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Customer Reviews for Glacier Bay Builders Single Handle 1-Spray Tub and Shower Faucet 1.8 GPM in Bronze (Valve Included)

Internet #207004154

Model #HD873X-0827D

Store SKU #1001819058

  • Integral stop valve allows service without turning off water main
  • Rub-clean spray nozzles offer performance and easy maintenance
  • Backed by Glacier Bay Limited Lifetime Warranty

Customer Reviews

  • 4
    out of 160 reviews
  • 59% recommend this product
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Showing 1-30 of 160 reviews
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by
  • Verified Purchase
Looks great, but has a quirk in my application.
I replaced the shower in my master bath and used this without the tub spigot. It looks great! My only concerns are with the shower head and maybe the cover plate. First, the shower head leaks from the joint at the head and the extension tube. I didn't teflon tape it, which maybe it needs, but I also intended on replacing the head so I didn't bother trying to stop the leak. It's not huge nor does it affect the shower itself, so it's no big deal to me. The second issue I have with this combo is that the markings on the cover plate seem backward. I attached the lines on the appropriate sides and double checked recently as I'm now remodeling the main bath in the house and have the drywall knocked out which exposes the fixture. When you turn the handle all the way to the H setting, it's actually cold. But turning it back down toward the C the water warms up. Not a big deal to me since I know it's that way, but it may be an issue for anyone else down the road. And I'm at a loss as to why it's that way. The only way I can come up with to remedy the issue would be to reroute the water lines and sweat them on opposite sides. Aside from that quirk, I love how it looks in my new master bath!
by
    • Recommended
    worst water pressure ever
    I had a high hope for this, but between the person at Home Depot who was supposed to help me figure out what I needed and the fact that I could not even put this on by myself like they assured me I could, this has been a horrible experience. If you have an older home and need to replace your shower faucets and such, don't buy this. Not only will you need to cut the pipes and buy extra connectors for it to work, which will require dismantling your wall on one side or the other, but then it doesn't REALLY fit exactly, and the worst part - the water pressure. There is nothing relaxing about taking a shower that feels like you're just having someone spray the water hose over your head. There is no water saving because you're in there longer than you need to be because it takes you twice as long to rinse EVERYTHING. I dont know how to answer if i would recommend or not. This seems to be how things are being built these days but I hate it. I knew i was going to regret changing the shower head, and I totally do.
    by
      1 found this review helpful
      Every thing was fine until i was tightened the shower head it starts leaking and when i tried to ...
      Every thing was fine until i was tightened the shower head it starts leaking and when i tried to tightened it more it cracked because its plastic! Wrong design! very disappointed and now i cant leave the house to buy another one because of the corona virus
      by
      Response from Pegasus FaucetApr 1, 2020
      We appreciate the feedback you provided and apologize for the problems you are having with your Builders Series shower head. Rest assured, our products are tested to the highest quality standards for both durability and function, so there should not be any issues even with regular everyday use. However, if there is ever an issue with this unit, it comes with a Limited Lifetime Warranty, so we urge customers to contact our Customer Service Call Center so that they can troubleshoot as well as provide any parts that might be needed, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00 am to 7:00 pm and Saturday from 9:00 am to 6:00 pm EST.
        1 found this review helpful
        This brushed nickel hardware will match similar brush nickle bathroom accessories. The valve can ...
        This brushed nickel hardware will match similar brush nickle bathroom accessories. The valve can be installed with or without the tub fill portion. A plug is included to block off that section if you just want to use shower portion. The instruction and clear and complete. A skilled DIYer can install it, or have plumber do it. The valve prevents scalds or freezing temperatures when other house water is used (flushing toilet or running dishwasher). All parts are included, or a different shower head will fit the standard threads on the pipe. I will be installing this in an upcoming bathroom remodel.
        by
        • Recommended
        1 found this review helpful
        Good full set with trim and internal valve included. The cool part about the valve is you can shu...
        Good full set with trim and internal valve included. The cool part about the valve is you can shut off the water to the valve behind the trim(remove a few screws and remove the face plate) so you don't have to go down to the main. This is useful in multi family units. Glacier bay isn't a top tier brand for plumbing but they do work. You can spend a little more and get something better but for those who are trying to save money, this is an option. I have used this set along with the similar set without the tub spout for showers
        by
        • Recommended
        I Chose this exceptionally nice-looking Glacier Bay tub and shower fixture kit as the perfect finishing touch for a complete tub surround and sliding glass door make-over that will be my “something to do over the Winter” home improvement project this year. I found all of the components needed to create a showpiece finished project among the endless selection of styles available at Home Depot. Like their exceptional kitchen and bath faucet selection, all beautifully displayed to make it easy to choose, selecting shower doors, enclosures and matched accessories from towel bars to sinks and vanities as well as visualizing what your entire finished project will look like is just as easy. While Home Depot offers a wide variety of professional installation services, it is also a very “Do it yourself” friendly store that understands shoppers on a budget who still want high quality and easy to install themselves home improvements. I find that the products they offer with this goal in mind, like the fine selection of Glacier Bay products I chose from come with very complete and easy to understand illustrated installation manuals, making the job quick and mistake free. I am very pleased with the durability, the beautiful finish and the attention to quality in both the functional parts you see and the rugged brass operating parts to be hidden behind the wall that will provide long and faithful service. This selection was easy because I recently replaced our old kitchen sink faucet with a gorgeous new Glacier Bay with a smooth running pull down sprayer, and the great looks, quality parts and performance of it were excellent, just as I expect this one will be.
        by
        • Recommended
        1 found this review helpful
        I replaced an existing 1-spray tub and shower faucet with this unit.The single handle valve repla...
