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Customer Reviews for General Tools Combo Pin and Pinless Moisture Meter for Water Damage and Mold Prevention

Internet #303124004

Model #MM9

Store SKU #1002819205

  • Pinless pad sensor is ideal for scanning large areas
  • Pins to measure exact moisture level and location
  • Designed to prevent water damage and mold in wood, drywall & more

Customer Reviews

  • 3.8
    out of 275 reviews
  • 62% recommend this product
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Showing 1-30 of 275 reviews
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  • Verified Purchase
1 found this review helpful
I thought it might be a bit more definitive in...
I thought it might be a bit more definitive in terms of moisture detection, but it is adequate.
by
  • Verified Purchase
Accurate and easy to use moisture checker
Extremely accurate and easy to use tool
by
  • Verified Purchase
  • Recommended
by
  • Verified Purchase
This is a good moisture meter for the money. It's...
This is a good moisture meter for the money. It's a little fragile. Don't drop it.
by
  • Verified Purchase
Poor quality - and misleading picture
I chose this product due to the dual moisture sensing options (non-contact and pin modes). The photo shows the unit displaying a moisture percentage with the lid closed (non contact mode). However, it reality, the non-contact mode only shows the colored led wet-dry lights. In order to get a moisture percentage, you have to flip the lid and insert the pins into the material (wall, wood, etc). I wouldn't complain about the misleading advertising if it actually worked. I found that the contact mode doesn't work about half the time. Sometimes, I can open and reclose the lid to get it working (presumably there's a sensor for mode change), but it simply doesn't work reliably enough to rely on.
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Response from General ToolsMay 3, 2022
We are very sorry that you are not completely satisfied with your purchase. We appreciate the time you took to write this review and your feedback will be used to improve our products in the future. Please call 800-697-8665 Ext 1600 or email us at info@generaltools.com. We will be more than happy to resolve this issue for you.
    3 found this review helpful
    Easy to use and accurate....
    Easy to use and accurate.
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    • Verified Purchase
    by
    • Verified Purchase
    by
    • Verified Purchase
    It hasn't turned on yet. Tried two different batteries. Plan...
    It hasn't turned on yet. Tried two different batteries. Plan on returning it.
    by
    Response from General ToolsApr 5, 2022
    We are very sorry that you are not completely satisfied with your purchase. We appreciate the time you took to write this review. We would like to assist you with your issue. Please call 800-697-8665 Ext 1603 or email us at techsupport@generaltools.com. We will be more than happy to resolve this issue for you.
    • Verified Purchase
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    • Verified Purchase
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    • Verified Purchase
    Pinless part is terrible, not even close to what the...
    Pinless part is terrible, not even close to what the pins read. Not good!
    by
    Response from General ToolsMar 23, 2022
    We are very sorry that you are not completely satisfied with your purchase. We appreciate the time you took to write this review. We would like to assist you with your issue. Please call 800-697-8665 Ext 1603 or email us at techsupport@generaltools.com. We will be more than happy to resolve this issue for you.
    • Verified Purchase
    Not very robust tool. Poor design.
    First time I used it, it broke at the hinge to the pins.
    by
    Response from General ToolsMar 23, 2022
    We are very sorry that you are not completely satisfied with your purchase. We appreciate the time you took to write this review. We would like to assist you with your issue. Please call 800-697-8665 Ext 1603 or email us at techsupport@generaltools.com. We will be more than happy to resolve this issue for you.
    • Verified Purchase
    Durable and easy use. The pins are replaceable which is...
    Durable and easy use. The pins are replaceable which is definitely a good thing given I already bent the 1st set. It's accurate enough for the price (2%).
    by
    • Verified Purchase
    No quantified output, just bars. Not very helpful...
    No quantified output, just bars. Not very helpful
    by
    Response from General ToolsMar 21, 2022
    We are very sorry that you are not completely satisfied with your purchase. We appreciate the time you took to write this review and your feedback will be used to improve our products in the future. Please call 800-697-8665 Ext 1600 or email us at info@generaltools.com. We will be more than happy to resolve this issue for you.
    • Verified Purchase
    by
    • Verified Purchase
    Pinless option is useless, says even dry stuff is wet...
    Pinless option is useless, says even dry stuff is wet
    by
    • Verified Purchase
    The readings change within seconds of retesting an area. I...
    The readings change within seconds of retesting an area. I repeatedly had different numbers in the same location merely seconds after my initial test. I will be returning this the next time I go to Home Depot.
    by
    Response from General ToolsMar 11, 2022
    We are very sorry that you are not completely satisfied with your purchase. We appreciate the time you took to write this review. We would like to assist you with your issue. Please call 800-697-8665 Ext 1603 or email us at techsupport@generaltools.com. We will be more than happy to resolve this issue for you.
    • Verified Purchase
    1 found this review helpful
    I purchased this tool prior to a home visit for...
    I purchased this tool prior to a home visit for potential purchase. The home had prior water damage. I found it very useful to inspect components of the home
    by
    • Verified Purchase
    Seems to work as intended thus far. Used mainly for...
    Seems to work as intended thus far. Used mainly for checking the moisture content in split firewood. Easy to use. Unsure as to how completely accurate as nothing to calibrate it to as of yet.
    by
    • Verified Purchase
    Cheapy made and not accurate, returned it!...
    Cheapy made and not accurate, returned it!
    by
    Response from General ToolsFeb 16, 2022
    We are very sorry that you are not completely satisfied with your purchase. We appreciate the time you took to write this review and your feedback will be used to improve our products in the future. Please call 800-697-8665 Ext 1600 or email us at info@generaltools.com. We will be more than happy to resolve this issue for you.
    • Verified Purchase
    Helpful tool for fair price. Provides peace of mind....
    Helpful tool for fair price. Provides peace of mind.
    by
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
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        by
        • Verified Purchase
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        • Verified Purchase
        Very sensitive can’t go wrong...
        Very sensitive can’t go wrong
        by
          Excellent Product
          Bought this after developing a roof leak last summer. First attempt at roof repair was unsuccessful and “pinless mode” confirmed wet drywall after the next rainfall. Second roof repair seemed like a good one and I was able to track the drywall drying out over the next couple of weeks using the pins, and it stayed dry after a big storm. Saved me a nasty drywall repair on a vaulted ceiling. Now I’m tracking a small plumbing repair in my bathroom hidden behind a baseboard. Easy to use product.
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            • Recommended
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
              Works well and easy to use
              Had some water come into our basement during a recent rainstorm and some drywall and vinyl plank flooring got wet. Just put the battery in, turn it on (defaults to drywall) and touch to the surface you want to test. Can use prongs for percentage.
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                • Recommended
                Showing 1-30 of 275 reviews

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