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Customer Reviews for Glacier Bay Estates Towel Ring in Heritage Bronze

Internet #100560265

Model #720B-0596H

Store SKU #861360

  • Premium metal construction for durability and reliability
  • Easy to mount with all parts included
  • Built to last with the Glacier Bay limited lifetime warranty

Customer Reviews

  • 3.9
    out of 26 reviews
  • 76% recommend this product
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Showing 1-26 of 26 reviews
Looking good!
Looks good in the brand-new bathroom, almost all Home Depot purchases, installed by a great contractor.
by
  • DIY
  • Verified Purchase
  • Recommended
1 found this review helpful
Terrible product- it broke after a couple weeks of use-...
Terrible product- it broke after a couple weeks of use- I will be returning them!
by
Response from Pegasus FaucetOct 30, 2020
Hello Home Depot Customer. We apologize for the issues you had with your Estates Towel ring. Since this product has a Limited Lifetime Warranty, We suggest you contact the Home Depot Call Center at 1-855-434-5224 and they would be happy to assist you further with our unit. They can be reached Monday thru Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST.
  • Verified Purchase
Really nice, good looking towel ring, and easy to install!...
Really nice, good looking towel ring, and easy to install!
by
  • Verified Purchase
Easy to install. Goes well with all of our other...
Easy to install. Goes well with all of our other oil rubbed bronze items in our home. Hope Home Depot will continue to carry this product. Jamie
by
  • Verified Purchase
This was a great price but wish shinny finish was included in discounted items
This was a great price but wish shinny finish was included in discounted items
by
  • Verified Purchase
  • Recommended
This product has a GREAT PRICE ! The picture does not do it justice at all. It is a great size to...
This product has a GREAT PRICE ! The picture does not do it justice at all. It is a great size to use an oversized hand towel. I thought it would be smaller but I am happy its a bit larger than it seems.
by
    • Recommended
    simple to put up and looks great.
    simple to put up and looks great.
    by
    • Verified Purchase
    • Recommended
    We purchased this, hoping it would match up with the dual towel rack we bought earlier. It is a...
    We purchased this, hoping it would match up with the dual towel rack we bought earlier. It is a perfect match. Easy to install, very high quality and is super functional. We put it in our new RV, you could say we are " Happy Campers " with this new towel ring!
    by
    • DIY
    • Verified Purchase
    • Recommended
    Accents a bronze theme bathroom
    I selected this towel ring because of the beautiful color. It is bronze but also has a copper color patina that adds interest. The shower frame is bronze so this ring adds a nice accent so it's not boring. The ring itself is easy to install. It just requires attaching the bracket to the wall and tightening the set screw. It looks nice hanging on the wall with or without a towel. It is handy to use by the sink for easy access. However, if you buy two, you could mount one by the shower door as well for when you step out of the shower. It really adds to the room's visual interest. Because it is a hook, rather than the full circle, it makes it easier to take the towel out. It measures about 6" x 7", and sticks out from the wall by about 3".
    by
    • Recommended
    2 found this review helpful
    Set screw does not stay in place, falls out
    Not sure why, but the set screw for the round ring falls out over and over and over again. Ended up using blue thread locker. Otherwise the product is very solid and matching color scheme to existing bathroom.
    by
    • DIY
    • Verified Purchase
    towel ring
    Looks good but ring keeps loosening and falling out. Screw underneath doesn't hold the ring in place.
    by
    • Verified Purchase
    Good Quality and Easy Instillation Make for a Winning Combination
    A good quality product at an affordable price. It was easy to install, and only took a matter of minutes.
    by
    • DIY
    • Verified Purchase
    • Recommended
    Beautiful but keeps falling off the base
    We've purchased the towel holder and toilet paper ring from the Pegasus estates heritage bronze line and while they look great, the design is not good. The towel ring and toilet paper holder have both come loose and fall to the floor which drives me crazy because the clang is so loud in the bathroom. I can hear it from another floor of my house when someone is using the bathroom! The towel bar has hit the floor so many times that the ring is now scratched and dinged up. My husband was able to tighten the towel bar once and my father in law did also but it just is a matter of time before it is loose again. We are going to have to replace both pieces which is a bummer since they go so well in our bathroom. Disappointed!