        I replaced an existing 1-spray tub and shower faucet with this unit.The single handle valve replaces a round knob; this is good for people with limited hand movement. It has a smooth operation. The shower head gives a smooth spray although it is using a small head. Overall the control level provides easy control of the hot and cold water.The quality of the finish is very good snf will hold itd finish for s long time.
        by
        Response from Pegasus FaucetDec 23, 2019
        We appreciate the feedback you provided to us. We strive for high customer review ratings and since you gave the product a three star rating, we wanted to let you know that this comes with a Limited Lifetime Warranty and the Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
        • Recommended
        Well made, good price great for small showers.
        Well made, good price great for small showers.
        by
        Response from THD-CSONov 6, 2019
        Dear Valued Home Depot Customer, We have reached out to the manufacturer and their reply is,We appreciate the feedback you provided to us. We strive for high customer review ratings and since you gave the product a three star rating, we wanted to let you know that if you have any issues with your unit, these models come with a Limited Lifetime Warranty and the Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need for your unit, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-877-527-0313 Monday thru Friday from 8:00am to 7:00pm and Saturday from 9:00am to 6:00pm EST.
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Instructions were easy to follow I am own a private well, would like more water pressure by remov...
        Instructions were easy to follow I am own a private well, would like more water pressure by removing restrictor valves. Hot water setting is to the max, could be hotter been using it a little over a month overall satisfied
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        Really good product. Easy to install.
        Really good product. Easy to install.
        by
        • Verified Purchase
        • Recommended
        Had to purchase a longer faucet for tub due to not long enough.. happy with the other items, but Glacier needs to sell longer options individually for replacements.
        by
        • Verified Purchase
        by
        • Verified Purchase
        Actually I returned it for a different brand. But, it was beautiful
        by
        • Verified Purchase
        by
        • Verified Purchase
        Leaked
        I purchased this and had it installed then placed tile on the entire shower. I tested before tiling even so when I went to use it, it leaked. I couldn't get it to stop leaking. I was forced to go to a plumbing supply shop and buy a replacement cartridge. $32 to fix a brand new, never used product.
        by
        Response from Glacier Bay FaucetMar 4, 2024
        Hello Home Depot Customer. We apologize for the issues you had with your Builders Tub and Shower faucet. If there is ever an issue with this unit upon installation, we suggest you contact the Home Depot Customer Care Department at 1-855-434-5224 and they would be glad to do some troubleshooting with you as well as provide any parts you may need, free of charge, under the faucet's limited lifetime warranty. They can be reached Monday through Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST. GlacierBayLota
          by
          • Verified Purchase
          by
          • Verified Purchase
          Poor Warranty service
          I had an older version of this exact product that was installed in my house. Within the first 3 years I had the cartridge replaced twice. The second one took and it lasted a whole another 8 years. When it breaks, no hot water comes out. I had not realize that they changed the internal cartridge. 2 days later, I realized the problem and called them back to cancel. And please send me the proper old one they used to use. I still do not have a new one, and its been 3 weeks. Poor response time.
          by
          Response from Glacier Bay FaucetOct 25, 2023
          Hello YL22. We apologize for the issues you are having with your Builders Tub and Shower faucet. Since we do not know what Customer Service Center you called, we wanted to let you know that there are two options for getting parts and assistance with your faucet. You can call the Home Depot Proprietary Brands Call Center at 1-855-434-5224 or you can contact the manufacturer’s Warranty Call Center at 1-877-580-5682 and they can assist you with both troubleshooting issues as well as get you any parts you might need, free of charge, under the Warranty. Both Call Centers can be reached Monday thru Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST. GlacierBayLota
            by
            • Verified Purchase
            by
            • Verified Purchase
            Valve fails
            Valve worked fine for a couple of months and then the handle started to get difficult to turn. This was solved by dismantling the unit and removing the cartridge. Once reassembled, it worked like new again - for another couple of months. I’ve had to do this every couple of months since installing nearly 2 years ago. I installed the same style valve in another bathroom in my house at the same time and I have exactly the same issue. These are junk - don’t waste your money!
            by
            Response from Glacier Bay FaucetJul 31, 2023
            Hello Nickp. We apologize for the issues you are having with your Builders Tub and Shower faucet. We suggest you contact the Home Depot Customer Care Department at 1-855-434-5224 and they would be glad to do some troubleshooting with you as well as provide any parts you may need, free of charge, under the faucet's limited lifetime warranty. They can be reached Monday thru Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST. GlacierBayLota
              by
              • Verified Purchase
              simplicity of install
              great product that fits the budget of my rental unit project
              by
                mounting
                show how to mount valve to wood
                by
                  by
                    by
                    • Verified Purchase
                    Great buy
                    Great sturdy product
                    by
                    • Verified Purchase
                    by
                    • Verified Purchase
                    Rating provided by a verified purchaser...
                    Rating provided by a verified purchaser
                    by
                    Response from Pegasus FaucetSep 29, 2022
                    Hello Home Depot Customer. We appreciate the feedback you provided to us. We strive for high customer review ratings and since you gave the product a two-star rating, we wanted to let you know that this comes with a Limited Lifetime Warranty and the Home Depot Customer Service Center would be happy to do any troubleshooting as well as provide any replacement parts that you might need, free of charge, under the warranty. Please give them a call and they would be happy to assist you with any issues or concerns you might have. They can be reached at 1-855-434-5224 Monday thru Friday from 8:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM EST.
                    • Verified Purchase
                    Showing 1-30 of 160 reviews

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