to be abnormal, we recommend taking advantage of your warranty and scheduling a service appointment. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm You can also reach out to us on social media if there are other question or concerns we can assist you with. Take care. Pablo@GEA

Hi there, Thank you so much for sharing your review of your microwave. Our deepest apologies to hear that your microwave came with some missing parts and understand how inconvenient that is. We'd like to look into this, so an agent is going to send you an email. Make sure to check for it. Mike@GEA

Hello - Thank you so much for taking time out to leave a review. We truly appreciate any feedback. We're sorry to hear about the door not aligning properly, we know that can be kind of nuisance and everything. Definitely something that can be adjusted and fixed. To be on the safe side of things, you can actually take advantage of your warranty and schedule a technician to come out and get this issue resolved. You can schedule online at this link here: https://www.geappliances.com/ge/service-and-support/service.htm Thank you again for letting us know and for the feedback. Jonathon@GEA