I bought this handheld shower head at the local store. the first one had a problem with one of the little nozzles pointing up, the store exchanged it for me. the second one is perfect, easy to install, no water leaks, the three spray settings are excellent. the hose is sturdy and a little stiff, but that is no problem for me. the rub-clean nozzles make for easy cleaning and the absence if chrome plating will make the shower head and hose always look like new. there is nothing to dislike about it and it is the best handheld shower that I have ever purchased and highly recommend it.