    by
      1 found this review helpful
      good value
      Work well for where it is installed. Ease of installing paper is great.
      by
      • Verified Purchase
      • Recommended
      Nice
      The color of the ring was different than the color of the wall mount. Ended up returning this item and purchasing a different one.
      by
      • DIY
      • Verified Purchase
      Pretty good but the ring fits loosely
      A little bit flimsy feeling, but better than many other towel rings. I wish that the mount held the ring more tightly without the need for a set screw, which tends to work its way loose. When the screw gets very loose, the ring slaps the wall when people pull the towel all the way out. If I can remember, I'll add some thread locker and re-tighten the set screw. Interestingly, the little knob sticking out the side of the mount is not actually part of the ring, but this is not obvious from a distance.
      by
      Response from THD Customer ServiceJan 2, 2014
      Hi Asprunt, I did reach out to the MFG for more information on this and here is their response to you. We appreciate your feedback and apologize for the inconvenience you have experienced with your bath accessory. If you require technical assistance or need support with parts, or a warranty replacement, feel free to contact our customer service department at 1-877-580-5682 so that we may assist you with your bath needs; we look forward to hearing from you. Hope this helps.
      • Verified Purchase
      • Recommended
      Looks attractive
      This goes with the rest of our set. The only problem is that the check screw (is that the name?) is hard to adjust just right to make the ring swing quite as much/little as desired.
      by
      • Verified Purchase
      • Recommended
      Great alternative to a towel bar
      This towel ring is sturdy and stylish. It's a great alternative and takes up less space than a towel bar. It's a nice size for hand towels.
      by
      • Verified Purchase
      • Recommended
      Does what it's designed to do
      Works the way we need a towel bar to work. Only problem we've have with it is the screw holding the actual towel bar to the base works itself loose after being used several times. We keep a small screwdriver handy for quick repair.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Keeps breaking
      We remodeled our bathroom last year and the pegasus products we installed keep breaking.The problem with the towel ring is that the ring falls out of the finial. After our second attempt to fix it is holding but don't know for how much longer. If I had to do over i would spend more money and buy a better product.
      by
      Response from THD Customer ServiceJul 20, 2012
      Hi BR10, I apologize for your poor experience with this product. I did reach out to the manufacturer on this issue and here is their response to you: We appreciate your comments and apologize for any inconvenience you have experienced with your bath accessory. I will be more than happy to assist with getting you a warranty replacement at no charge. At your convenience, please contact our customer service department at 1-877-580-5682 for additional support and information on your Pegasus/Glacier Bay product. Thank You
        Nice product, easy to install
        Easy to install the towel ring. Looks good with the other Estates items installed in our bathroom.
        by
        • DIY
        • Verified Purchase
        The towel ring was of poor quality
        I found this product to be sub par. It broke a few days after installing it. I would not buy it again
        by
        • DIY
        • Verified Purchase
        We're redoing our bathroom with the estates faucet, tub/shower and accessories because my wife loves it. I won't speak of the looks because it's just a matter of taste. It looks nice in our older 1900s house though because of the traditional styling. All pieces in the set match well. Easy to install. I recommend this product
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Everything about this is perfect. The timeless style and rich color are going to be great in the new bathroom. I can't wait to install it.
        by
          • Recommended
          1 found this review helpful
          Good quality. Sturdy. Perfect match to other Pegasus products purchased for our bathroom.
          by
            • Recommended
            1 found this review helpful
            just what i was looking for!
            this was just what i was looking for! affordable and great looking! i love this collection and im sure you will too!
            by
              • Recommended
              1 found this review helpful
              Showing 1-26 of 26 reviews