Customer Reviews for Gladiator GearLoft Hammered Granite Adjustable Height Overhead Garage Storage Rack (48 in W x 48 in D)

Hello DogTired, We appreciate you taking the time to leave your comments and feedback on your experience with your Gladiator Overhead GearLoft Storage Rack. It is through customer feedback that we are able to correct, and make changes to our products in respect to their quality and overall design. Gladiator understands that valued customers, like you, are why we are in business. We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for review in future design consideration.

Hello Michael J. Burns, We are writing to follow up on an unfavorable review you posted on gladiatorgarageworks.com for the Overhead GearLoft™ Storage Rack 2x8 ft (GALS28M2KG) you received. Gladiator is focused on ensuring complete customer satisfaction. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. In reading your review, it is apparent that you received the wrong size model number for the overhead shelving unit. Please accept our apologies for this experience. We would like give you a discount on a future order, please mention your order number when you call in.